Not resolved
1 comment

I started Feb 2 to order maint supplies for my cpap/bipap with a Quattro airfit f10 mask.After confirming and repeating basic information they already have, multiple times to multiple reps, the third(3) rep took my order.

I had no idea what maint supplies were available or needed, or how much they cost, because everything apria does is a secret.

I ordered a mask, new tubing, filters, headgear and according to the repr 2 additional soft masks.

The supplies arrived in 3 separate mailings over several days. The mask sent was the wrong mask with a missing connector. On 3/20 a repr said she had found the right connector.

It arrived and was wrong!Finally on 3/24 a repr who knew what she was doing sent the correct mask with connector....weeks after the initial order went through multiple mishandlings requiring many calls and "lost hours" by the patient.

Reviewer is in unhappy mood. This person is quite happy with individual reps were polite and stated that there is a room for improvement of way they do business and billing practices. Please immediately contact the author of this review to discuss poor customer service of cpap machine and associated monetary loss in the amount of $100. Apria needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned cpap machine in their reviews. You may find this information helpful for further shopping at Apria.

Had an Experience with Apria?

Write a review


Terms of Service
Post Comment
Brooklyn, New York, United States #969588

I am trying to have my equipment removed to no avail now I e-mailed the company they also sucked me in for a 100.00 co-pay a few days ago even though I don't need equipment

You May Also Like

Senior Life Insurance sales person is a liar. Senior Life Insurance "My mother passed away on 06/01/2017 and on 07/10/2017 I received a letter saying that the policy was being contested because..." Read more Apria - Company Has No Clue What There Doing-WORST CUST. SERVICE !!!! Apria "Apria over the last several months one problem after another insurance, parts, incompetent people, RUDE. CAN NEVER REGISTER A COMPLAINT THEY ARE SQUELCHED. I RECEIVED USED THATS RIGHT USED PARTS IN..." Read more Apria - The Worst most frustrating Experience Apria "Terrible customer service and billing I have made no less than 20 calls trying to resolve my billing issues with zero satisfaction. I have been on hold for hours only..." Read more Progressive Insurance - Progressive Auto Insurance - Forces Lawsuit Progressive Insurance "I've become obsessed since Progressive totaled my 1995 Miata , Sept. 9, 2016, after one of their insured hit it. I have experienced the same treatment from their adjuster, Bianca..." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more Pats Pizzeria Family Restaurant - Pat's- YOU LOSE Pats Pizzeria Family Restaurant "I have to give at least 1 star but the service or lack there of that I received today is not worthy of 1 point on a star. The Manager..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more