My prescription for a replacement CPAP machine was sent to April on April 21, 2014. I have spent hours (yes, literally hours) on the phone with Apria, my insurance company and my doctor's office.
Both my doctor's office and insurance company have also been on the phone, sometimes in conference calls, with Apria. I have spoken with about a dozen different people at Apria, including a manager type. There has yet to be any kind of marginally reasonable explanation for why Apria can't process this prescription.
Meanwhile, I haven't had a decent night's sleep in 3 months and my health continues to deteriorate. I write this while on hold with the insurance company who is on the other line with Apria once again (and has been for twenty minutes).
Review about: Apria Health Insurance.