Los Angeles, California

I'm an Apria CPAP customer with good insurance and a very cooperative physician. Doesn't matter.

Every Apria supplies reorder takes at least 3 phone calls -- and LOTS of time on hold (all time record of 55 minutes just now) -- to get things straightened out. And despite my effort to read correct part numbers to operators each time I re-order, they ship me incorrect items EVERY time.

These costs go somewhere, and are guaranteed to drive up overall insurance costs for any policy vendor doing business with them. Clearly whatever the customer service people are looking at on their systems, it has little or no correlation to meaningful parts and inventory management.

Reason of review: Poor customer service.

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