I have been a CPAP patient with Apria but have not visited an office nor purchased any equiment in quite a long time.
I just received a notice from a COLLECTION AGENCY citing a bill from Apria in the amount of $xxx.xx.
I have never received a bill from Apria, no phone calls, only an email stating something about an online statement which I couldn't even access. I had absolutely NO idea I owed Apria any money, and now I have a notice from a bill collector.
After numerous calls to customer service and several emails promising contact by a 'Management Representative' (never happened) the issuw is still not resolved and each phone agent I've talked with had a different version. I'd been told, by to agents, that I was definitely being mailed invoices to my home address. A third agent said that wasn't so - only online billing.
Last contact was still no resolution (still receiving collection agency statements) even though the bill has been paid in full and I was told that I had 'sero' balance and they (Apria) would take care of notifying the collection agency.
What tremendously horrible service this company provides. As soon as I can, I'm changing and never looking back.
Product or Service Mentioned: Apria Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.