Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

In Oct of 2017 I received a bpap machine, fully paid for by my insurance company...In January of 2018 Apria started charging my Credit Card $140.00 a month. I called Apria and after multiple calls and Hours ( no really Hours) on hold.

I was told my insurance Company denied my claim for rental $$. Spoke to my insurance company and found out Apria had not sent the compliance report they requested so of course they denied the claim. its now June and so far Apria has taken $700.00 in charges from my credit card. My insurance has finally paid the claim in full to Apria but Apria has refused to issue me a refund.

I have spent multiple hours on the phone with them trying to get the situation resolved and nothing is being done. EVERY call is outsourced and every person I speak to gives me a different answer or a different excuse. I HATE this company, they are incompetent and crooks. They claim to be the biggest supplier of medical supplies but they are the worst in customer service.

Please dont let them get a hold of your C.C. number because they will steal whatever they can from you.

Product or Service Mentioned: Apria Bipap Machine Rental.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Full refund.

I didn't like: Does unauthorized charges on your credit cards, Reps are uninformed, No calls to local location.

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Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

to WildWeasel #1617767

Thank you....I did and finally after months I was issued three refund checks and got my money back. I even changed my credit card # so they could no longer charge anything to my account.

My insurance Co has paid off the machine in full, so I now own it outright but I now refuse to continue to order supplies from Apria due to their demanding I give them a C.C card when I order from them ... Wont go down that rabbit hole again ..... for now I can find the same quality on Amazon for a fraction of the price my insurance is billed when I order thru Apria.

Thanks again for the advice. M

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