265 Executive Dr, Plainview, NY 11803, USA
Not resolved

Yesterday my mom's CPAP had an error code that says "contact service." I called. A very nice person said I'd get a call back "today." After several hours, when my mom's ready for bed and it's late, I call back.

"Someone will call you today." "When does today end?" I call back the next day. "Someone was supposed to call you yesterday." Duh. "Someone will call you today." Three more calls. No return calls.

Request to speak to supervisor.

Again, no response. Zip.

Product or Service Mentioned: Apria Customer Care.

Reason of review: Poor customer service.

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Does it function properly ?


No. It was beyond repair.

I found a location and brought it in. Waited several hours until someone agreed to look at it. Was told, "With that code, it's toast." By the way, I finally received my call back.

Over a week later. No longer a customer.