Update by user Nov 18, 2015
November 14 I was called to come and pick up my scooter. I got there and had to wait for them to put it together.
They took my credit card number until the claim had gone through. I have never before had to give my credit card information for something that is covered at 100% unless it is a rental which this wasn't.
Six weeks is unacceptable for durable medical equipment and I would not recommend Apria. They have the worst customer service (other than Verizon) that I have ever experienced.
Original review posted by user Oct 28, 2015
My health insurance covers my knee scooter at 100% so after my foot
surgery I called to have the order processed September 30. I hadn't heard anything back from them so I called October 9 for an update.
At that time they gave me a list of things they needed to complete the order. All of the information had been supplied to them by my doctor and myself Sept. 30 but we gave it to them again. October 27 I called to get an update to find out they had two files on me and were asking for the same information that was given to them twice.
October 28 they called to tell me that they were finally processing my order but they needed my credit card information.
For something that is covered at 100% by my insurance I don't think so. We'll see how long this is going to take.
Reviewer is in unhappy mood. glenda_564 stated that there is a room for improvement of incompetent processing. Please immediately contact the author of this review to discuss order processing issue of knee scooter. Apria needs to offer any options to resolve the issue according to poster's claims.
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