Elyria, Ohio
Not resolved
1.0
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2 comments

When I went to the local Apria store I was handed my cpap machine through the reception window and told to have a nice day. The person that handed me my cpap machine didn't take the machine out of the carrier or reviewed the equipment with me.

Thank you and have a nice day.... I returned to the store a week later because my mask did no fit properly. The respiratory therapist I had to see treated me like I was an *** and I was interrupting her day.

THEN COMES THE BILLING DEBACLE!!!!!I received a bill for $18,000.00 for the rental of a cpap machine for 5 months when the machine only costs $800.00 retail.

Apria did not use the correct insurance information and the information received form my doctor. I would use any other company if it was possible!!!!!

Product or Service Mentioned: Apria Cpap Machine Rental.

Reason of review: Poor customer service.

Preferred solution: Quit harassing me about an outstanding balance. I don't want to speak to anyone from the Philippines regarding my account..

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Anonymous
#1171593

You have the absolute right by all means to be seen by an RT. If it takes 15 mins or 2 hours to get the proper equipment so be it.

It is her or his job to be sure you have what you need. Do not accept anything less.

Anonymous
#1169541

Terrible Service

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