Apria - Scheduled Appointments
Apria calls and tells you when your scheduled maintenance is on oxygen equipment. Their hours of operation are 9 am to 9 pm.
They schedule a 4 hour window, don't show up, and don't call to inform you of the change. When you call them to find out why no one came, they have changed your appointment. Essentially, they expect you to wait in your home from 9 am to 9 pm to receive the scheduled service. In addition, expect long hold times when you call and multiple transfers to get assistance. They have every excuse in the book as to why the drivers have to reschedule.
They do not care to hear solutions on how to make their business more efficient, they just keep doing it the same old ways which do not work. Based on all of the complaints I have read about them, it is surprising they are still in business.
Product or Service Mentioned: Apria Customer Care.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: Will not give estimated time, Total ignorance of cust serv.
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Comments
Concur wholeheartedly