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Customer service
Value for money
1 comment

Apria calls and tells you when your scheduled maintenance is on oxygen equipment. Their hours of operation are 9 am to 9 pm.

They schedule a 4 hour window, don't show up, and don't call to inform you of the change. When you call them to find out why no one came, they have changed your appointment. Essentially, they expect you to wait in your home from 9 am to 9 pm to receive the scheduled service. In addition, expect long hold times when you call and multiple transfers to get assistance.  They have every excuse in the book as to why the drivers have to reschedule.

They do not care to hear solutions on how to make their business more efficient, they just keep doing it the same old ways which do not work. Based on all of the complaints I have read about them, it is surprising they are still in business.

Reviewer is in unhappy mood. ddavislakewood2015 stated that there is a room for improvement of will not give estimated time and total ignorance of cust serv. Please immediately contact the author of this review to discuss problem with delivery of apria customer care. Apria needs to have the product delivered according to poster's claims.

Other people also mentioned apria customer care in their reviews. You may find this information helpful for further shopping at Apria.

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Longmont, Colorado, United States #1220897

Concur wholeheartedly

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