Apria
Reviews and Complaints
Imogen One G3 Freezes up
Preferred solution: Let the company propose a solution
Rental of C-pap machine
- Correspondence and telephone contacts were ignored
- Unable to get what is needed
Cannot get my CPAP
- Cannot get a straight answer
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Tampa, FloridaPc ordered bi-pap, Thelma says i would be called. No call .
I called. Found out more documents needed for further processing.
Sent and confirmed docs received. Says they will call. No call i called. Told by the Esculation team a Rush order would be emailed to supervisor when would give order to representative respitory therapist who will call me.
No call. I called. Told rep should have called m because all docs are on file and order ready for rep to process.
Second esculation Rush email request sent because their office is not allowed to direct contact the supervior and rep. Another 72 hour wait for call back time before i should call back again
Customer service, schedules from Manilla, Phillipines or Phoenix! WOW
Apria's 400 lb driver comes 9 times a year, mostly due to reschedules. Sees me about three times a year out of the 9 visits!
He has instructions to toot his truck horn as my office is over my garage end of my driveway; also, he is to phone call saying, "I"M here.." Never does he either. Now he was suppose to be here several times this year, but each time he quietly came rang downstairs doorbell which I can't hear from my upstairs office locale, and left leaving me a "reschedule" door notice. My biggest complaint is the 5 hour window they require! who stays in one place for 5 hours?
I called and ask for a 1, 2 hour window, but I was informed that was policy. I simply replied "well I'm here 1,2 pm; after 4 pm but not 1-5 pm. if you can't relay that to the driver who knows his route then you have a real communication and customer complaint issue.
Personally I really dislike Apria, I need adjustments on my Oxygenator and CPAC, but they don't do customer service, they do whats convenient to them Daniel T. High Point, NC
- Very little service at any end
- Customer service for appointments and complaints in arizona
- Customer service offshore in manilla
- Inflexible schedules from 1-5 on standard routes
Preferred solution: Deliver product or service ordered
Bad customer service
All the online reviews can't be wrong.
Update - Spoke with Apria again this morning. I was advised that although they cannot see the more that $300 charge, they see a denial by my moms insurance.
I called the insurance and was told that the denial was for a charge that was a duplicate or updated bill, but was submitted to them as a new bill. They advised Apria to resubmit correctly. Since I had them on the line, and out of curiosity, I asked when/if my mom met her deductible amount for last year. The representative told me that my mom met her deductible PRIOR to Apria starting service with us.
Apria was notified that my mom was not responsible for any of the balances or copays, which we had been advised was 20%. Although there was no way Apria could have known this in November, they were notified at the end of December and then they turned around and took the $302.62 fraudulently from her account. I called the bank and advised them that we wanted to reverse all charges from Apria due to fraudulent activity.
They should have refunded the previous charges they had taken, but instead tried to take more. I can't wait to hear the excuses on Monday.
- Condascending attitude
- Customer service experience
- Unable to get what is needed
Preferred solution: Full refund
Inaccurate billing Apria Medical Supplies
- Incorrect billing
- Poor billing practices
Overcharges, awful service, couldn't care less
Overcharges, awful service, couldn't care less. Apria's CPAP supplies are often vastly overpriced compared to other suppliers.
I have been over-billed or double-charged four times. The initial submissions to my insurer were often seven to ten times the market price. Fortunately, I caught the errors, but who knows how often this has happened. When I switched insurers, Apria caused a major headache for me in terms of billing and supplies.
It took several calls to the Billing Department usually between 40 to 60 minutes each time to resolve each problem, and 75% of the time not to my satisfaction. Several times I gave up after being on hold for more than 30 or 40 minutes. All of this despite having been a customer for approximately nine years.
Horrifying service. Awful business model.
- Product
- Everything else
Preferred solution: Revamp your entire business from top to bottom.
Horrible customer service......zero accountability
Preferred solution: Deliver product or service ordered
INSENSITIVE BUISINESS PRACTICES
Preferred solution: Let the company propose a solution
Time window doesn't really exist
Apria Billing and Ordering
Preferred solution: Get your act together!
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Verified ReviewerAbsolutely worst customer service
- Reps were nice but unhelpful
- Very unhappy with apria
Preferred solution: Send an email showing how much you need to pay before getting credit information
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Verified ReviewerCan't sleep
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So true, I have had the same issues with them and their billing department. I got a bill for no reason. I quit using them.
Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!