Deborah B Nct

Complaint

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No proactive support from Norfolk, VA office despite numerous contacts. Patient is in excruciating pain and in need of equipment to assist 24/7 caregivers. There is no triage nor qualified staff directing PCP offices to submit paperwork in other than an unprofessional less than trained response for a medical equipment provider. I will advise insurance provider (who provided Apria contact) of this experience.
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Pros:
  • Service area
Cons:
  • Professional triage of equipment need
  • Proactive follow up for equipment prescription submissions

Preferred solution: Deliver product or service ordered

User's recommendation: At this point not at all if there is an urgent need.

Tracey F Bpv

Frustration and Irritations

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I placed an order and I never received my order. Every time I call tech support, someone from the Philippines answers whom I can barely understand. Additionally, the person never resolves my issues, or I get a call back from another person, and they just leave a message with no number to call back at. They try to double bill my FSA which I have proof of.
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Loss:
$150
Cons:
  • Reps do not speak intelligable english
  • Customer service should all be fired
  • Contacting apria is a nightmare

Preferred solution: Apology

User's recommendation: Heck no

Sue W Duy

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Verified Reviewer

Apria is one of the most difficult companies I’ve ever had to deal with.

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I just want to pay my bill and I would like to get a copy of it in the mail. I dont even have an address to mail it to. You have a credit card of mine on file but for some reason youre still telling me I owe money, I will not be purchasing anything from Apria ever again. I spoke lied to someone that could not understand at all what I was trying to say.
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Cons:
  • Just want to pay my damn bill
  • Poor communication as to what is needed to fullfill order

Preferred solution: A bill in the mail or someone on the phone that can help me and understands English

User's recommendation: Don’t use Apria

Joy P Vqa

Complaint - Not a competent company

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My credit card has been repeatedly charged after I closed my account with Apria Helathcare in San Antonio, TX. I have managed to get refunds after waiting weeks for each one. I finally demanded my CC be deactivated and now I'm having to wait for another refund. It has been a nightmare!! I want to warn folks from using this company. Their billing department is incompetent!
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Cons:
  • Horrible billing experience

Preferred solution: Full refund

User's recommendation: Choose a different company!

1 comment
Guest

Never, never, NEVER give Apria a credit or debit card. They are a highly unethical company and will try and steal you blind. I worked for apria for almost 15 years and can tell you they are just a horrible, toxic company and should be shut down.

Anonymous

Customer service SUCKS!

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This company is the absolute worst business we have ever dealt with. Exceptionally rude customer service personnel. That couldn't find their *** with both hands and a flashlight. Not to mention that all their products are so over-priced it is ridiculous. But then again they are ripping off Medicare/Medicaid/Insurance.
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Pros:
  • Now that is funny
Cons:
  • Name it

User's recommendation: Avoid them like COVID-19! Heaven help you if your medical care provider is contracted to them!

Channing Cbx

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Verified Reviewer
| map-marker Miami, Florida

Device return and never used

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I would like to know how much the monthly rental of the machine i received in March was. It was returned June 2 after a call I made in May that I couldnt stand the pressure since it made me feel sick and accelerated my heart beat.

I gave some tries but finally the doctor discontinued the treatment.

I was also told that since I gave a call after a month, no refund could be given at all even though I explained that it happened in March and I couldnt pay any visit to the doctor in March due to this pandemic, so how could you expect me to solve this issue before the time I did? I was even told after the call in May that when things get better a representative of Apria would come to graduate the machine but never happened so I decided to return it since the bills were getting higher. On your records should appear that I never made it work more than seconds on some trials so how come I was charged for all that time, from March until June 2, and a huge sum. Regulations shouldnt be applied as it we were in regular times since in March, April nobody could have visited me to pick up anything nor I would

Let anyone in since I am 70 years old.

If my case is not understood, where else should I sent it to ? I

Believe I was not treated fairly since nobody told me before under what conditions I was having this machine, never signed any document agreeing on a un terms and all of a sudden after 2 months I received a bill.

Sorry for being that extensive but I

Needed to provide as many details as possible and still some inconveniences are missing.

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User's recommendation: To be instructed thoroughly about theConditions the holding of thisMachine will have upon theirmpockets

1 comment
Guest

Did you sign a contract with them? If not, ignore them or Tell them to enforce the contract and not to call you anymore.

If they have your credit card number dispute the fact that they are claiming money due them. Credit Card company will contact Apria and request a signed contract. Lock your CC and request a new card with different numbers. Apria has up to 90 days to reply to the CC COMPANY or it's yours for free.

See what happens. What's on paper is what counts.

Anonymous
map-marker Boynton Beach, Florida

Horriable

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Wrote a great review comparin my rx 2000 t0 a 5500 hearing aid 5 days later the nano stopped working 20 mhours trying to contact them then they were sendind 1 hearing aid. I do no deal with companys like this! aid
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User's recommendation: STAY AWAY FROM THEM

1 comment
Guest

Wtf... you have no idea what you are talking about moron

Anonymous
map-marker Sapulpa, Oklahoma

Medicare Fraud

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I had a used oxygen concentrator from Apria that was paid for through Medicaid and I owned due to the years of rental. When I went on Medicare, Apria came and took my paid for machine (they made thousands on it) claiming it didn't work and gave me one that had 57,000 hours on it - 6 1/2 years of use. When I complained that they didn't have a right to take mine since I owned it, they brought me a newer machine but refused to give mine back and actually got hysterical and yelling at me when I kept insisting. They will now be able to charge Medicare rent for three years making thousands more in profit. Medicare only pays for 3 years rent unless you have a lung disease so after that, I will be out of a machine. I contacted Medicare - they know it is fraud but since Apria "gave" me another machine, I have no recourse. I had to take it since I can't be without my oxygen. This is not the first fraud from them. They put a date on my CPAP delivery to look like I was on Medicare when I got it so that they could charge them rent, when in truth, I got it 3 months before and Medicaid paid in full for it. They have been getting by with this for decades. Criminal.
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User's recommendation: Find an honest DME supplier if you can

Linda A Erb

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Verified Reviewer

Never use April for CPAP supplies

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Apria is the last place to order supplies for a CPAP machine. Always giving the runaround. Lose important papers that are needed to fill an order, have them faxed fro dr office and a week later they havent verified that they have received them, therefore supplies not sent and told it would be another 10 to 14 days before order is shipped. Just BS! Customer service very rude. They will argue with you in a heartbeat. DONT USE APRIA !
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Cons:
  • Customer service hangups inconsiderate
  • Not able to e-mail apria direct

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from Apria

steven h Dbf

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Verified Reviewer

Terrible service

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They are ripping me off. I switched insurance companies during open season to an insurance company that pays more- meaning I pay less. Apparently, my previous insurance company's contract was that I pay 3 payments and my cpap is paid for. I paid 3, but they say I owed 1 more. Ok, questionable.. but no big deal. I will pay. They said no, you switched insurance companies- now we want you to pay 10 more months. What happened to what I have already paid you. Also, the new insurance company pays 85% as opposed to 80%. My new insurance says they haven't even submitted a claim. Apria says we don't need to because we know what they will pay. We will submit later, but in the meantime, I have to pay more for what I should be paying less for. In actuality, they owe me money.
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Loss:
$106

Preferred solution: Price reduction

User's recommendation: Go Elsewhere!

Pat W Zxs

I have a good sleep doctor and great insurance. I have been waiting a month for April to get me supplies for cpap.

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Terrible communication! April keeps changing their tune. Totally incompetent company and non caring.
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Cons:
  • Contacting apria is a nightmare
  • No service
  • Customer service

Preferred solution: Apology

User's recommendation: Go elsewhere

David C Xfg

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Verified Reviewer
| map-marker Springfield, Massachusetts

Absolutely horrible experience

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0301****

Apria – in short - stay away. I only had one order which turned out to be one to many.

So much wrong – where to start?

1)

2) Item shipped to wrong address in the wrong state

3) Returned to ware house – I was never notified

4) Original Service Rep took the address incorrectly (they cannot use a PO Box)

5) Took 3 weeks to finally receive order

6) Items costs roughly $150 on line at various sites

7) Apria charged my insurance company $766.80

8) Apria CSRs do not listen – they only speak over you loudly at times and very fast

9) Apria CSRs seem to be in a hurry to finish the call and move on

10) Apria CSRs do not appear to be very knowledgeable

11) Overall experience is actually zero stars but need to rate one since zero is not an option. So 1 star is being generous

The only reason I went to Apria is that my new doctor recommended them. Huge mistake.

If you have other options for purchasing product, I strongly suggest taking that option. In short, if you value your health stay away from Apria.

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Cons:
  • Customer service is the worst

Preferred solution: Let the company propose a solution

User's recommendation: Do not call this company. Stay as far away as possible.

1 comment
Guest

Live and learn, eh? Apria has hands down the worst customer service of any company in America.

What no one understands is why they don't fix it. It's a toxic company from the top down, and no one gives a *** any more.

I know, because I worked there almost 15 years and just quit....I couldn't take it any more. Too bad.

robert b Gjk

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Verified Reviewer
| map-marker Coeur D Alene, Idaho

Stay way please.

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If you can afford to buy your own oxygen generators do it,you are much better off then with this company,I bought my own then was fortunate enough to be reimbursed by the US Department of Labor,
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Cons:
  • Do not care about customers and do not bill correctly

Preferred solution: Let the company propose a solution

robert b Gjk

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Verified Reviewer
| map-marker Coeur D Alene, Idaho

Stay away from this so called company!

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I signed up with Apria for my oxygen.I worked at Hanford nuclear site and got lung cancer,so the US Department of Labor pays for any related medical items related to it. Apria agreed to bill the DOL and I have had nothing but trouble ever since.Sometimes they billed them and sometimes they billed them incorrectly. So I have had a few bills turned over to collection agency without even giving prior notice.They have ruined my credit.After a bill has sent to collection,they won't even talk to me about it. I am considering getting an attorney. This com
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Loss:
$182
Pros:
  • No pros
Cons:
  • Everything about apria
  • Worst customer service ever

Preferred solution: Let the company propose a solution

3 comments
Guest

I think everyone on this site should contact their congressman.this company need some serious investigating.

Noora Nxe

I would really love to see a capable person organize a class action lawsuit against this company,there are just too many complaints to let them keep getting away with the way they operate.

Guest
reply icon Replying to comment of Noora Nxe

As a former employee of Apria, I can tell you that they just don't care. They act with impunity and could give a *** less.

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Claudia H Bis

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Verified Reviewer

Do not deal with them unless you absolutely have to.

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I just sent them the following message: I just got off the phone with one of your billing representatives. The call took place today (2-13-2020) at 2:12 p.m. PACIFIC TIME. Her name is supposedly "Julie" but it seems I was talking with someone from India so I am assuming that is an Americanized name for work purposes. She could not speak English very clearly and I had to repeat my account number several times. Even though I repeated it very slowly and clearly, I had to do it several times before she (hopefully) got it right. I keep getting a bill for $5.34. I have my Humana Supplement Statement in front of me from February 19, 2019 to January 15, 2020. It shows that every single bill for Apria has been paid. Each transaction shows I owe zero. This is the first time I have dealt with an Apria representative who has made me angry. I have been through this with Apria many times before and I have a file proving they have pulled this on me many times. I have seen your reviews online about other people being scammed. I discovered you are not even accredited with the Better Business Bureau which says a lot. The amount Apria is trying to scam out of me may be small but, since I see it is a corrupt policy practiced by your company around the nation, I'm sure it is quite lucrative. I had already sent one bill back noting my Humana Supplement shows they have paid every penny and that I owe them nothing. Previously, I would get a letter admitting the "error". This time I simply received another bill and had the unpleasant experience of dealing with a snotty representative who couldn't speak English clearly. She kept trying to "explain" why I owed this amount and I wasn't about to listen when I was reading my Humana statement to her right before my eyes. Having to deal with her was EXTREMELY frustrating. I realize that I am most likely conversing with someone in another country who is not sympathetic to my plight. Supposedly, "Julie" is passing on my information. In the past, once I received a letter admitting that I owe nothing, I would just let it go. However, after two notices from them saying I owe them money, plus my very unpleasant experience with your representative, I intend to take this beyond your company.
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Pros:
  • Reps were nice but unhelpful
  • Diane who finally made sense of issue
Cons:
  • Having to wait for a call back from someone i cannot understand
  • Reps have wasted inordinate amounts of my time
  • Incorrect billing

Preferred solution: They need to stop sending me a bill for services that have been fully paid for by my Humana Supplement and I deserve an apology regarding both a false charge (again) and their incompetent representative.