Apria
Reviews and Complaints
Complaint
- Service area
- Professional triage of equipment need
- Proactive follow up for equipment prescription submissions
Preferred solution: Deliver product or service ordered
User's recommendation: At this point not at all if there is an urgent need.
Frustration and Irritations
- Reps do not speak intelligable english
- Customer service should all be fired
- Contacting apria is a nightmare
Preferred solution: Apology
User's recommendation: Heck no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApria is one of the most difficult companies I’ve ever had to deal with.
- Just want to pay my damn bill
- Poor communication as to what is needed to fullfill order
Preferred solution: A bill in the mail or someone on the phone that can help me and understands English
User's recommendation: Don’t use Apria
Complaint - Not a competent company
- Horrible billing experience
Preferred solution: Full refund
User's recommendation: Choose a different company!
Customer service SUCKS!
- Now that is funny
- Name it
User's recommendation: Avoid them like COVID-19! Heaven help you if your medical care provider is contracted to them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaDevice return and never used
I would like to know how much the monthly rental of the machine i received in March was. It was returned June 2 after a call I made in May that I couldnt stand the pressure since it made me feel sick and accelerated my heart beat.
I gave some tries but finally the doctor discontinued the treatment.
I was also told that since I gave a call after a month, no refund could be given at all even though I explained that it happened in March and I couldnt pay any visit to the doctor in March due to this pandemic, so how could you expect me to solve this issue before the time I did? I was even told after the call in May that when things get better a representative of Apria would come to graduate the machine but never happened so I decided to return it since the bills were getting higher. On your records should appear that I never made it work more than seconds on some trials so how come I was charged for all that time, from March until June 2, and a huge sum. Regulations shouldnt be applied as it we were in regular times since in March, April nobody could have visited me to pick up anything nor I would
Let anyone in since I am 70 years old.
If my case is not understood, where else should I sent it to ? I
Believe I was not treated fairly since nobody told me before under what conditions I was having this machine, never signed any document agreeing on a un terms and all of a sudden after 2 months I received a bill.
Sorry for being that extensive but I
Needed to provide as many details as possible and still some inconveniences are missing.
User's recommendation: To be instructed thoroughly about theConditions the holding of thisMachine will have upon theirmpockets
Horriable
User's recommendation: STAY AWAY FROM THEM
Medicare Fraud
User's recommendation: Find an honest DME supplier if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever use April for CPAP supplies
- Customer service hangups inconsiderate
- Not able to e-mail apria direct
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from Apria
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
Preferred solution: Price reduction
User's recommendation: Go Elsewhere!
I have a good sleep doctor and great insurance. I have been waiting a month for April to get me supplies for cpap.
- Contacting apria is a nightmare
- No service
- Customer service
Preferred solution: Apology
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, MassachusettsAbsolutely horrible experience
0301****
Apria – in short - stay away. I only had one order which turned out to be one to many.
So much wrong – where to start?
1)
2) Item shipped to wrong address in the wrong state
3) Returned to ware house – I was never notified
4) Original Service Rep took the address incorrectly (they cannot use a PO Box)
5) Took 3 weeks to finally receive order
6) Items costs roughly $150 on line at various sites
7) Apria charged my insurance company $766.80
8) Apria CSRs do not listen – they only speak over you loudly at times and very fast
9) Apria CSRs seem to be in a hurry to finish the call and move on
10) Apria CSRs do not appear to be very knowledgeable
11) Overall experience is actually zero stars but need to rate one since zero is not an option. So 1 star is being generous
The only reason I went to Apria is that my new doctor recommended them. Huge mistake.
If you have other options for purchasing product, I strongly suggest taking that option. In short, if you value your health stay away from Apria.
- Customer service is the worst
Preferred solution: Let the company propose a solution
User's recommendation: Do not call this company. Stay as far away as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coeur D Alene, IdahoStay way please.
- Do not care about customers and do not bill correctly
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coeur D Alene, IdahoStay away from this so called company!
- No pros
- Everything about apria
- Worst customer service ever
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not deal with them unless you absolutely have to.
- Reps were nice but unhelpful
- Diane who finally made sense of issue
- Having to wait for a call back from someone i cannot understand
- Reps have wasted inordinate amounts of my time
- Incorrect billing
Preferred solution: They need to stop sending me a bill for services that have been fully paid for by my Humana Supplement and I deserve an apology regarding both a false charge (again) and their incompetent representative.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Never, never, NEVER give Apria a credit or debit card. They are a highly unethical company and will try and steal you blind. I worked for apria for almost 15 years and can tell you they are just a horrible, toxic company and should be shut down.