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Get a other company they not reliable at all | Apria review

2.7
Details
I did have a problem with servicing the oxygen contcentrator several times. But the worst was the emergency oxygen stand by change. The first time I called 8 times every day and they was playing the sell game. The new one is just started this Monday 12-16-2019 and till going on today 12-19-2019 I called even today at least today they promise me I will get my emergency oxygen tank refiled. 4 days 4 call what they announce will be recorded. I just called my pulmonologist to fined me a other company
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Review
#1737171 Review #1737171 is a subjective opinion of poster.
Service
Apria Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.7
Details
I have been using CPAP unit for 20+ years. From the first order when the guy just threw it on my doorstep up to today this companies service continues to get worse. Reordering supplies is difficult. If you use their reorder they send you stuff that the insurance...
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Review
#1734358 Review #1734358 is a subjective opinion of poster.
Service
Apria Customer Care
Pros
  • Have a large selection of cpap products
Cons
  • Customer service people i cannot inderstand
  • Long waits to speak to cust serv
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Get a clue that customers need better service
Tags
  • c-pap

Refund for returned equipment | Apria review

3.0
Details
We returned $183 work of equipment to Apria on February 4. Still waiting for a refund.
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Review
#1483764 Review #1483764 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Not getting my refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$183
Preferred solution
Full refund

Sucky | Apria review

2.5
Details
Well you guys need more drivers and people who will call you when they are running late to let you know and ask you if it's okay I've been waiting all day for Apria to come out and exchange my machine and they told me that it would be between 6 and 8 this evening then they tell me it will be tweet be between 8 and 9:30 and now it's between now and 10 I haven't slept in two days I am raising my four-year-old grandson you all need to get your *** together
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Review
#1481950 Review #1481950 is a subjective opinion of poster.
Service
Apria Customer Care
Reason of review
Poor customer service
2.6
Details
Called to order replacment CPAP supplies. It was my first call. The woman was very helpful & told me what I could get. Since it had been a couple of years, I was entitled to the works. IF my insurance deductible hasn't been met OR they would bill me more than the 20%...
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Review
#1351699 Review #1351699 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Not being able to call and place a machine order
  • Customer service people i cannot inderstand
  • Having to wait for a call back from someone i cannot understand
Reason of review
Poor customer service
Loss
$286
Preferred solution
Let the company propose a solution
2.5
Details
I have used Apria for 6 years. While the delivery techs have been okay, the man who came to check my oxygen machine was an exceptional man and we truly enjoyed having in our home. He really took an interest in me and was very knowledgeable. He also explained that I was...
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Review
#1310439 Review #1310439 is a subjective opinion of poster.
Service
Apria Customer Care
Pros
  • Tech was wonderful
Reason of review
Work Experience or Job Application
3.0
Details
I ORDERED A CPAP MACHINE, THEN I GOT SICK WITH BRONCHITIS AND COULDNT USE IT. I WAS ON 2 MONTHS OF MEDS AND FINALLY IT WAS CLEARED UP. THE ORDERS FOR SUPPLIES WERE STOPPED. I HAVE BEEN OUT OF SUPPLIES FOR 2 MONTHS AND THEY WONT FIX THE WORDING IN MY ACCOUNT. I CALL...
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1 comment
Birtha
#1400895

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1110749 Review #1110749 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Staff
Reason of review
Poor customer service
2.8
Details
I spent weeks on the phone with Reps from the Phillipines to Ohio to Kansas and even California trying to resolve a problem with their Billing. My insurance pays Apria through a third party payer, if there is a balance the payer bills me directly which is usually under...
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1 comment
Birtha
#1400929

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1051943 Review #1051943 is a subjective opinion of poster.
Product
Apria Account
Pros
  • Price and ease of ordering
  • Diane who finally made sense of issue
Cons
  • Confusing billing
  • Unknowledgeable sales reps
  • Billing without notification
Reason of review
Problems with payment
2.6
Details
I ordered supplies and they sent the wrong tube. They took 3 weeks to call me back. They say they have 700 caring people on staff?? I don't believe it! their phone quality, their customer service skills are very subpar. I cannot fathom that I am the only customer that...
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1 comment
Birtha
#1400980

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#988578 Review #988578 is a subjective opinion of poster.
Service
Apria Customer Care
Cons
  • Inability to reach person by phone
  • Power of compliance group to influence prescription
  • Customer service hangups inconsiderate
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Respiratory Equipment

Contact Apria Customer Service

Website:
Mailing Address:
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Products and Services Reviews

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Apria Questions

Lack of care to its patients..Apria Service

2.5
Details
They used to be great until they went national. I have had nothing but problems with them. I could not get out of the house for almost two weeks because they took my portables and refill machine and I can't get those tanks up and down steps and to my car. Had no food or drink because I live alone and have no one...When I said I had no one to get food or help she said they were short on help also and could not get to me yet. that I could come in to their place...but I couldn't because I can't get the oxygen tank down the steps and into my car.....I went to the Dr w/o oxygen and used my rescue inhaler and he told me he did not order those , that Apria took it onto themselves. He redid the order..then on 9/26/ after going to the dr. on the 8th they deliver the portable unit...Guess what? It lasts less than 2 hours. The car charger does not fit into the cigarette lighter. I had 11 minutes left to get home and unload the car.. How are you supposed to drive to Florida with that unit? What if you run out of gas or something and you are stuck out in the wild?? Obama said he wanted to kill off 1/3 of the population? That means us oldies and sickies..
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Review
#928430 Review #928430 is a subjective opinion of poster.
Service
Apria Oxygen Concentrators Prescription Refill
Pros
  • When it was local i had no problems
Reason of review
Most of the items above...
Preferred solution
Let the company propose a solution