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Use another company | Apria review

1.0
Details
My c pap machine was covered by my employer at 100%. They rent it for 13 months then it is owned by the patient. After 11 moths I have a new job and they want to charge me 1100 dollars as a self pay or bill my new insurance for another 13 months for the same machine. This is an integrity issue. Why can I not pay the 2 months which would have been a reasonable solution. They are so condescending on the phone.
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Review
#1716281 Review #1716281 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Condascending attitude
  • Very poor customer service
  • Not follow through
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Service And Fraudulent Billin

Concentrator not putting out air | Apria review

1.0
Details
No human answered your phone. I am on oxygen 24/7. Why is there no emerdency phone number?
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Review
#1702546 Review #1702546 is a subjective opinion of poster.
Cons
  • No service
Reason of review
Poor customer service
Tags
  • Oxygen
1.0
Details
They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank...
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3 comments
Anonymous
#1786294

They continue to send me new bills every month for new charges even though they owe me. My insurance company paid for the cpap machine in full so I’m not sure what they are trying to bill me for.

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Review
#1699585 Review #1699585 is a subjective opinion of poster.
Product
Apria Account
Pros
  • No pros
Cons
  • Illegal tactics to stop customer requests for rightful solution
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Apria Poor Customer Service
  • Apria Atrocious Billing Practices
1.0
Details
Apria was not sending the insurance bill to the correct address for BCBS and therefore it was declined, according to BCBS when asked for an explanation. I provided Apria with the correct information, although you generally talk to people over seas, and somehow...
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Review
#1687669 Review #1687669 is a subjective opinion of poster.
Service
Apria Health Insurance
Cons
  • Way they do business
  • Ignorance of telephone reps
Reason of review
Problems with payment
Preferred solution
Hire competent people to Bill insurance company correctly rather than harass customers
Tags
  • misleading
  • Unprofesonalism
1.2
Details

Update by user Nov 20, 2019

After having a medical mediation team check on the qualifications of this company, it was determined that because of shady health insurance companies like United Health Care, these unqualified secretaries just refuse items because they think they won't be covered.UHC...

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1 comment
Anonymous
#1765583

Good luck with that...this company is hands down the worst health care supply company in the country and nothing ever happens to them.

Review
#1686337 Review #1686337 is a subjective opinion of poster.
Service
Apria Manager
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Deliver product or service ordered
Tags
  • Apria Bad Customer Service

Horrible service and does not meet timeline | Apria review

1.0
Details

Update by user Oct 14, 2019

Taxpayers are at the loss. We didn't select this company, Hospice of the Valley called in the order. RN in the family says they are the worst medical supply company in ARizona.

Original review posted by user Oct 14, 2019

on July 29th Hospice of the Valley ordered a hospital bed at 11 AM. Apria said it would be delivered by 3:15 PM. time came and went, no call, nothing. Dad a Korean War Purple heart Veteran laid on the floor of his office room from 11 AM until 7 PM when that bed finally arrived. This is not good for Hospice of the Valley either because the RN said I believe he urinated when he had his seisure. The RN left him on the floor with wet britches the whole time and she left at 4PM with no hospital bed. It was up to family to continue the calling and complaining to get that bed delivered. NEVER AGAIN for APRIA or HOV
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1 comment
Anonymous
#1762072

They are the worst medical supply company in the United States!

Review
#1680057 Review #1680057 is a subjective opinion of poster.
Service
Apria Customer Care
Cons
  • Terrible service not on time poor equipment
Reason of review
Poor customer service
Tags
  • Medical Supplies

Apria TX

1.4
Details
Terrible customer service! Despite having two visits with my doctor who sent information over to them, they continue to state they cannot fill my order. Do yourself a favor and choose somewhere else. I git fed up and purchased my own supplies. There are lots of places out there who offer affordable and discount cpap supplies.
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Review
#1670990 Review #1670990 is a subjective opinion of poster.
Service
Apria Medical Equipment Rental
1.0
Details
I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they...
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1 comment
Anonymous
#1753296

Never, never, never give Apria a credit card! You will regret it.

Review
#1664157 Review #1664157 is a subjective opinion of poster.
Cons
  • Terrible billing and customer service
Reason of review
Billing
Tags
  • Billing Issues
  • Apria Bad Customer Service
1.0
Details
they gave the wrong form to my husband from the beginning so they can deny the financial hardship request. I couldn't reach a managment person from Apria . I left mesg 4 times. I have called for months to solve the issue. no management ever gets back to me. spoke to...
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Review
#1644382 Review #1644382 is a subjective opinion of poster.
Cons
  • Incorrect billing and sending to collections after payment
  • Customer service for appointments and complaints in arizona
  • Poor service apparent lack of care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Apria Customer Service

Website:
Mailing Address:
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Products and Services Reviews

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Latest Question

Apria Questions

Trying to call or email or CONTACT APRUA in any form!!!!!!!!!!!!! | Apria review

1.0
Details
Apria is almost impossible to get hold of! I've spent 35 minutes calling, trying to contact them on their website and finally....calling AGAIN to walk through a long ridiculous procedure to leave information for them!!!!!!!!!! They appear to only know how to speak in generalities and never provide any helpful information. All that I can say is JUST COME AND GET IT! We will never do business w/you again nor will we recommend you. Angry
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Review
#1643529 Review #1643529 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy