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1.0
Details

Update by user Aug 21

Try to avoid this company

Original review posted by user Aug 21

I believe in April this year I gave Apria healthcare in the Chicago area a horrible review! Back then the review was on customer care, lack of supervision that resulted in the employees caring less on their Job performance. After Apria read my...
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3 comments
Anonymous
#1736400

I am sorry to hear this comment from an actual employee. Besides sleep work is the place we spend most of our time. I am sorry to hear your time at Apria is not rewarding

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Review
#1631072 Review #1631072 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • worst company
  • Apria Horrible Service
  • Horrid Customer Service

Apria - Untrained secretaries denying prescriptions

1.2
Details
Manager is a unqualified moron. Refusing prescriptions ordered by a cancer Doctor. Putting my life and many others in danger. Doctor ordered/prescribed a device called Lary clips that hold the stoma breathing tube in a patients throat. Without Lary clips the stoma has no way to be held in. Therefore the cancer patient can't speak or breath. I won't mention names but his initials are James Clifford. With the help of a dedicated employee of Apria and professional help, I intend to have this company punished for putting lives in danger. I have amassed 7 other people with complaints about this company in Ocala FL. They are not health care professionals and will be held accountable for claiming to be.
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1 comment
Anonymous
#1765583

Good luck with that...this company is hands down the worst health care supply company in the country and nothing ever happens to them.

Review
#1686337 Review #1686337 is a subjective opinion of poster.
Service
Apria Manager
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Apria Bad Customer Service

Apria in Concord, Missouri - Billed me before billing the insurance company

1.0
Details
They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the claim and full price of the cpap machine. I’ve called every month since January trying to get the overpayment refunded, it’s now November and I’ve had no such luck but have been told multiple times that it would be in my account within 2 weeks. I don’t know what else to do.
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1 comment
Anonymous
#1772711

NEVER NEVER NEVER give Apria a credit card. They will steal you blind.

Review
#1699585 Review #1699585 is a subjective opinion of poster.
Product
Apria Account
Pros
  • No pros
Cons
  • Illegal tactics to stop customer requests for rightful solution
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Apria Poor Customer Service
  • Apria Atrocious Billing Practices
1.0
Details
I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they...
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1 comment
Anonymous
#1753296

Never, never, never give Apria a credit card! You will regret it.

Review
#1664157 Review #1664157 is a subjective opinion of poster.
Cons
  • Terrible billing and customer service
Reason of review
Billing
Tags
  • Billing Issues
  • Apria Bad Customer Service
1.0
Details
Re: Apria complaint— update from today 8-23-19; I got a call this AM from Apria after I filled out their online form last night and forwarded part of my Apria complaint to Blue Shield. I had sent them the section details of my conversation with RT Michelle at Oceanside...
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Review
#1640855 Review #1640855 is a subjective opinion of poster.
Service
Apria Customer Care
Cons
  • Incompetent staff
  • Every thing
  • Cannot seem to get my replacement parts
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • No Customer Care

Apria - Concentrator not putting out air

1.0
Details
No human answered your phone. I am on oxygen 24/7. Why is there no emerdency phone number?
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Review
#1702546 Review #1702546 is a subjective opinion of poster.
Cons
  • No service
Reason of review
Poor customer service
Tags
  • Oxygen

Apria - Horrible service and does not meet timeline

1.0
Details

Update by user Oct 14

Taxpayers are at the loss. We didn't select this company, Hospice of the Valley called in the order. RN in the family says they are the worst medical supply company in ARizona.

Original review posted by user Oct 14

on July 29th Hospice of the Valley ordered a hospital bed at 11 AM. Apria said it would be delivered by 3:15 PM. time came and went, no call, nothing. Dad a Korean War Purple heart Veteran laid on the floor of his office room from 11 AM until 7 PM when that bed finally arrived. This is not good for Hospice of the Valley either because the RN said I believe he urinated when he had his seisure. The RN left him on the floor with wet britches the whole time and she left at 4PM with no hospital bed. It was up to family to continue the calling and complaining to get that bed delivered. NEVER AGAIN for APRIA or HOV
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1 comment
Anonymous
#1762072

They are the worst medical supply company in the United States!

Review
#1680057 Review #1680057 is a subjective opinion of poster.
Service
Apria Customer Care
Cons
  • Terrible service not on time poor equipment
Reason of review
Poor customer service
Tags
  • Medical Supplies
1.0
Details
Needed oxygen temporarily. They can’t seem to get anything straight. 5 calls to get insurance coverage straight and even after that I get a bill that they did not run through insurance. They picked up equipment and today I get a letter asking for their equipment....
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3 comments
Anonymous
#1709821

I work for Apria and you are right...we can't seem to get anything right. Wrong phone numbers.

Wrong addresses. HIPPA violations. Wrong delivery days. Wrong product on SSRA.

It is astonishing the amount of problems we have. Our patients complain endlessly about our horrible customer service department.

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Review
#1567791 Review #1567791 is a subjective opinion of poster.
Product
Apria Oxygen Concentrator Rental
Cons
  • Very bad customer service
  • Every aspect of their billing
  • Total ignorance of cust serv
Reason of review
Poor customer service
Loss
$300
Preferred solution
Pay me for all the time I have spent on the phone
1.8
Details

Update by user Sep 23

finally received my emergency delivery monday 5 pm after many phone calls

Original review posted by user Sep 22

my kits were defective at the hospital and only had one left that was used by home nurse and i called apria for emergency delivery on friday and was told that it would be expedited and delivered...
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1 comment
Anonymous
#1753145

They're just the worst company I've ever dealt with... how are they still in business?

Review
#1661101 Review #1661101 is a subjective opinion of poster.
Service
Apria Medical Equipment Rental
Cons
  • Reps have wasted inordinate amounts of my time
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Broken Commitments

Contact Apria Customer Service

Mailing Address:
Apria Healthcare
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Products and Services Reviews

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1.0
Details
they gave the wrong form to my husband from the beginning so they can deny the financial hardship request. I couldn't reach a managment person from Apria . I left mesg 4 times. I have called for months to solve the issue. no management ever gets back to me. spoke to...
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Review
#1644382 Review #1644382 is a subjective opinion of poster.
Cons
  • Poor service apparent lack of care
  • Ignorance of telephone reps
  • Customer service for appointments and complaints in arizona
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution