Anonymous
map-marker Freeport, New York

To inform people

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Apria has traditionally had bad reviews. I went to get machine. Although he had the RX from the Doctor on his computer, he tried to give me the wrong tubing and the wrong mask. Also, went home and found he had several WRONG settings on my machine. (Of course, they got corrected). I wrote to Byram healthcare, who now owns Apria. Crickets. No response. The guy is licensed by NY State but he was careless and not professional. His license should be suspended but no one cares! Also, they send you postcards to renew supplies, saying filters should be changed every two weeks. EVERY TWO WEEKS. One would have to be using the machine in a coalmine to have to change every two weeks. I told the supervisor at Apria about this and she made excuses and of course changed nothing. Try Community Health.
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User's recommendation: Don't use Apria.

Alvin H Rre

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Verified Reviewer

Cold Blooded billing tactics.

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Apria is very cold blooded when it comes to caring for their customers when they are having issues with them. I was hospitalized for several months earlier this year, 2023. During my time in medical care, I used a PaP machine supplied by the hospital so I did not need to use my home machine. Apria could not contact me to renew my supplies during that time. Somehow, someone at Apria assumed I was not using my own machine in compliance to the Medicare requirements and so they influenced my insurance company (a Medicare Advantage Plan) to conclude that I was not using my machine, anymore. Now, when I was discharged from the hospital and returned home and tried to re-order a new CPaP mask and other supplies for my machine, Apria refused me on the basis of saying I was not using my machine and, therefore, I was NON-COMPLIANT according to Medicare requirements. This caused, in some way, my Medicare Advantage Plan to refuse to pay for any more CPaP supplies. When I contact my Plan and explained to them that I had been in the hospital using the hospital machine, this turned into a major issue that went on-and-on for over 6 weeks. Apria had made their decision that I was non-compliant during the time they could not reach me without ever looking at the data card from my machine or contacting my hospital which would have proved my compliance. I was confounded by the fact that my Plan had participated in this abuse of me since it was Clearly paying my hospital bills during my hospitalization. Instead of defending me and disproving Apria's unprofessional and unethical decision on this compliance issue, my Plan was seeming to not be acting in my interests in order to charge me for the machine which I paid for early on when I paid my copay upon receiving it months and months earlier. I got my Pulmonary doctor to fax my Compliance Data from my machine to Apria and to my Plan to clearly document that I was using my machine except for the period I was using the hospital device. Suddenly, Apria abandon their issued about my compliance and, then, accuse me of having an outstanding bill of more than $900 for the machine. They refuse to admit that I owned my machine after paying my copay. They refused to address those many previous months I was ordering and paying for re-supplies prior to my hospital stay. I called Apria many, many times during this dispute and each time I seemed to have to talk to a different Apria rep and have to re-explain my case over and over again. Each time, the reps were ignorant of the facts and seldom indicated to have even read the Notes in my account. One rep even told me that if I did not pay the outstanding balance on my account, her manage told her to tell me I should get my supplies from another company. At no time did Apria acknowledge that I need supplies to successfully continue my CPaP treatment during those 6 weeks of turmoil with them. I told them my old mask was leaking and I was not sleeping well during all those many weeks but they never, ever seemed to care. None of them never even sympathized with me or said they wanted to work out my issue eventually but in the meantime, would send my supplies. Apria is all about trying to squeeze out money from me that I do not owe them. Apria is COLD BLOODED and unprofessional. They should not be in the business of medical care, at all. Not at all!
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Preferred solution: Deliver product or service ordered

User's recommendation: Avoid doing business with Apria!

Anonymous
map-marker Winter Garden, Florida

Fraudulent billing

I waited to get my machine for a year. I got my machine waited for them to help me. I had no help. I just dropped the machine off at my door. I made an appointment to go in. I went there. Theres nobody in the office. This was the Daytona office. There was a guy in the back when it was my appointment time he was like no she can wait longer so I left. we are a year in they have billed me for seven months. I finally halted credit card payment and they want $283 in their machine. I told them theyve reached their contract. I want their accounting department to call me I want to place a dispute youre charging me for something that I did not use but yet youre sending people to my house constantly to pick up the machine. Long story short, they fortunately billed me. They breached their contractors they gave me no services but yet they still charge me never reached out to me, but yet they can call me every day looking for $283 and when you call you get somebody overseas, nobody speaks English you barely understand them all I ask them zero my balance and I will gladly drop your machine off. They refuse to do that so now I will file with small claims over here in Volusia County courts. all I want is a zero balance thats it. . But just think about that they charge me $70 a month and gave me no services I never used it And they charge my insurance company last year and tried to charge them again this year . I dont think Im wrong here. They say well we still owe them on the machine well what about the 800 I paid for the machine and then the other 800 you build my insurance company for the machine and then try billing them again this year but I told my insurance company not to pay them.
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User's recommendation: *** no

Valeri Zqc
map-marker Indianapolis, Indiana

Avoid this company!!!! N

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They WAY overcharged for supplies. They will not give you a statement of the cost for each item that they billed the insurance for. They billed my insurance $1148.50 for my supplies. I found other sources online where I could purchase the very same things for less than $150! They tell me thats the billed amount, thats not what you paid for it. I cant even get a statement from them showing what the insurance paid to check the amount they say I owe.
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User's recommendation: Run!!!

Anonymous
map-marker Baltimore, Maryland

I have never experienced such awful customer service.

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My son needs a sleep Apnia Machine. Apria called me to get delivery set up. They had wrong address, and no email, so I gave them correct info. The service rep was rude, and told me to sign email or they couldnt send machine. She gave me no other info. I believed it was set up. Waited for email and it never came. I called back within 30 min and spent over a hour on phone for a representative. Then it sent me to voice message saying leave info and they will call me back within 2 hours. Never did. Next day I call back. I got dropped off call 2 times after waiting over a hour. Got through and the representative said she had to check something. She never returned and the call got dropped again. I've left 3 messages, and still no call back. If you have a need for medical equipment.. Avoid them. They don't answer, they don't care and you are literally at their mercy. You could die before you get a call back. I'm still waiting and we are now headed into 3rd day.
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User's recommendation: Do not use this company

Anonymous
map-marker Pawtucket, Rhode Island

Absolutely ridiculous customer “service “

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What the actual *** with this company?!? They are they actual worst . This is the second time where Ive had to pay someone to wait around all fn day for a technician to show up. And they dont even show up in the window they give I dont want to hear that your drivers are stressed. You chose to take a job at a supplemental oxygen company after *** Covid, you know the respiratory disease. Shouldve realized youd be busy if you cant *** it or do it they get a different job. I was told so hed would be here between 10 and 3 , 6 hours apparently isnt enough. No one called me either this time ( or last ) which is inconsiderate enough that Im told *** be here by eight I work too you know my time and other customers time is important as well. The excuse I was giving was sometimes they get orders while theyre out *** , we all know thats a load , you know Im stressed too thanks to your lack of customer service and consideration. the last time was the same bleeping thing, you people are ridiculous. I hate to complain, but I am rightfully pissed right now . As if that wasnt enough,Im also being threatened to take my equipment because you cant send the paper to my doctor correctly . And hunting me down like Dog the bounty hunter for *** five dollars. Yall should be delivering pizzas not oxygen.
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User's recommendation: Find a different company

Anonymous
map-marker Knoxville, Tennessee

Checking on prescription

I was checking to see if my prescription was still there. I didnt have the co-pay at the time so I wasnt able to get my machine then. The prescription was for Doris Bourne, 1030 Manor DR, Knoxville, TN 37914. Phone number 865-679****. Please let me know what I need to do to get this resolved. I would appreciate any feedback that you have. Thank You
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Vianney Adw

No instructions manual. Man who delivered machine was told several times that I'm hard of hearing.

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Man who delivered machine left no instructions manual. I told him I was hard of hearing. I don't know what my oxygen level is. Please provide instructions manual ASAP. Your company must have use information when machine is delivered. Your workers need to wear Masks. My friend told me not to go in kitchen with oxygen on, It could explode.
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Preferred solution: Instructions manual ASAP

User's recommendation: Your company is unsafe

Anonymous
map-marker Deland, Florida

The worst! Would leave negative stars if possible.

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I dont know where to begin with the lack of caring and understanding with this company. Avoid them if you have ANY other options. There are NO exceptions to their procedures for unplanned situations. They REFUSE to let a client talk to anyone other than the high school sounding girls that answer phones. Main office in Texas ( i think). Disconnected me. All I am asking is to pick up my husbands equipment sooner than 3 days from now. Husband is coming home from facility to enter hospice. Hospice needs their equipment out of the room so they can put up theirs. They refuse any help to me and said no one but they can touch their equipment. Im an older lady who lives alone. I have no help and Aprias got no heart or conscience.
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User's recommendation: Stay far away. You will never get help or service if you need it. Cold, heartless companytaking advantage of those needing help.

Dreama N

Just called to reorder o2 supplies I had no issue with customer service at any time I had inadvertently used the wrong number for my e

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I have no review or complaints Ive personally never had a problem with Apria Health theyve always been very professional and courteous to me Any questions or orders Ive had have always been attended to efficiently Thank you
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Pros:
  • Personnel are nice

Preferred solution: Deliver product or service ordered

User's recommendation: This is the perfect company for all your medical supplies and needs per MD orders

Anonymous
map-marker Houston, Texas

Need Equipment

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Had the hardest time to get a technician out to inspect my equipment which wasn't functioning right was not good enough my portable tanks didn't allow me to leave home without the air those tanks being refilled very important to me because of my COPD
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Joan G Nij

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Verified Reviewer
| map-marker Annapolis, Maryland

Absolutely the worse customer service I have ever received!!

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The service is so bad, unreliable, undependable . No words to express in trying to get the right Pap supplies in three months now., My asthma is much worse. Ive been to the ER with it. They say your supplies will be there tomorrow, Tuesday, Thursday, a week from today. Three months later nothing! Dissatisfaction, disappointed are not strong enough to describe my distain for the companies, employees and the lack of help.
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User's recommendation: NEVER use Apria Health care

Lynne P Zje

I need my account number

I still cant get my account number. How do I get my account number. Where do I find my account number. I need my account number.
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Preferred solution: MY ACCOUNT NUMBER

Cheryl L Lsm

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Verified Reviewer
| map-marker Los Angeles, California

Never have received my walker that was approved months ago

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In January 2023, Dr. Alan Rojas at a PIH Good Samaritan in Hospital in Los Angeles had me approved for a Rollator walker because I had no functioning walker and I still do not thanks to the horrible customer service and red tape I had to go through with Apria! Right off the bat, there was problems! It was supposed to be delivered the very same day, and they wanted me to fill out a bunch of authorizations that really was not easy and send it to them in order for it to be authorized to be delivered for that day! After doing so, then it never gets delivered! The following day they want me to fill out another form saying that I need to fill out a form again authorizing for this following days delivery even though it was supposed to be delivered the day before I had authorize that! If this is confusing, you imagine how I was next thing theyre telling me that for every delivery I have to fill out Authorization paperwork and send it in to them in order for it to be delivered that day. But by the time you do it, its too late to deliver it, and it ends up being the same hamster wheel problems ! After the very last I think it was after three days of consistent authorizations being sent sometimes twice in one day and they wanted me to fill out another authorization and I told them I absolutely refused. I already did so had done so all week long and had made an authorization for that days date already, and they wanted me to send another one! I was done! The supervisor gets on the line and says oh OK well well ship it out today because yes you did fill out the form early The walker never showed up and I never got a follow up call back from Apria I dont even know what number to call because I dont even know What city that theyre located in where my device was approved! I guess its going to be contacting Apria direct and its an absolute nightmare! Are they going to refund me the $200 that I ended up having to spend out of my pocket to get another walker because I couldnt ever get the one from Apria and cannot walk without one so the walker that I spent $200 on with delivery charges and everything ends up breaking anyway its self and here I still am with no safe walker to use! No brakes, broken seat, and and somewhere Apria has a authorization that has been approved by my insurance, but they said it would be delivered on a certain day and it was never delivered and again like I said, Ive never heard a word from them since Ive never dealt with a company so bad in my life! Absolutely unnecessary too requires somebody to fill out Authorization papers every single day for that same days delivery and then it never shows up and it just keeps going on and on and on more authorizations and still no delivery and then for the company to not even follow up? It shows they care nothing about patients! Not my first bad experience with this company either in the past, I had problems with oxygen and all sorts of different things Apria has a habit of just disappearing after youve gotten an authorization approved! I cant believe this company! *** yes, its a rant and youd be pissed to scream! I couldnt even walk to the store a block away to get toilet paper because I didnt have a working walker! The walker that I had prior to buying the one that I have now thats broken had not only broken brakes but two of the wheels were broken! Absolutely unusable! There was no way you could safely walk with it let alone sit down! The whole point of a Rollator walker, four wheels, brakes, and a seat!
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Loss:
$200
Pros:
  • Now that is funny
Cons:
  • Rude customer service
  • Interaction with apria employees
  • Customer service is horrible

Preferred solution: Deliver product or service ordered

User's recommendation: Horrible customer service

THOMAS O Ljr

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Verified Reviewer

Denial of services based on discrimination proven

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Apria - Denial of services based on discrimination proven
I have a doctor's order for oxygen that was put in November apparently the doctor's office didn't do all the proper paperwork and get you the face-to-face notes but within that the doctor's office wrongfully told you that I'm homeless and I'm not homeless living on the streets I'm in a vehicle in Boulder living the van life and I have the ability to charge and I have plenty of power so I just talked to your local office and have a we live in a one-party State audio and transcript of the call and the girl stated even after talking to the manager the reason why my services were denied was because I'm homeless and that since and your guys's past experience with other homeless people you haven't gotten your money back or your equipment back or whatever and I have Medicaid for full payment and within that that goes to discrimination which is illegal Patient Thomas ordon Date of birth November 7th 1978 ZIP code 80301 or 80466 Portable concentrator G5 Medicaid diagnosis hypoxia and hypoventilation not hyperventilation This goes back to November I'm literally losing cognitive function due to this this is not good
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Preferred solution: Apology

Anonymous
map-marker Port Saint Lucie, Florida

Cannot reach customer service for questions.

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I tried the local phone number and the national number and no one answered either. I am sure if I clicked for the billing extension or payment they would quickly connect though as they want your money.
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User's recommendation: Use another service

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