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Most helpful review
1.0
Details

Update by user Aug 21, 2019

Try to avoid this company

Original review posted by user Aug 21, 2019

I believe in April this year I gave Apria healthcare in the Chicago area a horrible review! Back then the review was on customer care, lack of supervision that resulted in the employees caring less on their Job performance. After Apria read my...
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3 comments
Anonymous
#1736400

I am sorry to hear this comment from an actual employee. Besides sleep work is the place we spend most of our time. I am sorry to hear your time at Apria is not rewarding

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Review
#1631072 Review #1631072 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • worst company
  • Apria Horrible Service
  • Horrid Customer Service
I've been using a CPAP for over 10 years. The company I used to get my machines and supplies from unfortunately does not deal with CPAP items any longer. My insurance company suggested I use Apria. What a nightmare they have been the last two years. If I could rate...
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Review
#1744213 Review #1744213 is a subjective opinion of poster.
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get a other company they not reliable at all | Apria review

2.7
Details
I did have a problem with servicing the oxygen contcentrator several times. But the worst was the emergency oxygen stand by change. The first time I called 8 times every day and they was playing the sell game. The new one is just started this Monday 12-16-2019 and till going on today 12-19-2019 I called even today at least today they promise me I will get my emergency oxygen tank refiled. 4 days 4 call what they announce will be recorded. I just called my pulmonologist to fined me a other company
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Review
#1737171 Review #1737171 is a subjective opinion of poster.
Service
Apria Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.7
Details
I have been using CPAP unit for 20+ years. From the first order when the guy just threw it on my doorstep up to today this companies service continues to get worse. Reordering supplies is difficult. If you use their reorder they send you stuff that the insurance...
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Review
#1734358 Review #1734358 is a subjective opinion of poster.
Service
Apria Customer Care
Pros
  • Have a large selection of cpap products
Cons
  • Customer service people i cannot inderstand
  • Long waits to speak to cust serv
  • Extermly poor customer service
Reason of review
Poor customer service
Preferred solution
Get a clue that customers need better service
Tags
  • c-pap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My machine is leaking | Apria review from Stockbridge, Georgia

1.5
Details
My machine is still leaking. These machines must have a defect in them
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Review
#1733643 Review #1733643 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental

Avoid if possible | Apria review from Colorado Springs, Colorado

Hounding for bill payment within the 30 days. Made me so mad, I paid a day late. There collections shows up from the United Arab Emirates. I do not take phone calls from the United Emirates. Would you give your credit card info to someone from the UAE. Geez - just feels slimy.
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2 comments
Anonymous
#1782322

Don't EVER give Apria a credit card... you will regret it!

Anonymous
#1785210
@Anonymous

I, too, made the mistake of providing a credit card number to Apria. Long story short, had to call credit card bank and filed a complaint with them for the unauthorized use by Apria.

They investigated as fraud . I had them issue a new card with a new account number.

Apria is absolutely the worse!! Every month they try to screw me out of money.

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Review
#1716395 Review #1716395 is a subjective opinion of poster.

Use another company | Apria review

1.0
Details
My c pap machine was covered by my employer at 100%. They rent it for 13 months then it is owned by the patient. After 11 moths I have a new job and they want to charge me 1100 dollars as a self pay or bill my new insurance for another 13 months for the same machine. This is an integrity issue. Why can I not pay the 2 months which would have been a reasonable solution. They are so condescending on the phone.
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Review
#1716281 Review #1716281 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Condascending attitude
  • Very poor customer service
  • Not follow through
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Service And Fraudulent Billin

Concentrator not putting out air | Apria review

1.0
Details
No human answered your phone. I am on oxygen 24/7. Why is there no emerdency phone number?
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Review
#1702546 Review #1702546 is a subjective opinion of poster.
Cons
  • No service
Reason of review
Poor customer service
Tags
  • Oxygen
1.0
Details
They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank...
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3 comments
Anonymous
#1786294

They continue to send me new bills every month for new charges even though they owe me. My insurance company paid for the cpap machine in full so I’m not sure what they are trying to bill me for.

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Review
#1699585 Review #1699585 is a subjective opinion of poster.
Product
Apria Account
Pros
  • No pros
Cons
  • Illegal tactics to stop customer requests for rightful solution
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Apria Poor Customer Service
  • Apria Atrocious Billing Practices
1.0
Details
Apria was not sending the insurance bill to the correct address for BCBS and therefore it was declined, according to BCBS when asked for an explanation. I provided Apria with the correct information, although you generally talk to people over seas, and somehow...
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Review
#1687669 Review #1687669 is a subjective opinion of poster.
Service
Apria Health Insurance
Cons
  • Way they do business
  • Ignorance of telephone reps
Reason of review
Problems with payment
Preferred solution
Hire competent people to Bill insurance company correctly rather than harass customers
Tags
  • misleading
  • Unprofesonalism

Contact Apria Customer Service

Website:
Mailing Address:
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Products and Services Reviews

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Latest Question

Apria Questions
1.2
Details

Update by user Nov 20, 2019

After having a medical mediation team check on the qualifications of this company, it was determined that because of shady health insurance companies like United Health Care, these unqualified secretaries just refuse items because they think they won't be covered.UHC...

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1 comment
Anonymous
#1765583

Good luck with that...this company is hands down the worst health care supply company in the country and nothing ever happens to them.

Review
#1686337 Review #1686337 is a subjective opinion of poster.
Service
Apria Manager
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Deliver product or service ordered
Tags
  • Apria Bad Customer Service