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My name is Sandra Thomas and the last week of December the first week of January I ordered supplies for my c-pack I am on Medicare they called and said that I had to pay $25 and some change which I did they received the money it cleared my bank January 17th to this day...
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Anonymous
Anonymous

Very true escalations sit for 10+ days I work for apria as well ! They have an average handling time cs reps are supposed to meet . Rush rush rush then sups wonder why things ...

Anonymous
russell eisenberg

customer servics sucks

1.4
#1465206
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Comments about Apria

Many times I have called about getting my wheelchair I have a broken leg they have had the prescription since April The 5 promised they would call this is so awful I am very upset I have united health care they are who my insurance uses
#1520357
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Apria - Early on, not a good experience

I think maybe Apria has contracts with companies leaving people with no other options, because the customer service is not very good at all. I called and signed up, giving my insurance info and everything. I sent my RX as requested. I called back a couple of hours later, bothe my first and last name was spelled incorrectly and my fax they claim could not be checked for 24 hours. It's good friday. I need me equipment. but I'm skeptical of this company now after reading the reviews. Shrug
1.0
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Discounts and Special Offers
Diversity of Products or Services
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#1519046
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RUN, Anyone but Apria

Never get a bill or itemized statements. Never service oxygen machine. Threatened with collection. Can not talk to a person in the United States. Horrid Company!
1.0
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Diversity of Products or Services
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I didn't like
  • Never get a bill or itemized statements
#1516746
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Apria - Communication and customer service

Contacted numerous times with a response that I would receive a call concerning a new CPAP because a replacement was required. No call backs, despite promises, and very poor commitment to customers. If you have an option do business with a competitor that offers better service. Apria sets the low bar, so exceeding their customer service would be very simple.
2.5
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I didn't like
  • Cannot get a straight answer
#1511261
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I am so sick of apria and their automated calling. I can 3-4 calls a month trying to set up a concentrator check. It only needs to be checked every 6 months. I have called so many times and they obviously have no one capable of fixing this issue of robo calling and...
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#1509833
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How in the world does this company stay in business? Their billing is ALWAYS wrong, They provide NONE of the services required to their equipment. They charge the insurance companies and the patients so much the machines are paid for in months, yet they continue to get...
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Anonymous
Anonymous

Terrible company to deal with. I was just on the phone with someone about 25 mins just to find my balance due and I’m still not clear. Never clear on initial price to rent. So...

Anonymous
Anonymous

No one cares any more....morale is so low, we just come to work and try and get through the day....it is depressing to hear the patients complain endlessly about our horrible ...

Oklahoma City Southwest, Oklahoma
#1508902
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There was a small gap in our insurance of a few months, and therefore we legitimately owe Apria some money. We will gladly pay, but we need to see an itemized bill, and not just blindly pay over the phone. Even a itemized bill via email would be sufficient. They say...
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Anonymous
Anonymous

Send them an email or a fax telling them that you will not pay them until they send you an itemized bill. If they refer you to a collection agency, send them a copy of your co...

1.0
#1500738
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My husband was to have oxygen at home after having brain surgery. It was set up by the hospital and was confirmed by the girl who was to delivery it to our home.The girl called us a number of times before he was discharged from the hospital wanting to deliver but we...
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#1500440
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They were Supposed to Come yesterday 03/20/19 Could never get them to pin down a time. I called 3 times and finally they told me the truck was in my area, and would call me when they arrived. Somehow the technician Showed up never Called my phone or rang the doorbell...
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Anonymous
Anonymous

Apria is horrible !! I don’t see how they even stay in business! The billing dept is awful, the local office never services their products or bring your supplies. Even when yo...

1.0
#1497566
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I received a CPAP machine and supplies November 2018. My insurance at the time was United Healthcare. Everything was fine up until January 1, 2019 when our insurance carrier changed over to Cigna. Good lord. I spoke to two patient account managers and gave them the new...
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Anonymous
Annonomyous

They have the worst customer service department on the planet!

1.5
I didn't like
  • Lack of communication
  • Lies
  • Overseas call center
#1496102
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