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I am a new patient of Apria. The other day I received a call from a gentleman who lives on the other side of the country that was sent a correspondence from Apria with MY PERSONAL INFORMATION. He had attempted to contact Apria all day trying to figure out the...
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Anonymous
Annonymous

Apria is a horrible, horrible company that is imploding. Trust me, I work there and they have the worst customer service department I have ever seen. Most of our patients can'...

#1379944
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I've been trying to get a replacement cushion for my CPAP mask for 5(!) months. They never have them in stock. They send me emails every other day for some B.S. sale, 15% off their overpriced merchandise, but they still don't have the item I need. Meanwhile, they still...
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1.0
I didn't like
  • Service
#1372119
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Wasted 20 minutes on the phone with third world representative who finally figured out that I owed Apria (get ready) 59 CENTS! I had a first-time life experience writing a check for fifty nine cents. 2 weeks later they called again and I asked to be transferred to...
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2.5
I didn't like
  • Call center - poor service do not use this company
#1368379
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Apria - Double billing charging for services not provided

Apria over billed me for things not received and double billed me about $600. Please advise me of any legal options. They would not return calls or provide docs n statements when asked repeatedly. Please Help. Attorney recommended? Martin Rogers 68 High St Apt 106 Portland ME 04101 207-766-8206
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Website
#1368143
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Apria tried to collect $224.00 from me to do a respiratory qualification test to get a portable oxygen concentrator. I was told I had to come to their office and have their therapist do the test. I asked for a statement for the insurance providers and they hung up....
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1.0
Crestwood, Illinois
#1366803
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For the following reasons I canNOT in good conscience I can NO LONGER DO BUSINESS WITH SPRIA for my CPAP supplies: (1)Years ago while being served by APRIA/Kaiser using Medicare here in Novato, CA I was charged ~ $400 for delivery of an “Up-to-Dt” CPAP machine… only to...
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#1366768
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I have contacted Apria many times and my messageed do not get though. I made the mistake of ordering my new BPap machine from Apria. That was in Jan 2018. My doctor has sent all the requested info on several occasional. They say either they need more or they didnt...
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1.0
#1358905
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I am taking care of a eldery male who has sleep apnea. His old CPAP machine broke after 20 years of use so we had to buy a new CPAP machine We had to go through Apria Healthcare due to insurance reasons we got the doctor to prescribe a new CPAP machine so we went to...
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I liked
  • Ordering process
  • Price
I didn't like
  • Overall experience
  • Long waits to speak to cust serv
#1356562
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Called to order replacment CPAP supplies. It was my first call. The woman was very helpful & told me what I could get. Since it had been a couple of years, I was entitled to the works. IF my insurance deductible hasn't been met OR they would bill me more than the 20%...
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2.5
I didn't like
  • Not being able to call and place a machine order
  • Customer service people i cannot inderstand
  • Having to wait for a call back from someone i cannot understand
#1351699
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Here’s my problem , it took us a week already to get nasal cannula and oxymeter prob .. we’re already since 2017 customer since my daughter discharge from NICU all children hospital on July 2017 .. apria has the records already and never change the order same thing ,...
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1.3
#1350779
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