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They first told me that my order would be shipped out then after not receiving them I ,I mean I have called them daily for the last two months.They eventually told me they were investigating my order,thento find out they said that they needed the script signed by the...
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#1169707
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Service was TERRIBLE ! I ordered wheelchair for wife in October 2017. My insurance was verified. Was told by Apria that they had all info needed and they contact me. As of January 2018 ,this company still has not contacted me. However I have contacted Apria 7 TIMES...
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1.0
#1166067
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Trying to get portable Oxygen for a family member to allow her to go to her husbands funeral. They said it would be 3-5 business days. The funeral is in two days. Trying to explain my situation to the representive and was talked over during the whole conversation. Now...
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1.0
I didn't like
  • Call center - poor service do not use this company
  • Customer service should all be fired
#1164986
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Apria - The. Doctor had written a rx

Apria
#1153733
1.0
Details
For a battery oporated contstrator and they re wrote it to there standrads apria did and i did not get and of what the doctor wrote of the equitment the my doctor wrote for and they have been billing for it from april of this year of the battery oprated equitment which i nevere got
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Diversity of Products or Services
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Value for money
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Apria - No customer service

Apria
#1144995
1.0
Details
Promises to provide care to reduce knee pains and allow ability to walk,but ultimately not able to provide or even call back when promised. Thanks to this website, moved on and getting what i need next week. Waited 22 days in pain for nothing from Apria!
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Do not use apria

Apria
#1127830
1.0
Details
Do not use apria. Ask your insurance for someone else in your area. They do not send new tubes, filter or mask or machine like they should. Report to better business
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Additional Fees
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Apria - Do not use

Apria
#1125241
My aunt is dependent on oxygen delivery. Sometimes they say they are coming by 5pm and show up after 9! Sometimes not at all! Sometimes with incomplete order! Poor, poor service
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Apria has been making increasingly large debits from my moms account. My mom had a stroke in August and came home early November. The skilled nursing facility set us up with Apria. We were renting a g tube feeding pump, a stand to hang the food and pump, and buying...
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1.4
I didn't like
  • Customer service experience
  • Unable to get what is needed
  • Condascending attitude
#1163259
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I am trying to get a CPAP machine. They don't answer the phone. I went through the automated phone menu. It says everyone is busy, please hold. On 12/22/2017 at 11:00 a.m., I was on hold for 26 minutes. On 12/28/2017 at 1:15 p.m., I was on hold for 22 minutes. On...
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1.0
I liked
  • Endless holds on phone
#1163085
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Called to schedule a call-back from a therapist. They booked the appointment time and never called. Worse, after 17 minutes on hold with customer service, they informed me that 23 other called were on hold as long as I was. Then, when I explained that the therapist had...
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1.0
#1163051
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I have had the worst experienced with this company ever they had my script for 3 weeks and called them every day to let them know my ded was already met and they did nothing when 2018 came and my ded renew they now wanted to process the order. Staff does not call back...
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I didn't like
  • Confusing billing
  • Unable to get what is needed
#1161318
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My mother had a wheelchair from Apria. Her insurance changed JANUARY of 2017... yes ONE YEAR ago. They NEVER updated the info, started calling her repeatedly, making threats, refused to call ME as they had been told numerous times. Finally, in an effort to stop them...
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Anonymous
Sandy

I would give this company a negative 100 if possible. I spent about a total of 70 hours on the phone with them struggling thru hang ups disconnects, transfers to wrong people....

1.0
#1160574
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I ordered CPAP supplies, they were adamant that I use my credit card to pay the difference. I asked them how I would get the receipt. I was told it would be with the supplies. I said that will work. It didn't happen! I have called (3 times now) and been through...
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2.8
#1155280
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I have been trying to get a portable light weight oxygen system that my Dr. ordered for 4 years now. I have made special appointments with Pulmonoligists talked with my primary care physician and Apria too many times to count. I called Apria again yesterday and was...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

1.0
I didn't like
  • Especially disliked customer service
#1153176
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