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I was served by the Apria personnel in the Red Oak, Iowa store on 6/18/18. It was my first time at this location and I was very impressed. Their knowledge of their products was fantastic and their customer service skills were second to none. They served our needs very...
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#1283439
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Yesterday my mom's CPAP had an error code that says "contact service." I called. A very nice person said I'd get a call back "today." After several hours, when my mom's ready for bed and it's late, I call back. "Someone will call you today." "When does today end?" I...
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Anonymous
Anonymous

Does it function properly ?

#1280431
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This company is terrible, who when called cannot answer questions, the majority of representatives can't even speak legible English language. I filed a complaint and they just don't call back. Today I've been on hold to get an answer to a question for over 45 minutes...
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#1278565
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They FORCED my mother, who lives on a very limited income, to RENT a concentrator for $13.71/mo, even though we told them she already OWNED one. They refused to deliver oxygen tanks unless she rented an unnecessary concentrator. Then, they continued charging her for...
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1.0
I didn't like
  • Forced to rent equipment i did not need
#1271723
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In Oct of 2017 I received a bpap machine, fully paid for by my insurance company...In January of 2018 Apria started charging my Credit Card $140.00 a month. I called Apria and after multiple calls and Hours ( no really Hours) on hold. I was told my insurance Company...
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1.7
I didn't like
  • Reps are uninformed
  • No calls to local location
  • Does unauthorized charges on your credit cards
#1271617
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There have been numerous mistakes/incorrect supplies with my ordering of my sleep apnea equipment/supplies for years!!I get one excuse after another along with downright lying from customer service and supervisors when and if I am allowed to speak with them..In the...
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1.0
#1270276
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My doc ordered equipment last february(3 mo's ago) and I still haven't received a call from Apria. I have called them several times and get a different answer each time. They always say that everything is all set and someone will be calling me to make arrangements. No...
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ScatteredStaffordshireBullTerrier
ScatteredStaffordshireBullTerrier

I have had every problem you've posted about too.....I hate this company .

#1263646
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Apria always claims "You are the best part of Apria". Don't believe it. I have asked for a number of weeks to correct my address - they didn't. They don't now what equipment models I have. They send supplies signature required - even when I told them not to. They send...
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ScatteredStaffordshireBullTerrier
ScatteredStaffordshireBullTerrier

they dont care and I've had every problem you posted about too

1.0
#1263492
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The worst customer service ever. I have wasted hours on the phone with off shore reps who are unfamiliar with American insurance and are unable to problem, only repeat sentences from a training manual. When you force them to transfer you on shore, it is a ridiculous...
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1.9
I didn't like
  • No ons able to give you a straight answer
#1263308
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If there was another durable medical equipment company covered under my insurance I would change in a heart beat. Apria is terrible! I have struggled with them for five years. EVERY TIME I have to place an order for equipment for a cpap machine or supplies something...
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1.0
I didn't like
  • Untrained
  • Irresponsible
  • Ineffective customer service
#1258444
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