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1.0
Details

Update by user Aug 21

Try to avoid this company

Original review posted by user Aug 21

I believe in April this year I gave Apria healthcare in the Chicago area a horrible review! Back then the review was on customer care, lack of supervision that resulted in the employees caring less on their Job performance. After Apria read my...
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3 comments
Anonymous
#1736400

I am sorry to hear this comment from an actual employee. Besides sleep work is the place we spend most of our time. I am sorry to hear your time at Apria is not rewarding

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Review
#1631072 Review #1631072 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • worst company
  • Apria Horrible Service
  • Horrid Customer Service

Apria - Concentrator not putting out air

1.0
Details
No human answered your phone. I am on oxygen 24/7. Why is there no emerdency phone number?
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Review
#1702546 Review #1702546 is a subjective opinion of poster.
Cons
  • No service
Reason of review
Poor customer service
Tags
  • Oxygen

Apria in Concord, Missouri - Billed me before billing the insurance company

1.0
Details
They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the claim and full price of the cpap machine. I’ve called every month since January trying to get the overpayment refunded, it’s now November and I’ve had no such luck but have been told multiple times that it would be in my account within 2 weeks. I don’t know what else to do.
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1 comment
Anonymous
#1772711

NEVER NEVER NEVER give Apria a credit card. They will steal you blind.

Review
#1699585 Review #1699585 is a subjective opinion of poster.
Product
Apria Account
Pros
  • No pros
Cons
  • Illegal tactics to stop customer requests for rightful solution
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Apria Poor Customer Service
  • Apria Atrocious Billing Practices
1.0
Details
Apria was not sending the insurance bill to the correct address for BCBS and therefore it was declined, according to BCBS when asked for an explanation. I provided Apria with the correct information, although you generally talk to people over seas, and somehow...
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Review
#1687669 Review #1687669 is a subjective opinion of poster.
Service
Apria Health Insurance
Cons
  • Ignorance of telephone reps
  • Way they do business
Reason of review
Problems with payment
Preferred solution
Hire competent people to Bill insurance company correctly rather than harass customers
Tags
  • misleading
  • Unprofesonalism

Apria - Untrained secretaries denying prescriptions

1.2
Details
Manager is a unqualified moron. Refusing prescriptions ordered by a cancer Doctor. Putting my life and many others in danger. Doctor ordered/prescribed a device called Lary clips that hold the stoma breathing tube in a patients throat. Without Lary clips the stoma has no way to be held in. Therefore the cancer patient can't speak or breath. I won't mention names but his initials are James Clifford. With the help of a dedicated employee of Apria and professional help, I intend to have this company punished for putting lives in danger. I have amassed 7 other people with complaints about this company in Ocala FL. They are not health care professionals and will be held accountable for claiming to be.
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1 comment
Anonymous
#1765583

Good luck with that...this company is hands down the worst health care supply company in the country and nothing ever happens to them.

Review
#1686337 Review #1686337 is a subjective opinion of poster.
Service
Apria Manager
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Apria Bad Customer Service

Apria in White Heath, Illinois - Didn't get my order.

1.8
Details
I ordered CPAP supplies and was told they'd arrive in 3-5 business days.I called after two weeks to tell them I didn't get my supplies. I had to leave a message. They called me back and said they tried to get in contact with me several times, but couldn't reach me so they CANCELED my order. I had NO messages that there was a problem with my order on my cell phone or on my home phone. Needless to say I'm not doing business here again!
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Review
#1680110 Review #1680110 is a subjective opinion of poster.

Apria - Horrible service and does not meet timeline

1.0
Details

Update by user Oct 14

Taxpayers are at the loss. We didn't select this company, Hospice of the Valley called in the order. RN in the family says they are the worst medical supply company in ARizona.

Original review posted by user Oct 14

on July 29th Hospice of the Valley ordered a hospital bed at 11 AM. Apria said it would be delivered by 3:15 PM. time came and went, no call, nothing. Dad a Korean War Purple heart Veteran laid on the floor of his office room from 11 AM until 7 PM when that bed finally arrived. This is not good for Hospice of the Valley either because the RN said I believe he urinated when he had his seisure. The RN left him on the floor with wet britches the whole time and she left at 4PM with no hospital bed. It was up to family to continue the calling and complaining to get that bed delivered. NEVER AGAIN for APRIA or HOV
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1 comment
Anonymous
#1762072

They are the worst medical supply company in the United States!

Review
#1680057 Review #1680057 is a subjective opinion of poster.
Service
Apria Customer Care
Cons
  • Terrible service not on time poor equipment
Reason of review
Poor customer service
Tags
  • Medical Supplies

Apria TX

1.7
Details
Terrible customer service! Despite having two visits with my doctor who sent information over to them, they continue to state they cannot fill my order. Do yourself a favor and choose somewhere else. I git fed up and purchased my own supplies. There are lots of places out there who offer affordable and discount cpap supplies.
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Review
#1670990 Review #1670990 is a subjective opinion of poster.
Service
Apria Medical Equipment Rental

Avoid Apria

They will always try to bill you for money they are not entitled to.
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1 comment
Anonymous
#1755966

Never, never, never give Apria a credit card under any circumstances. You will be cheated out of money. Where I come from, it's called theft, but nothing seems to happen to this company.

Review
#1668656 Review #1668656 is a subjective opinion of poster.
Cons
  • Everything about apria
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they...
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1 comment
Anonymous
#1753296

Never, never, never give Apria a credit card! You will regret it.

Review
#1664157 Review #1664157 is a subjective opinion of poster.
Cons
  • Terrible billing and customer service
Reason of review
Billing
Tags
  • Billing Issues
  • Apria Bad Customer Service

Contact Apria Customer Service

Mailing Address:
Apria Healthcare
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Products and Services Reviews

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1.8
Details

Update by user Sep 23

finally received my emergency delivery monday 5 pm after many phone calls

Original review posted by user Sep 22

my kits were defective at the hospital and only had one left that was used by home nurse and i called apria for emergency delivery on friday and was told that it would be expedited and delivered...
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1 comment
Anonymous
#1753145

They're just the worst company I've ever dealt with... how are they still in business?

Review
#1661101 Review #1661101 is a subjective opinion of poster.
Service
Apria Medical Equipment Rental
Cons
  • Reps have wasted inordinate amounts of my time
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Broken Commitments