On my anniversary date which is the 11th of each month, I send my SD Card in for downloading. The card was last sent in on MARCH 11th.
I called Apria on APRIL 11th (1 month later) to report my SD card had not yet been returned and was assured that a new SD card would be sent to me that day. On May 11th (now 2 months later) another call to Apria was made and once again I was told that a new SD Card would be in the mail that very day. Today MAY 26th, I called Apria for the 3rd time and guess what? I was advised that a new SD card would be sent before the end of the business day.
Let's see what happens now.
Their customer care is atrocious and they do not really care about servicing their clients needs. If you have a choice, choose another company..
Product or Service Mentioned: Apria Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Apria Cons: Poor record keeping and no satisfaction with complaints, Inability to solve issue or speak with local personnel.