Update by user Aug 25, 2012
I want to shout to the World how Apria came to my need with a portable oxygen concentrator. Finally a new team of employees that took time to work and listen to the NEEDS of the patent/client was put in place.
No sweeping dirt under the rug but cleaning it with vigor. The Austin and Central Texas team is beginning to turn around and provide better service and care! Folks, this POC has given me the ability to start becoming a member of society again and the stamina of going around in public with family or friends and being able to last several hours before having to \'throw in the towel\'. joy, pure joy no longer trying to perform any tasks or even GO anywhere without dragging those heavy *** tanks around!
Thank you, Pat Tighe, Jack Montoya, office staff and drivers who really worked tirelessly to improve the quality of my life. HATS OFF! KUDOS!
and THANK YOU, THANK YOU! Gratefully, Kathie Stepherson
Original review posted by user Jul 23, 2012
Last Thurs., 7-19-12, I was delivered my own supposedly NEW POC. First the wrong concentrator was delivered.
It was supposed to have a 6 hr. battery life (correct unit has 8 hr. battery life). So I decided to go ahead and use it to be with family, especially grandchildren.
THEN the *** thing overheated and completely died in 1 hr 45 min.!!!! Would not even charge using car charger. Thought EMS would have to be called for a ride home! Finally my daughter flew into action and drove me home while my sister drove my car home.
So HERE I SIT A PRISONER IN MY ROOM. Every time I think I am going to get the smallest break it just doesn't work out.
In all things give thanks but I am struggling.