My mother had a wheelchair from Apria. Her insurance changed JANUARY of 2017...
yes ONE YEAR ago. They NEVER updated the info, started calling her repeatedly, making threats, refused to call ME as they had been told numerous times. Finally, in an effort to stop them from upsetting her, I changed the contact info. Their customer service is located in the PHILIPPINES!!!
1st problem.... English may be what they THINK they're speaking but.... WRONG!! I have called 23 times since December 14th and asked for a supervisor...
no luck. Finally I said come get the wheelchair... we don't need it. My dad had purchased one and he has since passed.
I was told I would require a RX from her doctor to have it picked up.... I'll let you guess how that went. Finally got a pickup date and can I tell you.... THEY CAME TO DO AN EXCHANGE!!!
Seriously???? Since then I have received 3 automated messages saying my "EXCHANGE" is scheduled... I just LOST MY *** on the man who called me. I explained that when a CAUCASIAN person who SPEAKS & UNDERSTANDS English can call me, we'll talk.
Until them, TAKE MY NUMBER OFF YOUR RECORDS!!! Luck to all!!
Product or Service Mentioned: Apria Health Insurance.
Reason of review: Poor customer service.
Preferred solution: I WANT A SUPERVISOR TO CALL ME!!!.