Woodbury, Tennessee
Not resolved
1 comment

I was asked, (by automated service if I needed new supplies). I replied yes.

they asked if I needed new pillows, filters, mask, hose, chin strap,. I replied "no chin strap". They send everything minus chin strap. But no head gear with the mask which renders it useless to me.

I have asked before to buy the head gear,They replied we can not sell this separately. (Now how do I use these supplies)? The head gear is what wears most often!

I DON'T LIKE DEALING WITH AUTOMATED SERVICES FOR THIS PURPOSE. I need a contact number for someone local " that speaks clear English"

Reason of review: Order processing issue.

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I agree the headgear wears out the most often, but insurance will only allow one per 6 months. If you need one more often you'll have to pay privately. It's ***, but that's the rule.

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