3002 Dow Ave, Tustin, CA 92780
Not resolved
1.5
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Apria made appt. thru automated call for tech to come on Fri to inspect oxygen concentrator.

No time window given, just "Friday Aug 2". I waited all day long and no one showed up. No call from them to reschedule. Today, Mon.

Aug 5, I called them and was told I was not on Friday's schedule and they would re-schedule for this coming Friday. The guy I spoke with was less than courteous. I have a feeling he gets a lot of angry customers. Feedback on phone was really bad and when I asked him to move mouthpiece away from his earpiece, he said there was nothing he could do about it.

I then asked about getting new filters for machine and was told the tech "always" brings/changes them when he does inspection. I've had this machine for way over 5 yrs. and filters have NEVER been changed. Last inspection I asked about getting new filters and the tech told me he did not have any on the truck and I had to call company to order them.

What a company!

I am going to ask Blue Shield if they can switch me to another company. I hate dealing with Apria!!

Product or Service Mentioned: Apria Oxygen Concentrator Rental.

Reason of review: Poor customer service.

Preferred solution: Keep appointments & train customer service people in more courtesy!.

Apria Cons: Condascending attitude.

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