Apria has leased "me/Medicare" a Oxygenator for about $900++ a month for 10 years now, but follow-up service is ridiculous. I have advised the service that I'm at home from 1-9 pm every day, but they come at 11 am; unannouced.
They say they call but I have never had a call on my answering machine! They leave a half filled out formal note on my door which does not indicate when they came by for service, but when I checked it was at 10 am, or 11 am, never when I have advised them I'd be home. Based on being a diabetic and 74 I go to the Gym, Grocery from 10-12 every day. Now my blood glucose is great and my physical stats are great.
That is why I'm not home. I don't travel, go to zoo, lake, shore, or the moon. I am home every day from 1-9 pm, or from 7-10 am. Do they keep records?
files? Do they ever leave messages on phones? never had one, not one. Missed 5 of every 6 visits every year as they are unplanned, unannounced and stupidly without warning or notification...made bunch of $ bucks over these years..no thought of thinking about who they service!
or their file/record....leave a message? Stupid Apria.
Product or Service Mentioned: Apria Customer Care.
Reason of review: Poor customer service.