I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs. Then they say it's OK now and I will get a call to confirm order status. No call ever takes place.
Then I call back and am told the docs are still insufficient. Repeat this loop five (5) times.
I finally entered this sorry picture, go to doctor office, and personally check that Apria's requirements are met and docs faxed. This still did not break the vicious loop above! 2 months lost playing this insanity.
Never seen anything like this. Third world level of competence and service.
Product or Service Mentioned: Apria Cpap Machine Rental.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Apria Cons: Total nightmare with customer service.