Not resolved

I am a Kaiser patient in Colorado. I am now on my 4th Imogen One G3 because they keep freezing up.

Battery is full but no oxygen is coming out of unit. This has happened several times when I am out side my home which means I have to get back quickly to hook up to the house machine. Totally unacceptable.

Service for a replacement can take up to two days.

Seriously? This is a great way to make your customer feel like a second class citizen.

If you are trying to get me to buy a unit this is not the way as they seem way too unreliable.

Product or Service Mentioned: Inogen One G3 Oxygen Concentrator.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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