Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

My wife & I were prescribed CPAP machines. Got them in 12/17 under our insurance plan, insurance paid for rental until 2/18 when it was converted to a purchase.

Apria submitted to the insurance company for coverage and payment. It took until 10/18 for Apria to get THEIR paperwork correct and we received an explanation of benefits from insurance. They sent out a bill in December, 2018 and another in January, 2019 with a pay by 2/12/19. After confirming what we owed, I paid the bill online on 1/30/19, was debited from my HSA account on 2/1/19.

They sent the bill to collection on 2/7/19. They also billed me for CPAP supplies I obtained and paid for at the local office. I would NEVER purchase anything from Apria!

I asked for an escalation and to speak to a manager to no avail. DO NOT USE APRIA IF AT ALL POSSIBLE!

Product or Service Mentioned: Apria Cpap Machine Rental.

Reason of review: Problems with payment.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: Incorrect billing and sending to collections after payment.

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