West Sacramento, California
Not resolved
0 comments

FIRST OFF I WOULD CALL AND ORDER CPAP SUPPLIES MULTIPLE TIMES AND THEY WOULD NEVER COME,FINALLY WHEN I DO GET MY ORDER IT WAS NOT WHAT I ORDERED,THE FINAL STRAW WAS WHEN I GOT A BILL IN THE MAIL WITH JUST A TOTAL NOTHING ABOUT WHAT IM BEING CHARGED FOR OR ANYTHING,SO I GET ON LINE TO SEE WHAT IM BEING CHARGED FOR BECAUSE I HAVENT TRIED TO ORDER ANYTHING FOR MONTHS,WELL THE ONLINE BILL DOESNT SHOW WHAT IM BEING CHARGED FOR BUT IT SHOWS THE DATE OF THE CHARGE AT 10 MONTHS PREVIOUS,SO I CALL THEM TO GET AN EXPLAINATION BECAUSE IM DOUBLE COVERED WITH MY INSURANCE SO I NEVER HAVE ANY OUT OF POCKET EXPENSES,WELL AFTER CALLING AND BEING ON HOLD FOR 45 MIN THEY PROCEDE TO TELL ME THAT THEY DIDNT SUBMIT THE ORDER TO IN TIME SO THE INSURANCE WOULDNT PAY IT,THEN THEY PROCEDED TO INFORM ME THAT THE BILL HAS ALREADY HAS BEEN SENT TO COLLECTIONS,EVEN THOUGH THE DUE DATE ON THE BILL WAS ALMOST 2 WEEKS AWAY,SO I ASKED IF THEY COULD SEND ME A DETAILED BILL SO I COULD KNOW WHAT I WAS PAYING FOR,THE VERY NEXT DAY I PAYED THE BILL ONLINE EVEN THOUGH I DIDNT WANT TOO,2 WEEKS LATER I RECIEVE A STATEMENT FROM APRIA THAT SHOWED ALL THE ITEMS I RECIEVED FROM THEM OVER THE YEARS,NOT A DETAILED BILL LIKE I REQUESTED,I ALSO RECIEVED IN THE MAIL A BILL FROM A COLLECTION COMPANY FOR THE AMOUNT THAT I HAD ALREADY PAID APRIA,THE COLLECTION CO BILL WAS RECIEVED 1 DAY AFTER THE DUE DATE ON THE ORIGINAL BILL,I DID BUISNESS WITH APRIA FOR YEARS WITHOUT A PROBLEM,IT HAS ONLY BEEN A LITTLE OVER A YEAR SINCE I HAVE STARTED HAVING PROBLEMS WITH THEM,I WILL NEVER DO BUISNESS WITH THEM AGAIN,I GET MY SUPPLIES ELSEWHERE NOW

Reason of review: Poor customer service.

Monetary Loss: $38.

Preferred solution: Full refund.

Apria Cons: Terrible customer service, Business practice, Billing practices.

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