Vestaburg, Michigan

My wife works for Apria Health care over 10 years. Managers and corporate that have no respect for employees and customers.

four years ago their was 5 other people working the same department as my wife. she is the only one left and doing the work of 5 others. Their is no time to get anything done properly. it always hurry up.

20 hours of work in 10. They make it that you have NO family life. Never can have family dinner unless you plan it 11pm. 10 hour days you actually have to put in few free hours a day to get everything done half way.

If it is not done your out of a job. I happen to be in the office one day when my husband was called on his nextel by his manager. So I could hear everything. Oh my goodness from the time her boss opened his mouth he was so mean, I mean MEAN.

treated him so bad her Boss is Evil. I felt so sick for my wife having to put up with such treatment. she has No choice. Either you suck it up cry when you get home or your out of a job.

The company pays good and has pretty good insurance. The office she works in use to be a great place to work but because they have an new Evil boss Nobody is happy. Everyone hates him. He is having an affair with sales lady and doesn't hide it.

he even hides little notes to call to see how long it takes you to find them The customers suffer because the staff cant give them good quality service treat customers like ***. The drivers have to drive three hours away to customer that need supplies. If their is a emergency the customer waits along time. In morning you could be say in southern part of state and then turn around have to drive to northern part of state and back to southern because no drivers local.

The vehicle are very COLD and unsafe. The drivers are on GPS and cant even stop to use the bathroom. Employees now must keep a log on what they are doing every hour of the day so not min is being wasted. The offices are a mess very dirty no one cleans them.

Employees have NO time to clean them.

So if you want to work for Apria Yes you make good money but you will be a slave and treated like ***. They need to go union.

Product or Service Mentioned: Apria Health Plan.

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I hate Apria because they won'the give you their address so you can pay your bill. I will not give my card number over he phone.


Try to call them. My wife and I began laughing after a minute or two.

Options 1 thru six take you to 4 to 6 other options non of which is to speak to a real person. What *** designed their phone system.

It says your call may be recorded. If they do you will be the only person on the line


The above complaint is confusing; first, you state your wife works for Apria,later in your note you state your husband does. This indicates a writer who is looking for a venue in which to just gripe.

As for Apria, my dealings with them have been mostly of a positive nature.

Efficient and friendly so far. No major complaints here.


Apria seems friendly fora while, then they start to turn. They are try to extort money from us.

I have proven a zero balance, and yet they call constantly wanting a credit card number. They refused to send formula to my husband (the only thing keeping him alive in his cancer fight as he could not eat). The said until we gave a credit card number he could starve.

My insurance company had been paying the bill all along, and they helped find another formula provider. Be very careful, as they will *** over too.


Don't be so narrow minded. The writer is obviously in a polygamous situation of some kind.

I saw the same thing.

I would guess it's actually someone trying to obscure who they are so their spouse doesn't get fired, and they messed up. I don't think it makes Apria out to be good, and my experience with them is pretty negative.


I agree with this person. I have had very little good experience with Apria if any.

Sometimes I wait on the phone 15 or 20 minutes. I have just had the experience of calling on Monday asking for service and hearing nothing; calling again on Friday I'm hearing nothing; calling again the next Wednesday and finally after being promised that I would have a call Thursday evening receiving a call on Friday afternoon. That's 12 days before I got a response. And apparently the first two calls were lost because the responder today could only referred back two days.

In the meantime I have not used my mask because the skin of my nose get so irritated that it bleeds. And I need the mask. I have asked other users of respiratory care companies including my primary physician and my pulmonologist and they say that Apria is the best of these very bad companies.

My grandmother would say that's damning with faint praise. It's a bad company


Apria lies to their employees about everything. The management is in charge of bs not business.

They have used Medicare cuts over and over again to lay off only to rehire for the same jobs again two months later.

If you just stuff it and never speak the truth you might survive, but don't count on it.

they don't care about patients either, it's all about greed. no integrity.


This company is ineffective AND CORRUPT. They lied to me at every local branch level.

The obfuscate and try to confuse you. I have been in the insurance industry as an executive for 20+ years and have never seen this amount of poor service.

Go to someont else for your equipment. I can't imagine how bad it must be to work there.

Good luck!!!




I called the local Little Rock office today just to check if they took my

Insurance. After thirty minutes and four different people ( three in India.

) I finally got a half-hearted answer which was probably a lie. I will be

Looking for supplies elsewhere. :x


This has got to be the worst company that i have ever worked for, The Jackson,TN center is AWFUL! you have female supervisors sleeping with other female employees and not doing anything they get paid to do!

The manager Penny Smith that is over the whole center looks for ways to get rid of people! unless your in her "click". Stay far away from this place unless you want to be treated like ***! they set you up to be fired, meanwhile acting as if they like you.

One supervisor in particular hits on her employees (female) that is and has been turned in for it numerous times and nothing has been done about it! because she is in Penny's click, I have reported them all and i hope something is done this time!HORRIBLE place to work!

@Former Employee

Nothing will ever be done! This sounds like the branch in Madison Heights MI.


Apria does not care about the employees. they expect you to be available 24/7 to do whatever they want.

Raises are almost non-existent. All they care about is money, not the patients. Madison Heights BM allows employees to act however they want. Screaming, yelling, and slamming phones on patients is very common.

And with the gas prices as they are, they have not raised the mileage rate for Therapists in over 3 years.

Gas went from 2.89 to 4.14 and they never gave us more for mileage money. Bad company to work for.


We have full insurance coverage for Apria's equipment for a Bipap S with Medicare and a Gap Insurance, which Apria has on file as listed in several other copies of invoices. Had problems with its Accounting Department before, and now receiving an invoice for $1,729.28.It seems that they never contacted the insurance carriers, but trying to collect funds from seniors (my husband is legally blind), possibly ruining our credit. We had the same insurance coverag for over 5 (five) years.


"Written by Forest Gump on March 24, 2012 from bronxville, new york, US

I can still hear the words "run Forest run" when I see the name Apria Healthcare, their practices are worsed than torture. They make up rules as they go along you see noone really runs this company they do whatever they want at the time. Thats how it is to work for them they are a tacky organization of incompetent idiots who are only worried about revenue they have no idea how to run a company or how to treat employees most people her are the poor customers working for these people is just plain torture"

I cannot agree more and it must be the company culture as it is the same in Missouri.It is the most unhealthy environment i have ever worked in. They withhold proper training and then terminate people for not being trained or making mistakes. It is common practice to hire people and then "***" them out if they are not compliant. Compliant is actually vague. To be specific. They want you to act like a child who is comepletely dependant on the rule of the day (as the rules change almost daily) and/or be a yes man. Do not dare to point out potential errors, you will be punished. Make your voice known and they will terminate you. What they value is nepotism. If you are related to or friends with the boss you can go from receptionist to Supervisor in just a few short months....You need not have any product knowledge. They have drones they hire to worry about product knowledge.


having billing issues with Apria. They billed "x" amount on my invoice then I received a bill with the same "x" amount stating it is patient deductible.

Better yet the 2 reps I spoke with informed me they were DENIED charges. I asked for an EOB...I didn't receive and EOB but an itemized statement from APRIA's SYSTME shows the same "x" dollars billed yet no adjustment. They want me to pay the entire amount when I KNOW I'm only responsible for the balance AFTER ADJUSTMENT. I even asked for a discount in order to be done with this company and 3 different people said no discounts given.

If I would have known they don't know how to do billing I would've requested a local vendor!

I'm sending off some nasty letters with all my backup. I hope the CEO, CFO and all others are pleased when they receive my piece of mail.




Conner. I am trying to get in a class action law suit against Apria. Have you dealt with this kind of thing before and could you help?


I can still hear the words "run Forest run" when I see the name Apria Healthcare, their practices are worsed than torture. They make up rules as they go along you see noone really runs this company they do whatever they want at the time. Thats how it is to work for them they are a tacky organization of incompetent idiots who are only worried about revenue they have no idea how to run a company or how to treat employees most people her are the poor customers working for these people is just plain torture


Apria is the WORST company I have ever had to deal with. Very unprofessional.

They DO NOT know how to file insurance, and then in turn try to tell the customer that they are responsible for payment. My case started in April, 2011. It is January, 2012, they STILL are sending me bills. They tell me that the balance is my deductible.

I have Tri Care Prime, which is an excellent company, and Tri Care Prime doesn't even have deductibles. I finally had to call Tri Care myself, and do the work that April is suppose to do. They will have their money in a few days, but DO NOT ever use them. The equipment is overpriced because they know insurance will pay.

Go to an outside source to get it. It's much cheaper, and you don't have to deal with Apria.

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