The so called customer service reps are generally horrible. They completely pass the buck by claiming that they cannot refer you to a supervisor or elevate a request except by typing notes into your account and emailing the "escalation team." Garbage.
It should not take 3 weeks to process an order for a CPAP machine. It should not take a request to escalate to get a simple response on where a 3 week old order is in terms of fulfillment. The lame attempt to insulate themselves from any accountability by not providing the ability to discuss the case with any supervisory figure tells you all you need to know.
This is not a customer oriented business. Just another *** poor excuse for a vendor with no desire to provide any acceptable level of customer service.
Product or Service Mentioned: Apria Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.