We could not have been clearer with Apria: they were fired. We raised complaint to the FTC, the BBB, and the Joint Commission— which by the way had zero interest in the way Apria tried to extort us for additional money while refusing to replace a broken CPAP.
Patient safety indeed. We tried to get Aetna to drop them, and found much better service through Roberts Home Medical (robertshomemedical.com). 6 months later they are still calling us, trying to confirm orders nobody made so they can charge us for equipment we're not getting from them.
They basically scammed our doctor by sending him a request we didn't make for him to sign off on, and then claimed to us that he'd made the order. Warn your doctor about this tactic when firing Apria!!!
Reason of review: Fraud, pure and simple..
Preferred solution: Apria should be investigated by authorities..