On 12/30/2010 I purchased, not leased a BiPAP machine from Apria Healthcare, in Lowell, Arkansas. I was told by two different people, at the facility, that my BiPAP would cost me absolutely nothing out of pocket.
30 days later I was billed for $72.00. I contacted Apria by phone, and was assured that the issue was taken care of. It was not. Less than 6 months later, I had a problem with the machine.
I took the machine to Aria, in Lowell. The woman turned on the machine, put her hand over the outlet on the reservoir, the machine blew air a few times, and the woman said "nothing wrong with the machine". This was after explaining that the BiPAP quits working correctly, after 4 - 6 hours. She gave me a new seal to go between the BiPAP and the reservoir, and sent me on my way.
The machine still had the same problem. I tried to return the BiPAP, and The representative at Apria said they did not want it back. I attempted to return the BiPAP a second time, after still being billed the $72.00 a month, for three consecative months. My insurance "Today's Options" has been billed on four different occasions, for $1,897.56, for a total of $7,562.24.
If you must deal with these people "Apria Healthcare", be sure to get EVERY THING in writing, because they do lie about the billing, and there is no real service after the purchase of their equipment! Through Today's Options, you own the machine after leasing the BiPAP. I called to affirm that the machine was indeed paid for, and asked for documentation of the fact. I did NOT receive any such documentation of the sort.
So like they always say when you call, "This call may be recorded", well, this morning when I spoke to customer service, it was most definitely recorded on my end. And was fortunate enough to get Laura (the customer service rep.) to confirm that my account was indeed paid in full...
I will NEVER deal with Apria Healthcare, again! Terry Taylor, NW Arkansas.
Product or Service Mentioned: Apria Customer Care.