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Oxygen concentrator was supposed to be delivered this morning. Then delivery became between 1145 and 345. When they hadn't shown up yet I called and was told that they would be here between 430 and 730. I received a subsequent call saying they'd be here between 515 and...
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Anonymous
anonymous

I don't know who trains these people, but I hear constantly how rude the customer service people are.

#1040161
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My Mom's oncologist ordered home oxegen on Friday. I rec'd call from Apria Saturday morning asking for additional insurance info, which I provided. I was told to expect the oxegen delivery today, Saturday. On Sunday I called to inquire about the oxegen. Apria claimed...
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1.0
#1038178
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I received a bill from Apria Healthcare for $8.50. I the received a call from Apria Healthcare stating my account was overdue and collections were to follow. I called Apria's customer service line and explained to their rep I had not ordered any services or equipment...
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rollo2016
rollo2016

Perhaps the very first question you should ask or find out about is where a health insurer has it customer service provided from and if it is out of the US then immediately pi...

#1038154
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Apria Account Review

Apria
#1024608
1.0
The worst customer service ever use anyone but these people. I have been trying to set up an account with them for 4 months to get supplies, someone at Apria entered my wife's birthday wrong and they won't change it. So her records from the Doctors office doesn't match what they entered so we can't get supplies. So we are changing companies. And BTW these people are not articulate.
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Short Review for March 17, 2017, Pc_service

Apria
#1022138
I wrote to ceo of apria never got back with me they don't care what the patients go through and don't care about there company i recommend to stay away and also care centrix that is there bill collectors both need to be reported to all egency s that over see this type of medical suppliers i am.
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Apria Medical Claim Review

Apria
#1019758
1.0
NEVER DEAL WITH APRIA!! no billing is correct , they submit the same charges over and over to insurance , then say they were never paid by insurance even though we have EOB that shows otherwise
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Short Review for February 07, 2017, Pc_service

Apria
#1004169
1.5
They will not lift a figure to help you. They should not be in business. Terrible customer service.
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Our daughter was discharged from the hospital with one oxygen tank and the promise that delivery to our home was scheduled for later that day. When I called to find out when to expect delivery, her info was not in the system. The agent entered the info and said...
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I didn't like
  • Anything about this company
#1037737
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They don't deserve to be in business and given the number of complaints it is amazing that they are. Some one should hit them down! From zero customer service to the "I don't care attitude their ca You call from anywhere in the country and you get Kansas. They call a...
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I liked
  • Dissatisfied
I didn't like
  • Horrendious
  • Horrible
#1035381
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My mom was in TN and the hospital she was in there set up Oxygen for her with this *** company. they sent my mom backto Florida with just a few tanks and set up her O2 for home but never contacted me to deliver it. I got up this morning and called and told them I...
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#1034434
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I have been consistently lied to by Apria Healthcare customer service when it comes to billing. On 4/11/17 I called to ask about a bill I received for CPAP supplies. The rep said that the claim had already gone through and that I owed $95 for a CPAP pillow mask. She...
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1.0
I didn't like
  • Customer service
  • Money grubbing practices
  • Misinformed customer service reps
#1032851
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My mother had a stroke and heart attack. She has to have oxygen delivered to the house before my mom came home so she would have her oxygen there when she got home. The hospital sent the orders for oxygen to Apria on Sat. My mom was released the following Monday....
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1.0
#1032680
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This company is out of control ,can't get orders correct, sends wrong equipment ,has me return it and never sends correct equipment. I have been sick possibly due to not having clean new equipment . The government needs to step in and investigate this unorganized...
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1.3
I didn't like
  • Communication
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I called to get a delivey of 4 tanks and a pick up of 6 empties. The ninny that took my call wanted to bring out 24 tanks. I told her I dont have room for 24 tanks. I asked for 6 and was told they can't come out just to drop off so few. My wife was on the 8 week...
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#1029631
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