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I called in the morning to have a tech check my concentrator(making loud noises). First I get some one who barely speaks English and they scheduled a service call. I get a robo call telling me they will be here between & and 9:30 PM. Unacceptable I am headed to bed at that hour and called to cancel and thought I did. At 9:10 I get another call which didn't recognize the # so did not answer. The next call was from mt sister in NY I live in...
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#997802
I too had a hard time reaching the office in which I got my machine! After repeated lies about everything goes through customer service and the local offices don't have any direct numbers!!! Are you kidding me! I told the last women Megan that she could tell me she wasn't allowed to give it out but don't flat out lie to me because I have called the office directly myself! She then tried to say that's what she said! Oh, but it helped me remember...
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#997289

I'm like a lot on this review board, I have been billed for unit that is covered by my insurance. I have tried to call several times, after being on hold for over 30 mins. I hung up, I will be cancelling any and all services with this company. I have talked with my doctor,they have sent all required information to Apria they requested. Still keep sending bill to me,as I said before I will be stopping any business with them, when I finally get...
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#997001

Short Review for November 19, 2016

#957819
1.0
They keep taking money out of my bank with out my permission.
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Apria Customer Care Review

#934345
1.0
Continue to be harassed by automated scheduling and local branch when we haven't been a customer in nearly two years. Have called numerous times to no avail. Worst company ever!
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Apria Customer Care Review

#920065
Called for appt for cpap mask fitting and spent 20min on phone and person was really hard to understand. Then you have to wait several hours for a person in the Phillipines to call you back. Could hardly understand a word she was saying. Substandard service.
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Apria Account Review

#915623
1.0
Have been paying my bill online for a less five years two months ago I was billed for july paided it throught i missed paying it this month I was billed for three month lookd at my online banking and show ed checks deposited to the right account there customers service is bad
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Apria is definitely not the company I thought. They have proven to serve their own interests and not that of the patient. The CPAP machine I got was not successful and I returned it a few months later. Since that time; I have repeatedly been charged a monthly fee with explanations that range from the sublime to the ridiculous. My wife works for an insurance company and she is baffled by their explanations of why they're billing me. Granted; the...
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For two weeks my mother in law who is 86 years old has been waiting for portable oxygen. Apria, along with Humana, have made this process a nightmare. Their incompetent staff have made her a prisoner in her room at an assisted living facility and caused her to miss necessary doctor appointments because she cannot leave without having portable oxygen. Apria claims they need a walking test from her to determine if she is eligible for the portable...
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Anonymous

Anonymous You should know what is needed for testing prior to posting this comment. In order to have portable oxygen testing does need to be done. Rest room air, 88 or below qualifies. ...

1.0
I didn't like
  • Poor communication as to what is needed to fullfill order
#996407
Company management are horrible filled with lies told me that there customer service was here in the usa when i ask the lady on the phone she said india they dont understand you they threaten you its poor management Its companies like this that our new president Donald J Trump will take care of they want to reap all the benefits of a usa consumer and hire people at a poor salary wake up apria people want good customer service warning dont do...
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1.1
#996175
I have DIED waiting on hold up to 145 minutes waiting for a real person to help me. This is not an unusual situation. It has happened EVERY time I have tried to contact either Apria's main number, EVERY number that I have tried. There seem to be DOZENS of numbers and NONE of them ever get me to a customer service person, let alone a customer service person that speaks understandable ENGLISH! The reality is that Apria is a JOKE!! That have gotten...
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1.8
I liked
  • Endless holds on phone
I didn't like
  • Endless holds poor english incompetent staff and processing
#994493
Ordered cpap supplies over phone and gave them info on both my insurances. Customer rep said they needed a credit card number for what the insurance companies didn't pay. The supplies were delivered in a timely manner. Reviewed my online credit card statements and Apria had immediately placed a charge. A few days later I checked my online insurances invoices: the primary had paid except what Apria had charged to my credit card, and the...
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Anonymous

Anonymous Crooks, same situation I refused to give them my card number. They just billed me from 2015 two years ago

#993519
I had to switch to apria because of my health ins and apria really sucks i was with lincare for 9yrs and never had a problum but with apria its one problume after another they don't show up when schudel i had to wait over 2 weeks to have a nebulizer machine delivered for treatments had to wait 2 weeks to have a back up oxygen tank delivered they are the worst home health oxygen componey and when you call them to see were is the equiment is your...
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1.0
#992796
I called and talked to Pam Williams RT at Marietta, Ga. office. She told me she mailed a flow sheet about the results my machine reported. it was supposed to have been mailed on 1/5/17. I have never gotten it. I have an appointment with my Pulmonologist , Dr. Hurt on 1/17. I was to return the machine on the 14th of Jan if the machine was not doing well for me. She did extended(she said) to return date until the 18th after Dr. hurt read the...
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3.4
I didn't like
  • Unprofessional cust serv
#990444