Apria is the worst customer service company I ever dealt with in my life. No one returns calls, no one knows what is going on but Billing helped me today and I am thankful for that. Billing was able to get me the download date I needed, but after 20...Read more
So far, it is the least customer friendly company I have ever dealt with. Their first call to me resulted in a lot of questions--personal information--in order to identify me to tell me that they had no information for me yet. Next call from them was a robot call, and...Read more
I didn't like
- Contacting apria is a nightmare
Make an appointment for the morning. Get a call at 1pm (not morning) that they will be here between 3:15-7:15 pm also not morning. Call to complain and re-schedule. only on hold 15 minutes. "our appointment shows he will be there 12-4". Explain and try to cancel....Read more
Apria - They sucks
Mailed final paypayment for rental of CPAP machine. They claim that they have know record of it. They keep bills via email with due date of rental of CPAP machine. Let them keep sending them I refused to give them a penny more of money even if you could cut it half.
Apria - No supplies 30 plus days
Have been promised over and over supplies are being shipped. They never are. This is something that is covered by my insurance at 100%. No excuse, no calls just bullsh** answers and pass the buck. Hours of wasted time on calls and then they hang up on you. Really professional. Stay away from this company if you need supplies. You won't get them.
Apria - Passing the buck
Transfered 6 times ,disconnected once ,on the phone for 1hr 15min to be told something different from the original conversation about availability of supplies. Guess I,ll miss my nephews graduation and dinner. Still no answer on defective tank.
Apria is a Ripoff
They tell me I don't owe anything but keep taking money from my bank account. They say they are not taking money from my account but they obviously are. !!! Customer service was rude also...stay away from this company !!!!!
My doc ordered a specialty walker/wheelchair, took several calls, and a lot of call backs, after trying to guess how to get a customer service person tp speak to, waiting forever, and then getting disconnected, this happened many times. Then tgey sent the wrong item,...Read more
Apx 45 days ago I was told I have sleep apnia My information was sent to apria with a prescription for a C-Pap machine after more than a dozen calls from either me or my doctor and also being told not once, not twice but three times that have everything they need. I...Read more
I didn't like
- Business practices
- Unhelpful employees
- Poor service
Before April I purchased from apria parts for my c-pap machine. Part of these are paid by my insurance and a small portion was my responsibility. I initially had given them a credit card and expected that this would be used for the small amount that I was to pay. The...Read more
Their customer services skill are in kindergarten. I called them today because I had not received an item that is vital for my cpap mask. The lady on the phone was arguing with me that I had received the item in question. I am contacting my PCP and requesting a new...Read more
Terrible customer service and billing I have made no less than 20 calls trying to resolve my billing issues with zero satisfaction. I have been on hold for hours only to get disconnected and no call back from the f....n company. I can not understand how they remain in...Read more
I didn't like
- Money grubbing practices
- Way they do business
- Unprofessional cust serv
i need oxgen at all times apria accepts my insurance for other supplies but will not for a portable oxgen the portable tanks will only give me 2hours since i need 6 liters , a portable consentrator would provide me with it , also its be plugged and to and outlet and...Read more
6/30/2017 APRIA Healthcare uses offshore Customer service teams in the Philippines and in India. These teams are not trained properly and don't understand how to correct problems when Apria Healthcare makes mistakes. They act like robots. Their customer service...Read more