Cambridge, Massachusetts
Not resolved
1.0
Details
1 comment

This company needs to be investigated. I have the same story as so many others.

Phone runaround and disconnections, lack of communication, equipment promised and not delivered. How are they still in business? We are talking about critical medical equipment, not cleaning products. My son is still in the hospital because of Apria.

We were about to head home from the hospital and I decided to call them just to make sure they were delivering the oxygen and bipap machine in the afternoon as promised. I was told it would be 3-9 days before the equipment was delivered.

WHAT??? When asked what I should do in the meantime they told me "he should just stay in the hospital".

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Apria Cons: Call center - poor service do not use this company.

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Anonymous
#1155776

Thank you for validating my same complaints! Why are these premeditated murders still in business?!

My trauma from them dictates every conversation I have with every single healthcare perfessional. And every time I apologize for my behavior and explain to them why im so though and have a thought of underlying skepticism. And as soon as I say the word Apria they say oohhhhh it's totally ok we understand. I swear some of them a few times wanted to hug me and tell me everything was going to be ok.

WTF?! That's not ok for every single perfessional to act that way due to having such a knowledge of how bad their patients have had it and how obvious it is. I appreciate the kindness and understanding. But how is this company still operating and allowed to continue risking the rights and lives of their clients?

They no longer wanted to take my daughters state ins and i dont really blame them. But the way they illegally pushed us out as they were not allowed to drop us was ridiculous. We were left with no equipment that was used for monitoring her due to life threatening disabilities. We are lucky she's still with us because at any time during the 3 months it could of turned the other way even with a simple cold.

I have never felt so much hate in my life towards anything before or after. Not even the disability that is stealing my daughters time with us.

Im sick to my stomach now. Thank you for sharing and I am truly sorry that you had to ever cross paths with this company.

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