Apria is the worst! My husband is a home oxygen patient.
After years of poor customer service we finally changed companies. When we first started service with them we needed portable tanks for travel. We were told that if we wanted them we had to come and pick them up ourselves. This was a 45 minute trip one way.
The only thing they would give us was the refillable tanks. They stated that if we wanted the non-refillable portable travel tank we would have to pay our of pocket. We later found out that our insurance covers these units for travel 100 percent. Everytime we need replacement tanks we get the run around about delivery.
They will only deliver every 6 weeks. The straw that broke the camels back came a month ago when we received a notice from a collection agency stating that we owed apria 29.00. My portion to Apria after the insurance pays thier part is 11.90 per month. They were paid in full.
This was the first that I had ever received any notification of a past due balance. I called Apria and was transferred to someone in India that would only tell me that I owed the money and could not give me any details on why this was my first notification of the balance. I asked for a supervisor and was hung up on. My husband called and spoke with a lady who stated that we hadn't paid our bill in a year.
She stated that she would send out an itemized statement. We received an itemized bill with dates of service that were completely bogus. I called them back to discuss the itemized bill and when I asked for a supervisor I was transferred to a voice mail. My call was never returned.
My husband called back, same thing. I wrote a letter and included proof of all payments made within the past year. My husband made a follow up call after they received it. They stated that it was a mistake and an apology letter would be sent.
That was over a month ago, still no apology letter. We have made several phone calls and have been promised a call back. We have decided to go with another company. American Home Patient.
The new company is totally awesome.
We also discovered that Apria was charging over 3 times more than the new company. After canceling Apria I went on the internet and found other reviews and found other customers who had similiar issues.
Product or Service Mentioned: Apria Delivery Service.