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they gave the wrong form to my husband from the beginning so they can deny the financial hardship request. I couldn't reach a managment person from Apria .

I left mesg 4 times. I have called for months to solve the issue. no management ever gets back to me. spoke to Judith twice, spoke to Melissa twice who was not professional on the phone at all from Financial department.

spoke to Yan from customer serivce. left mesg to so called higher level 3 times. live chat with Jamie who didn't want to be bother at all. I was give multiple phone numbers to call.

i was on the phone for hours , days, months...... I have never experienced bad service like this.Apria Healthcare. I left mesg 3 times to Britney King who is in charge of financia department. it was like sent to the air and no response.

finally , the 4th time,Judith who got instruction from Britney saying she was on lunch and she removed the balance which shouldn't be there first place . I feel like I have been ignored and I don't deserve to speak to the leader. Wow .

I am very upset and angry . How bad service this is from top to bottom .

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Apria Cons: Ignorance of telephone reps, Poor service apparent lack of care, Incorrect billing and sending to collections after payment, Customer service for appointments and complaints in arizona.

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