My HSA account paid for the deductible for CPAP equipment. Six moths later I received a bill from CareCentrix saying I owed $130.00 that was applied to the deductible.
I called CareCentrix and they told me to call Apria. I called Apria and they told me to call CareCentrix who told me to call Apria again. I ended up paying the money after they threatened to turn it over to a collection agency. I returned the latest order back to Apria because I wanted nothing else to do with them.
A month later,I received a bill for the returned items. After several calls to Apria and CareCentrix I found someone who said they would take care of it. A month later,I received another bill for the returned items. I called Carecentrix and was told to call Apria to get the return authorization number.
apparently the contractor they use for billing does not communicate with Apria. I am not sure if they are unbelievably incompetent or fraudulent.
Product or Service Mentioned: Apria Account.