I have been very unhappy with Apria Healthcare. I have discovered that Apria has been fraudulently billing for a CPAP humidifier.
I have never had a humidifier. The paperwork I have, Rental Agreement, clearly shows the humidifier was deleted. I have tried on several occasions, as has my insurance provider (HMSA) to get this corrected, but to no avail. Furthermore, every time I have called, I have been given different stories that turn out to be lies.
I was told that in March of 2015, the humidifier was deleted from my account. But Apria continued to bill for it as late as July of 2015. I sent copies of my rental agreement with Apria to HMSA and notified them via their fraud number. When my insurance coordinator, (Bev in the Hilo, HI office), finally got through to Apria, she called me and connected us in a conference call.
The Apria rep said the charges were valid according to her paperwork, and that I would need to contact the Hilo branch to get it changed. I informed her that I had tried calling the Hilo branch several times, during normal business hours, but they never answer the phone. She then gave me the back line number to the Hilo office (808-485-2327). But when I called the number, it turns out it was the backline number for the branch in Pearl City, on the island of O'ahu.
The manager of the Pearl City branch said he would email the manager of the Hilo branch, and have him contact me. To this date, I have never heard back from the Hilo branch.
On 1 Sept 2015, I received an email from Sandra Herman, Account Resolution Specialist, located in Minster, OH (866-838-4762) informing me that the CPAP and the humidifier (the one I never had) were both paid for and are now mine. This pattern of lies and dishonesty has lead me to the conclusion that Apria cannot be trusted, or believed.
Product or Service Mentioned: Apria Cpap Machine Rental.
Reason of review: FRAUD.
Monetary Loss: $158.
Preferred solution: Full refund.