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I generally accept that phone automation is here to stay..that being said, the amount of pure torture one endures with APRIA healthcare is completely soul draining, good will killing, and appears to designed to actually hang you from the phone tree, and smother your desire to reach conclusion. Totally an evil sense of humor designed this "feature", and thought it helpful.

Id rather be water boarded, than ever call then.

Lincare was so much better. I really thought someone was going to find me DOA clutching my phone with some robot singing how happy they were to serve me!

Review about: Apria Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1480738

I work in a medical office - the "phone tree" is a joke - go from one to another & then they have the gall to just hang up - wonderful customer service. I just hope that this type of treatment does not indicate their attitude towards their patients. But there again with these types of organizations, it is ALL ABOUT THE MONEY.

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