Update by user Nov 18, 2011
Try Lincare for all who are unhappy with Apria. I got them for my 85 y/o mother and they are fantastic with everything.
They know what they are doing and do not make billing errors. They also bill medicare or your insurance company directly so there is no charge for necessary items.
Original review posted by user Aug 04, 2011
If I could give Apria HeathCare a zero, I would do so for the following reasons:
1. I paid Apria in good faith for services provided, and they never billed my insurance company. It took me 4 months to get them to do so which happened about 4 years ago. 2. Currently, they cannot keep track of payments received and it took over 1 month for my check to clear after payment of a bill. Meanwhile, no one at Apria could trace this check. 3. They double bill you, so scrutinize your bills carefully. 4. When I asked for corporate headquarters (3 times) they gave me a number that was constantly busy and then disconnected me. 5. When I called the local office 6 times to be transferred to the manager, I was transferred only to find I was disconnected as I was with corporate headquarters. 6. They still have not gotten my billing correct after 3 months. 7. For my new machine, I still have not received an insurance statement and I told them that I refuse to pay any bills until they do so. 8. They want a credit card number but DO NOT give them one. You will find debits on your card due to their negligence in billing the insurance company.
I have over 3 pages of documentation dealing with Apria, and this is just a sample.
My advice to you is not to deal with Apria. The do not have a clue as to what they are doing, and I am considering formal litigation along with complaints to the State of Illinois and the Better Business Bureau. If you still choose to use Apria, do not say that you were not warned.