APRIA provided the WORST customer service I ever experienced in my 63 years.
While traveling in Phoenix area my CPAP machine crashed. After 7 phone calls talking to multiple locations and customer service reps at APRIA I was told on Thursday the earliest I could get a new CPAP would be the following Tuesday or later. APRIA said they would call back and schedule an appointment with a respiratory therapist.
After multiple sleepless nights I was desperate for a replacement unit. Friday morning I called Preferred Home Care explaining my problem. By 4:00 that afternoon I had met with a therapist and was home with a new CPAP. It was a serious relief sleeping for the first time in several days.
This is Saturday. APRIA still hasn't called back!!!!
Product or Service Mentioned: Apria Customer Care.