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1.0

Spent 90 minutes on the phone, had to dial in 7 different times to 4 different numbers then told that the doctor had to send in the order to change from the imogen concentrator to the portable tanks. 3 of the service reps could not or did not speak clear english and could not even spell my name back to me after I spelled it to them slowly .

I was hung up on twice and told I had a bad connection twice. I have been on the waiver program for 5 years and they took my Humana Gold insurance now they want to bill me for the 20% balance, which i do not have. ARRIA is the only company Humana will use. I wonder who gets all of the incenitive bonuses.

I worked for Apria several years ago and i have to say the care, concern and treatment of the patients has grossly declined. We are sick people and do not need all this stress to get the care and service that we need.

Reason of review: Problems with payment.

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Lance S Uvi

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

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