Manufacturer: Apria Category: Customer Care Clear all filters (121 of 121 reviews match)
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So far, it is the least customer friendly company I have ever dealt with.Their first call to me resulted in a lot of questions--personal information--in order to identify me to tell me that they had no information for me yet. Next call from them was a robot call, and I...
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1.0
Product
Apria Customer Care
I didn't like
  • Contacting apria is a nightmare
#1085197
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Make an appointment for the morning.Get a call at 1pm (not morning) that they will be here between 3:15-7:15 pm also not morning. Call to complain and re-schedule. only on hold 15 minutes. "our appointment shows he will be there 12-4". Explain and try to cancel....
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Apria Customer Care
#1084642
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Apx 45 days ago I was told I have sleep apnia My information was sent to apria with a prescription for a C-Pap machine after more than a dozen calls from either me or my doctor and also being told not once, not twice but three times that have everything they need. I...
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Anonymous
Anonymous

I went with another company and got my CPAP in lwss than a week!YOU ARE A VERY POOR COMPANY!!!!!

1.0
Product
Apria Customer Care
I didn't like
  • Way i have been treated is so poor
  • Not being able to understand rep
  • Business practices
#1073144
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Apria Customer Care Review

#990157
Not customer Sevice oriented. Said they would call me back and never did. No follow thru. Rude people.
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Apria Customer Care Review

#971689
1.1
The worst experience I have ever had was with Apria healthcare. They are over excited to sell you their products but are terrible at explaining the fine print. I would never recommend it. I am still being sent around in circles with no resolution to my issue.
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Apria Customer Care Review

#934345
1.0
Continue to be harassed by automated scheduling and local branch when we haven't been a customer in nearly two years. Have called numerous times to no avail. Worst company ever!
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Apria Customer Care Review

#920065
Called for appt for cpap mask fitting and spent 20min on phone and person was really hard to understand. Then you have to wait several hours for a person in the Phillipines to call you back. Could hardly understand a word she was saying. Substandard service.
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Before April I purchased from apria parts for my c-pap machine. Part of these are paid by my insurance and a small portion was my responsibility. I initially had given them a credit card and expected that this would be used for the small amount that I was to pay. The...
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Product
Apria Customer Care
#1072952
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We were told that an Apria consultant would be at our home between 9 PM and 10 PM to deliver a nebulizer. We turned out the lights at 10:30 and they never showed up. Getting you on the phone is impossible. I know you're probably overwhelmed by the rise in health care...
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Apria Customer Care
#1061966
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This is the WORST place to deal with.My daughter has Lou Gehrig's ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed...
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Anonymous
Anonymous

Goodness. If you think a few hour delay is the worst thing you've ever seen , you haven't seen much.

1.0
Product
Apria Customer Care
I didn't like
  • Way i have been treated is so poor
#1052984
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I called rhe company for my mom who uses oxygen 24hours a day they gave ne an appt nevr showed up never called to say they were nit coming i made another appt and the same thing happened only this time i called around 9pm and spoke to a supervisor named Luis eho...
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1.4
Product
Apria Customer Care
I didn't like
  • Person claiming to be supervisor
  • All calls took 23 minutes minimum even if not answered
  • Call center staff not familiar with english
#1027269
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If you need to call Apria Customer Service be prepared to wait for quite awhile to get someone on the phone, then chances are very high that they will have no clue how to help you and will need to put you on hold, generally 20 to 30 minutes is average for me, then 9...
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Anonymous
charles smith

worst customer service ever. i may switch providers for better service. tired of being transferred to the ph. need to talk to local person.

1.8
Product
Apria Customer Care
I didn't like
  • Billing problems
  • Unprofessional cust serv
  • You can never reach the office
#1017559
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I got supplys for cpap machine with apria healthcare,gave them my Molina number..got what I needed in feb...then in may..then in aug.,then again in nov.there where times I needed them sooner but was told Molina wouldn't give me till the date ..so I waited...now comes...
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1.0
Product
Apria Customer Care
#1000191
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I called in the morning to have a tech check my concentrator(making loud noises).First I get some one who barely speaks English and they scheduled a service call. I get a robo call telling me they will be here between & and 9:30 PM. Unacceptable I am headed to bed at...
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Product
Apria Customer Care
#997802
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