Product: Apria Customer Care Clear all filters (142 of 142 reviews match)
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Was told by Apria that they had all info needed and they contact me. As of January 2018 ,this company still has not contacted me. However I have contacted Apria 7 TIMES only to get an agent that would tell me the complaint would be sent to the " escalation dept. " No...
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1.0
Product
Apria Customer Care
#1166067
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I am trying to get a CPAP machine.They don't answer the phone. I went through the automated phone menu. It says everyone is busy, please hold. On 12/22/2017 at 11:00 a.m., I was on hold for 26 minutes. On 12/28/2017 at 1:15 p.m., I was on hold for 22 minutes. On...
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1.0
Product
Apria Customer Care
I liked
  • Endless holds on phone
#1163085
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Worse, they had a record of my phone call to schedule the therapist call, but the rep. failed to actually book the appointment. Then, when I tried to contact Apria via their website contact page, the link don't work! Pathetic. If I can find another alternative to...
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1.0
Product
Apria Customer Care
#1163051
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Apria Customer Care Review

#990157
Not customer Sevice oriented. Said they would call me back and never did. No follow thru. Rude people.
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Apria Customer Care Review

#971689
1.1
Details
The worst experience I have ever had was with Apria healthcare. They are over excited to sell you their products but are terrible at explaining the fine print. I would never recommend it. I am still being sent around in circles with no resolution to my issue.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Apria Customer Care Review

#934345
1.0
Details
Continue to be harassed by automated scheduling and local branch when we haven't been a customer in nearly two years. Have called numerous times to no avail. Worst company ever!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Apria Customer Care Review

#920065
Called for appt for cpap mask fitting and spent 20min on phone and person was really hard to understand. Then you have to wait several hours for a person in the Phillipines to call you back. Could hardly understand a word she was saying. Substandard service.
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I placed anorder on 12/7/17 .took your company 1week to getorder processed.Called several calls , your customer service is like robots, wouldnot give a moment to lodge complain. When i finally get to lodge my complain, all they annoy youwith is contunilly saying sorry,...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

1.0
Product
Apria Customer Care
#1149221
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I have been waiting over a month for a cpap machine I said from day one that they needed to put a rush on this because I needed to have this on face for two weeks before my operation that was suppose to happen on Dec 7th.Now they delayed my operation on the 22 of Dec...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

Product
Apria Customer Care
I didn't like
  • Lack of communication
#1146114
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I HAVE BEEN A CUSTOMER SINCE 2010 AT FIRST I DID'T HAVE A PROBLEM GETTING MY CATHETERS BUT THE LAST 2 YEARS OR SO ICAN'T SEEM TO BE ABLE TO ORDER THEM I AM ALWAYS TOLD THEY ARE ON BACK ORDER WHICH FORCES ME TO USE MY OLD CATHETER ON SEPT 18 2017 I ORDERD 3 CATHETERS...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

Product
Apria Customer Care
#1145727
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Thru many emails and telcons, an Apria rep forwarded my info to the Patient Account Resolutions Team with documentation that proved that my Doctor had retired and was replaced by a PECOS qualified doctor. 2017, and In June the info was determined to be satisfactory,...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

Product
Apria Customer Care
#1143965
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I have been supplied by this company for years.Within the past year, they have put up obstacles to speaking with customers. They "reps" are incredibly ignorant, often do not speak enough English to be understood, and the audio on their end is so faint, they are totally...
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WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advice on how to deal with Apria Healthcare. Good Luck!

1.4
Product
Apria Customer Care
I didn't like
  • Ignorance of telephone reps
  • Reps are uninformed
  • Reps have wasted inordinate amounts of my time
#1143733
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Most companies give you an option of leaving your phone number so they can call you back but not Apria. I don't think they even look at their reviews, I have never seen a company with so many negative reviews I don't know how they are still in business. When I first...
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Anonymous
Theresa Harrell

This is so true. I finally quit using them.

WildWeasel
WildWeasel

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Product
Apria Customer Care
#1142784
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Apria Healthcare is the worst company I’ve ever dealt with due to questionable billing practices, incompetent employees, harassing phone calls and terrible customer service. Writing a complaint on this Board won’t change Apria’s behavior so the best thing to do is deny...
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Anonymous
Idoubtit123

I work for Apria and I can tell you unequivocally, they just don't care. It is the worst company I have ever worked for, hands down.

1.0
Product
Apria Customer Care
I didn't like
  • Bad billing practices and terrible customer service
#1139169
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