Product: Apria Customer Care Clear all filters (124 of 124 reviews match)
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When we talked to an Apria Supv. the next day her answer was you should have called 911. We didn't call 911 because they would have put me on a hospital ventilator and then it would have been days until Apria came out to fix the problem and it is very hard to wean off...
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Apria Customer Care
#1101783
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Unfortunately i was given Apria Healthcare as a choice. I contacted them and with a week had all the required paperwork sent to them, a new prescription, the sleep study, the clinical notes etc. I get a call on September 4th from Apria and they state they need the...
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1.0
Product
Apria Customer Care
I liked
  • Not a thing
I didn't like
  • You name it
  • This company should not be in business
#1101517
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I have spent better than 2 weeks trying to reorder supplies from this company.Their reps are courteous but ignorant. They are like robots reading from Q cards. I was expected to pay them an amount of money without anything to back it up. They want your payment...
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2.0
Product
Apria Customer Care
I liked
  • Reps were nice but unhelpful
I didn't like
  • Very unhappy with apria
#1091331
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Apria Customer Care Review

#990157
Not customer Sevice oriented. Said they would call me back and never did. No follow thru. Rude people.
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Apria Customer Care Review

#971689
1.1
Details
The worst experience I have ever had was with Apria healthcare. They are over excited to sell you their products but are terrible at explaining the fine print. I would never recommend it. I am still being sent around in circles with no resolution to my issue.
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Apria Customer Care Review

#934345
1.0
Details
Continue to be harassed by automated scheduling and local branch when we haven't been a customer in nearly two years. Have called numerous times to no avail. Worst company ever!
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Apria Customer Care Review

#920065
Called for appt for cpap mask fitting and spent 20min on phone and person was really hard to understand. Then you have to wait several hours for a person in the Phillipines to call you back. Could hardly understand a word she was saying. Substandard service.
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So far, it is the least customer friendly company I have ever dealt with.Their first call to me resulted in a lot of questions--personal information--in order to identify me to tell me that they had no information for me yet. Next call from them was a robot call, and I...
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1.0
Product
Apria Customer Care
I didn't like
  • Contacting apria is a nightmare
#1085197
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Make an appointment for the morning.Get a call at 1pm (not morning) that they will be here between 3:15-7:15 pm also not morning. Call to complain and re-schedule. only on hold 15 minutes. "our appointment shows he will be there 12-4". Explain and try to cancel....
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Apria Customer Care
#1084642
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Apx 45 days ago I was told I have sleep apnia My information was sent to apria with a prescription for a C-Pap machine after more than a dozen calls from either me or my doctor and also being told not once, not twice but three times that have everything they need. I...
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Anonymous
Anonymous

I went with another company and got my CPAP in lwss than a week!YOU ARE A VERY POOR COMPANY!!!!!

1.0
Product
Apria Customer Care
I didn't like
  • Not being able to understand rep
  • Poor service
  • Business practices
#1073144
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Before April I purchased from apria parts for my c-pap machine. Part of these are paid by my insurance and a small portion was my responsibility. I initially had given them a credit card and expected that this would be used for the small amount that I was to pay. The...
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Apria Customer Care
#1072952
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We were told that an Apria consultant would be at our home between 9 PM and 10 PM to deliver a nebulizer. We turned out the lights at 10:30 and they never showed up. Getting you on the phone is impossible. I know you're probably overwhelmed by the rise in health care...
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Apria Customer Care
#1061966
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This is the WORST place to deal with.My daughter has Lou Gehrig's ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed...
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Anonymous
Anonymous

Goodness. If you think a few hour delay is the worst thing you've ever seen , you haven't seen much.

1.0
Product
Apria Customer Care
I didn't like
  • Way i have been treated is so poor
#1052984
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I called rhe company for my mom who uses oxygen 24hours a day they gave ne an appt nevr showed up never called to say they were nit coming i made another appt and the same thing happened only this time i called around 9pm and spoke to a supervisor named Luis eho...
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1.4
Product
Apria Customer Care
I didn't like
  • Person claiming to be supervisor
  • All calls took 23 minutes minimum even if not answered
  • No ons able to give you a straight answer
#1027269
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