Product: Apria Cpap Machine Rental Clear all filters (93 of 93 reviews match)
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Apria - Incorrect billing on credit card

1.3
Details
I was billed the exact same amount on my credit card in just 3 days apart for monthly rent. I told Kaiser the other issues I was having with apria and told them how bad the company was to deal with. I'm going to tell them to pick up all the equipment.
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Review
#1654530 Review #1654530 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Yes a con
Reason of review
Problems with payment
Loss
$1
Preferred solution
Full refund

Apria in New Salem, North Dakota - The worst company ever

1.0
Details
Run as far away from this company as you can. The local Apria facility changed my mask but apparently did not let the corporate office know. I was then sent the wrong mask and corporate would not take it back. I refused to pay as it was their mistake. After a dozen letters and many phone calls they have not made the correction. They have collections agencies call but no one will correct the problem.. they just want money.
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Review
#1613513 Review #1613513 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
1.0
Details
My wife has been on CPAP for several years, and yet Allied keeps rejecting the CPAP services and has requested the sleep study information from the clinic. Which they do not send out. A repetitive cycle of claim rejection, request for more information that can not be...
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3 comments
Anonymous
#1724552

Sleep study information must be sent, it has to be... they won't know your wife's pressure level number unless they see the sleep study results. You are barking up the wrong tree.

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Review
#1606755 Review #1606755 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Constant claim rejection
  • Poor customer service
Reason of review
Poor customer service
Loss
$875

Apria in Jackson, Ohio - Did not provide service as contracted

1.0
Details
I received my CPAP machine in April. The respiratory therapist cancelled twice. You cannot talk to a U.S. citizen when you call their number - phone is answered in Asia. Cannot talk to a therapist directly. Asia tried to set up appointments in a city that was a four-hour drive away! They have no idea what they are doing here.
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Review
#1572166 Review #1572166 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Entire way of doing business
Reason of review
Poor customer service
Loss
$78
Preferred solution
Full refund
Tags
  • dishonest

Apria - Double billing

1.1
Details
I have been paying for my cpap and supplies for 2 years. Blue cross informed me my machine was paid for after 10 months. Blue cross denied their charges and they billed me instead. Their rag head billing dept. cant speak english and I have told them they will not get their equipment back until I get a big refund check in my hand.
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Review
#1492988 Review #1492988 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Reason of review
Problems with payment

Apria - Refund for returned equipment

2.0
Details
We returned $183 work of equipment to Apria on February 4. Still waiting for a refund.
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Review
#1483764 Review #1483764 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Not getting my refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$183
Preferred solution
Full refund
1.0
Details
Apria submitted to the insurance company for coverage and payment. It took until 10/18 for Apria to get THEIR paperwork correct and we received an explanation of benefits from insurance. They sent out a bill in December, 2018 and another in January, 2019 with a pay by...
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Review
#1475857 Review #1475857 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Cons
  • Incorrect billing and sending to collections after payment
Reason of review
Problems with payment
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
This company is so dishonest! It took me 4 months to get my cpap. Then in Sept 2018 I changed insurance. Apria took it upon themselves to just start new billing again... on a used machine, like it was brand new. Saturday morning, the 2nd of December 2018, immediately...
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Review
#1464779 Review #1464779 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Pros
  • Real sorry of an excuse for a business
Reason of review
Return, Exchange or Cancellation Policy
Loss
$165
Preferred solution
Full refund
Tags
  • Language Barrier
  • Negligent Customer Service
My wife has used their sleeping unit for several years and last year we canceled the order as she can no longer wear the face mask. They keep shipping her supplies and billing us. Very disreputable company. Do not buy from them. We will hire an Attorney if this...
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1 comment
Anonymous
#1632564

Depending on your region she may be on auto ship , worth a call if you have time . Avoid Monday’s as they are very backed up on calls or call 8 am est they are also open on saturdays . There in an opt in and opt out program for cpap resupply you can also refuse shipment and call for a return tag number to be credited

Review
#1438605 Review #1438605 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental

Contact Apria Customer Service

Mailing Address:
Apria Healthcare
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Reviews

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Apria reviews

Apria in West Brooklyn, Illinois - Billed for services my insurance company says i do not owe.

I paid my ins. deductible and yearly out of pocket expenses for the year. My insurance company sends me E.O.Bs stating that I owe nothing to this provider. Apria keeps sending me bills anyway and threatens to turn me over to a collection agency if I don't pay them. You call Apria and they send you to several different departments. None of them know anything, they just waste your time and transfer you to someone else that knows nothing. After 2 hours you just hang up from frustration not knowing anything more than before you called. If you need c-pap supplies I strongly suggest you run not walk to some other provider. These people will rip you off in the blink of an eye and not care one bit.
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Review
#1437850 Review #1437850 is a subjective opinion of poster.
Service
Apria Cpap Machine Rental
Reason of review
Problems with payment
Preferred solution
Find a reputable c-pap supplier