Not resolved

Apria Healthcare is the worst company I’ve ever dealt with due to questionable billing practices, incompetent employees, harassing phone calls and terrible customer service. Writing a complaint on this Board won’t change Apria’s behavior so the best thing to do is deny them your money by taking the following actions: 1.

Take your business elsewhere by changing your service provider and buying your CPAP supplies such as filters, hoses, mask cushions, etcetera’s at a fraction of the cost on Amazon, eBay and other sites. 2. Spread the word on Twitter and other Social Media sites that can persuade potential customers to avoid Apria and sign up with another medical supply company. 3.

Write a complaint letter to the President of your insurance company requesting that Apria be dropped as a preferred service provider citing your bad experience; the existence of this Board; and the Better Business Board website that gave Apria Healthcare an “F” rating. Be sure to copy your state’s Insurance Commissioner; Consumer Affairs Representative; and Apria’s President. Listed below is the contact information for Washington State residents that have Humana or Premera Blue Cross coverage: Mr. Bruce Broussard – CEO Humana 500 West Main Street Louisville, KY 40202 Premera Blue Cross & Affiliates: Mr.

Steve Suter – CEO & President Regence Group Administrators 220 120th Avenue Bellevue, WA 98005 Mr. Jeffrey Roe – CEO & President Premera Blue Cross 7001 220th Street SW – Building 1 Mountlake Terrace, WA 98043 Mr. Scott Serota – CEO & President Blue Cross Blue Shield 225 North Michigan Avenue Chicago, IL 60601 State of Washington: Mr. Bob Ferguson - Attorney General 1125 Washington Street SE PO Box 40100 Olympia, WA 98504-0100 Mr.

Mike Kreidler Washington State Insurance Commissioner 711 Capitol Way South Olympia, WA 98501 Apria Healthcare Mr.

Dan Starck – President & CEO 26220 Enterprise Court Lake Forrest, CA 92630 Viewers outside of Washington State can use Google to identify their respective Consumer Affairs Representative and Insurance Commissioner. Good Luck!

Product or Service Mentioned: Apria Customer Care.

Reason of review: Problems with payment.

Preferred solution: Take your business elsewhere as Apria won't change the way it does business no matter how many compliants are filed..

Apria Cons: Bad billing practices and terrible customer service.

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Most of Apria's business is Medicare reimbursed. Suggest you contact Medicare about issues especially billing.

I complained about a billing by doctor for visit which never took place.

Medicare investigated and I got a letter of apology from the doctor! Medicare does care about billing errors, fraudulent billing, and product not received, damaged etc.


I work for Apria and I can tell you unequivocally, they just don't care. It is the worst company I have ever worked for, hands down.