Product: Apria Account Clear all filters (53 of 53 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Apria in Concord, Missouri - Billed me before billing the insurance company

1.0
Details
They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the claim and full price of the cpap machine. I’ve called every month since January trying to get the overpayment refunded, it’s now November and I’ve had no such luck but have been told multiple times that it would be in my account within 2 weeks. I don’t know what else to do.
View full review
1 comment
Anonymous
#1772711

NEVER NEVER NEVER give Apria a credit card. They will steal you blind.

Review
#1699585 Review #1699585 is a subjective opinion of poster.
Product
Apria Account
Pros
  • No pros
Cons
  • Illegal tactics to stop customer requests for rightful solution
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Apria Poor Customer Service
  • Apria Atrocious Billing Practices
1.8
Details
I received a prescription for a wheelchair after surgery. I was informed by Apria that this would be delivered and had gone through my insurance. No problem. Great. Upon the wheelchair arriving, not only was I uninformed that this was a rental agreement, but they...
View full review
Review
#1574940 Review #1574940 is a subjective opinion of poster.
Product
Apria Account
Reason of review
Poor customer service
Loss
$254
Preferred solution
Full refund
Tags
  • illegal

Apria in Overland Park, Kansas - Pissed consumer

1.5
Details
I return supplies back in Oct. 2018 and they still keep billing me. I have talk to them and all they say is we will look into it. This is the wost company that I have ever have had the pleasuer to work with. They have no cosumer service and don't even try to call you back.]
View full review
Review
#1423621 Review #1423621 is a subjective opinion of poster.
Product
Apria Account
Cons
  • Unprofessional cust serv
  • Cannot get a straight answer
  • Whole company
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
First billing showed a past due balance which billing office could not explain. Told to just pay it. Requested copies of all invoices and billings (3x) and never provided. Never order anything. Turns out Doctor ordered not me. Still unable to produce original order....
View full review
Review
#1413995 Review #1413995 is a subjective opinion of poster.
Product
Apria Account
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund
Tags
  • Fraudulent Billing
2.5
Details
Wasted 20 minutes on the phone with third world representative who finally figured out that I owed Apria (get ready) 59 CENTS! I had a first-time life experience writing a check for fifty nine cents. 2 weeks later they called again and I asked to be transferred to...
View full review
Review
#1368379 Review #1368379 is a subjective opinion of poster.
Product
Apria Account
Cons
  • Call center - poor service do not use this company
Reason of review
Problems with payment
Loss
$1
Preferred solution
Let the company propose a solution
1.4
Details

Update by user Jan 06, 2018

Update - Spoke with Apria again this morning. I was advised that although they cannot see the more that $300 charge, they see a denial by my moms insurance. I called the insurance and was told that the denial was for a charge that was a duplicate or updated bill, but...

View full review
Review
#1163259 Review #1163259 is a subjective opinion of poster.
Product
Apria Account
Cons
  • Condascending attitude
  • Customer service experience
  • Unable to get what is needed
Reason of review
Problems with payment
Loss
$492
Preferred solution
Full refund
1.1
Details
So far Apria has,opened and charged me for (5) five accounts, which they keep billing me for. Apria,billing me for a bed i dont have. billing me for a wheelchair, and over for pads which i dont have..a d to which was to billed only once legally. I keep calling for a...
View full review
1 comment
WildWeasel
#1400893

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1120095 Review #1120095 is a subjective opinion of poster.
Product
Apria Account
Reason of review
Problems with payment
1.0
Details
My Dr prescribed a travel wheelchair for me and my insurance sent me to Apria. My Dr faxed the script to them on 8/30/17. I was going on a short vacation starting 9/15 and called Apria to make sure I would get it by the 14th. Called every day that week and was told...
View full review
1 comment
WildWeasel
#1400896

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1110150 Review #1110150 is a subjective opinion of poster.
Product
Apria Account
Cons
  • Very bad customer service
Reason of review
Poor customer service
1.3
Details
0 star rating 6/29/2017 This is an email that I just sent to Apria via their 'CONTACT US' option. Apria has no care, concern, or consideration regarding their patients. The only thing that Apria's Corporate offices have any interest in is squeezing every last...
View full review
1 comment
WildWeasel
#1400920

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1067957 Review #1067957 is a subjective opinion of poster.
Product
Apria Account
Pros
  • Local office and the svc provided
Cons
  • Cust svc was ineffective ineffective
  • Policies of upper level mgmt
  • Customer service
Reason of review
Problems with payment
Loss
$50
Preferred solution
Remove my husband's name from Collections and write off the $14.16.
Tags
  • corporate applications
  • corporate social responsibility
  • Billing Error

Contact Apria Customer Service

Mailing Address:
Apria Healthcare
26220 Enterprise Court
Lake Forest, California 92630
United States
Phone:
(800) 277-4288
All Apria Contacts

Apria Reviews

  1. 376 reviews
  2. 87 reviews
  3. 25 reviews
  4. 6 reviews
  5. 9 reviews
Apria reviews
2.8
Details
My insurance pays Apria through a third party payer, if there is a balance the payer bills me directly which is usually under a $100. I paid my third party payer the difference between what they collected from my insurance and what they had to pay Apria. My problem...
View full review
1 comment
WildWeasel
#1400929

Please refer to my November 29th post entitled "Apria Complaints & Recommended Actions" for advise on how to deal with Apria Healthcare. Good Luck!

Review
#1051943 Review #1051943 is a subjective opinion of poster.
Product
Apria Account
Pros
  • Price and ease of ordering
  • Diane who finally made sense of issue
Cons
  • Billing without notification
  • Confusing billing
  • Unknowledgeable sales reps
Reason of review
Problems with payment