Apria
Reviews and Complaints
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Verified Reviewer | Washington, OhioNot on your life
- Incompetence in billing and customer service
Preferred solution: Full refund
Use another company
- Condascending attitude
- Not follow through
- Very poor customer service
Preferred solution: Deliver product or service ordered
Concentrator not putting out air
- No service
Billed me before billing the insurance company
- No pros
- Illegal tactics to stop customer requests for rightful solution
Preferred solution: Full refund
Shady
- Way they do business
- Ignorance of telephone reps
Preferred solution: Hire competent people to Bill insurance company correctly rather than harass customers
Untrained secretaries denying prescriptions
After having a medical mediation team check on the qualifications of this company, it was determined that because of shady health insurance companies like United Health Care, these unqualified secretaries just refuse items because they think they won't be covered.UHC has been deemed immoral and unprofessional by a circuit Judge in Atlanta and hundreds of formal law suits have been filed against them. Apria knows these people stink so they just refuse most orders through UHC.Both these companies need to be held accountable.
Preferred solution: Deliver product or service ordered
Horrible service and does not meet timeline
Taxpayers are at the loss. We didn't select this company, Hospice of the Valley called in the order. RN in the family says they are the worst medical supply company in ARizona.
- Terrible service not on time poor equipment
Terrible Company
- Terrible billing and customer service
Bad service from top to bottom
they gave the wrong form to my husband from the beginning so they can deny the financial hardship request. I couldn't reach a managment person from Apria .
I left mesg 4 times. I have called for months to solve the issue. no management ever gets back to me. spoke to Judith twice, spoke to Melissa twice who was not professional on the phone at all from Financial department.
spoke to Yan from customer serivce. left mesg to so called higher level 3 times. live chat with Jamie who didn't want to be bother at all. I was give multiple phone numbers to call.
i was on the phone for hours , days, months...... I have never experienced bad service like this.Apria Healthcare. I left mesg 3 times to Britney King who is in charge of financia department. it was like sent to the air and no response.
finally , the 4th time,Judith who got instruction from Britney saying she was on lunch and she removed the balance which shouldn't be there first place . I feel like I have been ignored and I don't deserve to speak to the leader. Wow .
I am very upset and angry . How bad service this is from top to bottom .
- Ignorance of telephone reps
- Incorrect billing and sending to collections after payment
- Poor service apparent lack of care
Preferred solution: Let the company propose a solution
Trying to call or email or CONTACT APRUA in any form!!!!!!!!!!!!!
Discrimination against a special needs pt w/ MD's Rx for special equipment
- Cannot seem to get my replacement parts
- You name it
- Incompetent staff
Preferred solution: Full refund
The worst
Try to avoid this company
After Apria read my review on line I received a call from a Apria rep. To discuss my concerns and she informed me that she will address my issues, and don’t worry about anything she will take care of it.
I had informed the rep that I contacted Apria and told them that my CPAP machine was not working properly and I need to have it repaired. At that time I took the machine 40 miles to there offices. I was told that if I left the CPAP at their offices to be repaired.
It would take 3 weeks. I asked if I could get a loaner until my CPAP was fixed? No we do not have a loaner for you. I informed the employee that I did have a serious form of sleep apnea and I need the machine.
response Sorry! I took my defective CPAP home. To move on::I was informed by the rep that I was eligible to receive a new CPAP because my CPAP was 5 years old. Great news, I was told this on May 24, 2019.
As of August 21st 2019 NO CPAP.
Back then I informed her that the Assistant doctor who handled my study was no longer in the pulmonary dept. But she sent the request for the prescription anyway. She did inform me of her lack of progress. I suggested she send the request to the supervisor of the assistant doctor.
The supervisor of the assistant doctor suggested we contact my internist. ( weeks went by) I finally had to asked my internist for their fax number which I sent to her because she was not having any luck.
After that she must of fallen off the face of the earth. After 3 weeks I finally contacted her and she informed me that they got the prescription and my order was being processed. Great right.
This was on August 1st. I called and called again and I was now informed that They needed a second diagnosis to process the order. Every time I called after that I was told the same thing. “They were waiting for a second diagnosis.
“ I finally discovered no one would pick up the phone and call the doctor and request the paperwork. To note : My internist has a fairly efficient staff. But my calls to Apria went on deaf ears. No one wanted to take ownership at Apria and solve this issue.
Finally, I call the Office in Bolingbrook who would handle my order. I spoke to a young lady their and she told me that I still needed a second diagnosis. I asked what the problem was? she finally said she will call the doctors office and get back to me.
Never did. I called 3 days later and was told that someone would get back to me in 48 hours! Crickets. Their team either is very busy or playing cards in the back room.
HR. Managers are you hearing me!!!
- No pros
- Worst customer service ever
Preferred solution: Let the company propose a solution
Waiting months for CPAP supplies
Preferred solution: fix your damn services
Rude customer service
- Unauthorized billing charges to credit card
- Rude unhelpful customer service
- Poor rude customer service
Preferred solution: My bank acct. should not of had money taken from it.
The worst company ever
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Apria sucks .Billed medicare 240 dollars for a nebulizer that I could have bought outright on Ebay for 43 dollars including shipping . Then the bills started coming .
One for 37 dollars and then one for 21 dollars . Asked what this was for and they said for supplies but I never got any supplies . Called and talked to someone that could hardly speak English . Then my doctors office called and said Apria would pick up the machine I never used .
I said I was calling medicare because they were paid for the machine .My doctors office was rude and said I shouldn't have taken the machine and they didn't care if medicare paid for it. UPMC doctors are in cahoots with this thieving company . If your doctors try and get you to use these crooks don't do it . I didn't know at the time these two worked together .
I'm changing doctors from UPMC . Don't want to have a doctor and crooked company working together defrauding patients .
Stay away from this company . Someone from a foreign country that can barely speak English will call with new bills for things you did not get .
Welcome to Apria...good luck!
Hallo. we have a Problem and the Problem is with your service , now my wife has a C- Pac Machine and an oxygen .
she stated she does not have her down for machines not to mention, how RUDE SHE WAS I will. and they leave me no Choice to Consult with Attorneys
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