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Spent 90 minutes on the phone, had to dial in 7 different times to 4 different numbers then told that the doctor had to send in the order to change from the imogen concentrator to the portable tanks. 3 of the service reps could not or did not speak clear english and could not even spell my name back to me after I spelled it to them slowly . I was hung up on twice and told I had a bad connection twice. I have been on the waiver program for 5...
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1.0
#1013307
They do not service the unit that I had from them. Could not get them to send a technician to service the unit in over 2 years. They also started billing me for bills that were over a year old. I was not able to resolve any of the issues with them so I told them to come get the unit and get it out of my house. It is so sad that Kaiser will not use any company but this one to service their patients. I know this will not make any difference but at...
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1.3
#1011256
.Three am in the morning I was wakened by cpap going off to a red beep. Tried to unplug and plug in ,turn off nothing. So I stayed up and called 8 am and told them the problem. Said they would have respiratory therapist called which was 1 30 pm. We went over the problem and she said I needed a new one and one would be delivered. At 3:00pm I checked on it again and they told me it would be delivered from 2:45 to 6:45.I called at 7pm and they...
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Anonymous

Anonymous I have been dealing with Apria since January 26,2017 and have nothing but misinformation from each and everyone I have talked with. Seems someone needs to look into all the p...

1.0
I liked
  • Dissatisfied
I didn't like
  • Misinformation given multipul times by several different people
#1008437

Short Review for February 07, 2017

#1004169
1.5
They will not lift a figure to help you. They should not be in business. Terrible customer service.
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Apria Customer Care Review

#990157
Not customer Sevice oriented. Said they would call me back and never did. No follow thru. Rude people.
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Apria Delivery Service Review

#985994
1.0
Apria was supposed to deliver a C-pap machine for my husband on Tuesday. It is now late Thursday and he still has no oxygen and not even a time for delivery! Phone calls result in sitting on hold and no answers. What is going on with this company??
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Apria Customer Care Review

#971689
1.1
The worst experience I have ever had was with Apria healthcare. They are over excited to sell you their products but are terrible at explaining the fine print. I would never recommend it. I am still being sent around in circles with no resolution to my issue.
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Apria has the worst billing department in the world. When I originally enrolled I was told by customer service rep that I could not get my supplies until I gave the a credit card info in order to bill my insurance copayment. I gave them this info, and the immediately billed my card $36.62. They sent my supplies and sent a claim to my insurance. They submitted the claim with incorrect info 6 times before the claim was actually paid. In the...
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#1008005
Apria has the worst billing department in the world. I was 1st set up with the local Sparks Nv branch for my C-Pap machine. The people were nice, but i became intagled in a year long billing nightmare were your payments don't get posted for 90 days. Who does business like that. I thought i had it all sorted out after numerous visits and copys of payments. It was so bad i found another source for supplies. That was in 2012, we are currently...
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#1006820
I have been diagnosed with sleep apnea confirmed 12/9/15 via home testing. I was advised to contact your company which I did by fax to 888 492 0010 January 7, 2016. I sent a prescription generated by Hans Schwinn, MD, 5 pages of sleep study results and their interpretation. I awaited contact from Aprea which did not occur until October, 2016 at which time I was instructed to provide evidence of a "face-to-face" visit. I was examined 10/12/16 and...
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1.0
I didn't like
  • Correspondence and telephone contacts were ignored
#1006518
This company is the Worst! We were told that the wheel chair and bedside camode would be delivered the same day he was released from the hospital. Apria healthcare would contact us before the delivery. We arrived home at 12:30 pm. No phone call. By 4:45 pm I got nervous and called them. I was told it would be here around 7:00pm. Again 8:30pm., I called again. They said it wasnt going to be delivered till the next day now! My son had major back...
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#1006130
I have been trying to resolve an issue with Apria for four years. I have two insurance carriers and the problem started when I received an invoice because they had only submitted the claim to one of my carriers instead of claims to both. Long story short, since then, I have a file over an inch thick just of collection notices. Rather than add (an incorrect) balance they submit each charge to the same collection agency.There are dozens of...
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My father is on oxygen and gets it delivered and at any given time 1 or the 2 large liquid nitrogen tanks are broken and no one comes to fix it and the concentrator breaks and they give him another one which breaks again (of course) and then they finally give him a new one which is working now but they said the other one was a "rebuilt" machine! I mean why give people used machines that continually break!? Its not like it is something that they...
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Anonymous

Anonymous What the bleep are you talking about?.....liquid nitrogen!!! As far as concentrators, they are serviced and checked and disinfected regularly. Most of the times when they fail...

1.3
#1003486
I got supplys for cpap machine with apria healthcare,gave them my Molina number..got what I needed in feb...then in may..then in aug.,then again in nov.there where times I needed them sooner but was told Molina wouldn't give me till the date ..so I waited...now comes the end of jan. and they send me a bill for over $1600 saying Molina says I'm out of network so I have to pay...don't you think you should of told me back in feb. and no way you...
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1.0
#1000191