My doctor ordered me a Cpap the order was sent to to Apria on 10/3 it is now 10/20 and I am still waiting have called twice now they say it should be here by 6 PM this delay is bad for my health if I hadn’t been calling them I still would not be getting it they have...Read more
I am a patient who needs respiratory support from Apria-the only company that works with my insurance. Their website is worthless, they send the wrong supplies and they never deliver when they say they will. You ask for Customer Service and you just get another person...Read more
I ORDERED A CPAP MACHINE, THEN I GOT SICK WITH BRONCHITIS AND COULDNT USE IT. I WAS ON 2 MONTHS OF MEDS AND FINALLY IT WAS CLEARED UP. THE ORDERS FOR SUPPLIES WERE STOPPED. I HAVE BEEN OUT OF SUPPLIES FOR 2 MONTHS AND THEY WONT FIX THE WORDING IN MY ACCOUNT. I CALL...Read more
Apria - Idiots in billing dept.
Resolved a billing issue they said paid but still getting bills and phone calls to pay the bill. After i explain they say oh yes see correction. Dont they read before calling. Every week same call.
Apria - Enteral order was a nightmare
No ownership of my order. Multiple people called me. Seemed like the right hand didn't know what the left was doing. I cancelled my order and asked my doctor for another provider. This is nutrition for my child. I'm not going to trust that to a bunch of incompetent idiots.
Apria - Time window doesn't really exist
Im scheduled for compressor check. Phone says 1130am to 330pm. Window has changed 6 Times. Now its as late as 745pm. Thats over 8 hrs! Happens Every 6 months!! Get the same balongy excuse EVERY TIME
Apria - Bad
Don't go with this company. Not enough locations nation wide. Drove 5 hours out of our way to return two oxygen bottles Do anything but don't rent from Apria
My Dr prescribed a travel wheelchair for me and my insurance sent me to Apria. My Dr faxed the script to them on 8/30/17. I was going on a short vacation starting 9/15 and called Apria to make sure I would get it by the 14th. Called every day that week and was told...Read more
I didn't like
- Very bad customer service
I received a BIPAP machine from Apria in June 2016. This machine was requested by my doctor after a sleep study was conducted. Medicare paid the rental fee through September, 2016. Medicare states they were not billed for October and November 2016. In February 2017 I...Read more
Well one night I had a ventilator failure on both ventilators my regular vent and my spare vent. We tried to call a therapist for help and were left on hold for 1 hr and 45 minutes. Meanwhile my nurse was bagging me all this time which isn't easy. We called the tech...Read more
A month ago my CPAP stopped working so I called my insurance company for a reference on where to order a replacement. Unfortunately i was given Apria Healthcare as a choice. I contacted them and with a week had all the required paperwork sent to them, a new...Read more
- Not a thing
I didn't like
- You name it
- This company should not be in business
Apria is dishonest and unethical. Like so many other customers, we were over-billed. We were told the equipment would be $34/month, and we have been charged several hundred dollars the past few months, with the 9/1/17 bill being $399! We signed up for auto debit with...Read more
Since Monday morning, after my APAP machine blew up Sunday night, I have been in contact with Apria dozens of times (total of 90 calls at this point including Apria, CareCentrix who is even worse than Apria, and Florida Blue). Even though I have an email from Apria...Read more
I didn't like
- Never calls back
- Condascending attitude
- Lies and broken commitments
I was called on Saturday to pay for a Nebulizer which my physician ordered, I called back as I was not there and first person did not know anything but said the Machine was $118 transferred to billing they had nothing said the machine was $288 and transferred to...Read more
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