I received a BIPAP machine from Apria in June 2016. This machine was requested by my doctor after a sleep study was conducted. Medicare paid the rental fee through September, 2016. Medicare states they were not billed for October and November 2016. In February 2017 I...Read more
Well one night I had a ventilator failure on both ventilators my regular vent and my spare vent. We tried to call a therapist for help and were left on hold for 1 hr and 45 minutes. Meanwhile my nurse was bagging me all this time which isn't easy. We called the tech...Read more
A month ago my CPAP stopped working so I called my insurance company for a reference on where to order a replacement. Unfortunately i was given Apria Healthcare as a choice. I contacted them and with a week had all the required paperwork sent to them, a new...Read more
- Not a thing
I didn't like
- You name it
- This company should not be in business
Apria - Bad
Don't go with this company. Not enough locations nation wide. Drove 5 hours out of our way to return two oxygen bottles Do anything but don't rent from Apria
Apria - Oxygen Concentrator Maintenance
An appointment was scheduled rwo weejs ago by Apia to gave my oxygen concetrator, I waited all day today and no one showed up or called. When I Called to inquire about the appointnent, I was told it was never scheduled. Now, I am waitibg on the phone for 22 minutes already. APRIA SUCKS, THE WORSE CUSTOMER SERUCE IN THE WORLD!
Apria - Can't sleep
Two Months without a mask (that broke in half)for my CPAP machine all because someone didn't sign the original prescription. For two years I've been enjoying good sleep till recently. If using a CPAP machine helps in preventing "DEATH" while someone is sleeping, why make it almost impossible to get accessories to keep the machine running well. Shame on you APRIA.
Apria - Paid $185 bill on June 12.
One month later company says it still hasnt received payment even though credit card statement shows it was paid on June 12th. They also said that i hadnt met my deductible but my insurance company said i had. Apria said they had submitted claims but insurance company says they haven't received any.
Apria is dishonest and unethical. Like so many other customers, we were over-billed. We were told the equipment would be $34/month, and we have been charged several hundred dollars the past few months, with the 9/1/17 bill being $399! We signed up for auto debit with...Read more
Since Monday morning, after my APAP machine blew up Sunday night, I have been in contact with Apria dozens of times (total of 90 calls at this point including Apria, CareCentrix who is even worse than Apria, and Florida Blue). Even though I have an email from Apria...Read more
I didn't like
- Lies and broken commitments
- No extension so you cant ever call the same person back
- Never calls back
I was called on Saturday to pay for a Nebulizer which my physician ordered, I called back as I was not there and first person did not know anything but said the Machine was $118 transferred to billing they had nothing said the machine was $288 and transferred to...Read more
As I am typing this I still am on hold with Apria and have been for 2 hours. This is the most despicable company I have ever done business with. I am on oxygen and my tanks do not fill up. I cannot go to work this morning for I need my tanks. (Still holding on for...Read more
This company has a total disconnect between the billing and ordering via their website and their telephone billing and ordering process. If you pay online via the website or order thru the website this information seems to go into cyber-space and is lost in La-La Land....Read more
I have spent better than 2 weeks trying to reorder supplies from this company. Their reps are courteous but ignorant. They are like robots reading from Q cards. I was expected to pay them an amount of money without anything to back it up. They want your payment...Read more
- Reps were nice but unhelpful
I didn't like
- Very unhappy with apria
Melissa helping me to get a big tank today 8/20/17, she's fast and friendly accommodate my order to refill oxygen for my daughters need but no one come by . The deliver truck never follow what I have to do , it's already 9:41pm never saw any shadow comes to my door...Read more
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