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Apx 45 days ago I was told I have sleep apnia My information was sent to apria with a prescription for a C-Pap machine after more than a dozen calls from either me or my doctor and also being told not once, not twice but three times that have everything they need. I...
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1.0
I didn't like
  • Not being able to understand rep
  • Way i have been treated is so poor
  • Business practices
#1073144
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Before April I purchased from apria parts for my c-pap machine. Part of these are paid by my insurance and a small portion was my responsibility. I initially had given them a credit card and expected that this would be used for the small amount that I was to pay. The...
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#1072952
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Their customer services skill are in kindergarten. I called them today because I had not received an item that is vital for my cpap mask. The lady on the phone was arguing with me that I had received the item in question. I am contacting my PCP and requesting a new...
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Anonymous
Anonymous

The other problem is ALL the health insurance companies. They have "exclusive " contracts with APRIA since they under bid all the competitors. Since they "low balled " the pri...

1.0
I didn't like
  • Lack of urgency and
#1072872
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Apria - Paid $185 bill on June 12.

Apria
#1073606
2.1
One month later company says it still hasnt received payment even though credit card statement shows it was paid on June 12th. They also said that i hadnt met my deductible but my insurance company said i had. Apria said they had submitted claims but insurance company says they haven't received any.
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Apria - They sucks

Apria
#1067295
Mailed final paypayment for rental of CPAP machine. They claim that they have know record of it. They keep bills via email with due date of rental of CPAP machine. Let them keep sending them I refused to give them a penny more of money even if you could cut it half.
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Apria - No supplies 30 plus days

Apria
#1062145
1.0
Have been promised over and over supplies are being shipped. They never are. This is something that is covered by my insurance at 100%. No excuse, no calls just bullsh** answers and pass the buck. Hours of wasted time on calls and then they hang up on you. Really professional. Stay away from this company if you need supplies. You won't get them.
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Apria - Passing the buck

Apria
#1048016
1.0
Transfered 6 times ,disconnected once ,on the phone for 1hr 15min to be told something different from the original conversation about availability of supplies. Guess I,ll miss my nephews graduation and dinner. Still no answer on defective tank.
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Apria - The Worst most frustrating Experience
Terrible customer service and billing I have made no less than 20 calls trying to resolve my billing issues with zero satisfaction. I have been on hold for hours only to get disconnected and no call back from the f....n company. I can not understand how they remain in...
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1.0
I didn't like
  • Money grubbing practices
  • Way they do business
  • Unprofessional cust serv
#1072388
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i need oxgen at all times apria accepts my insurance for other supplies but will not for a portable oxgen the portable tanks will only give me 2hours since i need 6 liters , a portable consentrator would provide me with it , also its be plugged and to and outlet and...
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1.2
#1071521
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6/30/2017 APRIA Healthcare uses offshore Customer service teams in the Philippines and in India. These teams are not trained properly and don't understand how to correct problems when Apria Healthcare makes mistakes. They act like robots. Their customer service...
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1.0
I liked
  • Drivers polite and knowledgable
  • Frustration
  • Frustraion
#1068091
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1.0 star rating 6/29/2017 This is an email that I just sent to Apria via their 'CONTACT US' option. Apria has no care, concern, or consideration regarding their patients. The only thing that Apria's Corporate offices have any interest in is squeezing every last...
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1.3
I liked
  • Local office and the svc provided
I didn't like
  • Customer service
  • Policies of upper level mgmt
  • Cust svc was ineffective ineffective
#1067957
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First noticed small charges to credit card that were covered by insurance--inquiry to Apria they said did not have proper paperwork--took 2-3 months to fix with them. Had to get the charges reversed by CC company and block them from future charges---now they have...
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Anonymous
Anonymous

You are right on the $$. Apria is very cold-blooded and thoughtless. They do not 'assist' but rather 'insist' that you pay amounts that you do not owe!!!!

#1065180
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1. I was charged erroneously $125. Made multiple calls to company headquarters. Called Medicare and was told all Apria charges had been paid. Apria put the $125.00 on my bank card and forced me to pay. $125.00 was stolen from me by Apria. 2. Used supplies provided with...
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1.0
#1064929
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We were told that an Apria consultant would be at our home between 9 PM and 10 PM to deliver a nebulizer. We turned out the lights at 10:30 and they never showed up. Getting you on the phone is impossible. I know you're probably overwhelmed by the rise in health care...
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#1061966
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