Apria Complaints and Reviews
I can't stand people who *** and complain and place blame on those of us who take these calls all day long. For once if patients listen. We have a process to follow and just because your doctor says they sent an order in or fax or called in doesn't make it automatically valid. 9 out of 10 times we don't ever get the required docs. Something is always missing . The dr send diff and patients think they're entitled to treat customer service like...Read more
#1015350 by anonymous
I was insured by Humana last year and Apria is their CPAP supplier. They are the worst company to deal with! You aren't allowed to speak with a real human, only an automated system. I was so fed up with them, their inflated prices and shoddy products that I ordered my supplies and paid full price with another provider rather than have to deal with them. I haven't been insured by Humana for over 90 days, but they keep calling even though I have...Read more
#1015227 by anonymous
I have been trying to resolve a billing issue for 2 1/2 hours. They say they want to assist but I was on hold for over 1/2 hour and when I finally spoke to someone she cut me off so I had to start all over. The second time I was on hold for another hour. They have terrible customer service!!!@! I have 2 bills that do not agree with what my insurance company says I should have been billed. I want an itemized statement so I can go back to my...Read more
#1014838 by anonymous
Short Review for February 07, 2017, pc_service
by anonymous #1004169
They will not lift a figure to help you. They should not be in business. Terrible customer service.
Apria Customer Care Review
by anonymous #990157
Not customer Sevice oriented. Said they would call me back and never did. No follow thru. Rude people.
Apria Delivery Service Review
by anonymous #985994
Apria was supposed to deliver a C-pap machine for my husband on Tuesday. It is now late Thursday and he still has no oxygen and not even a time for delivery! Phone calls result in sitting on hold and no answers. What is going on with this company??
Apria Customer Care Review
by anonymous #971689
The worst experience I have ever had was with Apria healthcare. They are over excited to sell you their products but are terrible at explaining the fine print. I would never recommend it. I am still being sent around in circles with no resolution to my issue.
Spent 90 minutes on the phone, had to dial in 7 different times to 4 different numbers then told that the doctor had to send in the order to change from the imogen concentrator to the portable tanks. 3 of the service reps could not or did not speak clear english and could not even spell my name back to me after I spelled it to them slowly . I was hung up on twice and told I had a bad connection twice. I have been on the waiver program for 5...Read more
#1013307 by anonymous
They do not service the unit that I had from them. Could not get them to send a technician to service the unit in over 2 years. They also started billing me for bills that were over a year old. I was not able to resolve any of the issues with them so I told them to come get the unit and get it out of my house. It is so sad that Kaiser will not use any company but this one to service their patients. I know this will not make any difference but at...Read more
.Three am in the morning I was wakened by cpap going off to a red beep. Tried to unplug and plug in ,turn off nothing. So I stayed up and called 8 am and told them the problem. Said they would have respiratory therapist called which was 1 30 pm. We went over the problem and she said I needed a new one and one would be delivered. At 3:00pm I checked on it again and they told me it would be delivered from 2:45 to 6:45.I called at 7pm and they...Read more
Apria has the worst billing department in the world. When I originally enrolled I was told by customer service rep that I could not get my supplies until I gave the a credit card info in order to bill my insurance copayment. I gave them this info, and the immediately billed my card $36.62. They sent my supplies and sent a claim to my insurance. They submitted the claim with incorrect info 6 times before the claim was actually paid. In the...Read more
Apria has the worst billing department in the world. I was 1st set up with the local Sparks Nv branch for my C-Pap machine. The people were nice, but i became intagled in a year long billing nightmare were your payments don't get posted for 90 days. Who does business like that. I thought i had it all sorted out after numerous visits and copys of payments. It was so bad i found another source for supplies. That was in 2012, we are currently...Read more
#1006820 by anonymous
I have been diagnosed with sleep apnea confirmed 12/9/15 via home testing. I was advised to contact your company which I did by fax to 888 492 0010 January 7, 2016. I sent a prescription generated by Hans Schwinn, MD, 5 pages of sleep study results and their interpretation. I awaited contact from Aprea which did not occur until October, 2016 at which time I was instructed to provide evidence of a "face-to-face" visit. I was examined 10/12/16 and...Read more
I didn't like
- Correspondence and telephone contacts were ignored
#1006518 by anonymous
This company is the Worst! We were told that the wheel chair and bedside camode would be delivered the same day he was released from the hospital. Apria healthcare would contact us before the delivery. We arrived home at 12:30 pm. No phone call. By 4:45 pm I got nervous and called them. I was told it would be here around 7:00pm. Again 8:30pm., I called again. They said it wasnt going to be delivered till the next day now! My son had major back...Read more
#1006130 by anonymous