Apria - Extremely terrible customer service, extremely long phone hold times

120 of 316 Apria Reviews

My new CPAP headgear fell apart after 2 months (poor quality construction and incomplete plastic welds)

I tried to call to find how to return it to let manufactuer know about defect, get a replacement, and stop automatic refill of same part.

I had to wait on hold about 30 minutes each time, and get transferred multiple times, then the system hung up on me.

When I finally was able to talk to correct person, they told me that they can't return it, that I need to research who the manufactuer was and how to tell them about defect.

Also I need to pay for replacement parts myself since over 30 days (apparantly they can contact manufactuer to order, but they are too lazy to contact manufactuer about defects.

Also, they took 4 months to even get the original CPAP order processsed to begin with.

I'm looking for some other CPAP supplier, Apria used to be good last 5 years, but NOW is horrible to deal with, and wastes my time.

They even get the billing wrong on every 6 month order and have to fix it.

1073205c review #484015
0 5 Helpful?
Had the same issue0 Comments3 Report
Had an experience with Apria?  Submit review about this company
120 of 316 Apria Reviews
Michael D

May 30, 2014 Albuquerque, New Mexico

Wow I thought I was the only one! This has been the worst experience of my life with a trail Apria, HME, and Presbyterian Sleep Center! Why go on, but I can't believe they can treat people like this and get away with it!

0 0 Reply

Apr 24, 2014

Please join us in our class action lawsuit at lawmomma@outlook.com.

0 0 Reply

Apr 23, 2014 Chandler, Arizona

Sorry about this posting being anonymous, I tried to sign up and use a user name, but java on my pc must be messed up, so had to post this as anonymous.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You were reading a complaint about Apria.
Filing a new complaint about