Apria - Extremely terrible customer service, extremely long phone hold times
My new CPAP headgear fell apart after 2 months (poor quality construction and incomplete plastic welds)
I tried to call to find how to return it to let manufactuer know about defect, get a replacement, and stop automatic refill of same part.
I had to wait on hold about 30 minutes each time, and get transferred multiple times, then the system hung up on me.
When I finally was able to talk to correct person, they told me that they can't return it, that I need to research who the manufactuer was and how to tell them about defect.
Also I need to pay for replacement parts myself since over 30 days (apparantly they can contact manufactuer to order, but they are too lazy to contact manufactuer about defects.
Also, they took 4 months to even get the original CPAP order processsed to begin with.
I'm looking for some other CPAP supplier, Apria used to be good last 5 years, but NOW is horrible to deal with, and wastes my time.
They even get the billing wrong on every 6 month order and have to fix it.
More Review Details
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I bought my Magic Massage Ultra from the Enovative Technologies LLC booth in a Dallas trade show for $400 ( Can be found on Living Social for $20 ***..."
- "I am a woman that got 1200 grafts in the front area of the crown. Approximately 3 inches in diameter. I was losing hair according to the surgeon because of..."
- "While getting ready for work, i had the instyler heating up. All of a sudden a loud bang and a flash, and thank god it tripped the circuit and..."
- "3 days after installing the heater the element failed. It had a internal short right where the tubing was bent from the manufacturer. The heater shorted and almost burned..."
- "Direct TV will not let you go before taking the last shot. I was a loyal customer for at least seven years and decided to go a different route...."
- "Bought the black princess shoes as I have worn them for decades. My last pair, which was the old style all leather lasted over 10 years! Well, the replacement princess..."
- "I have been on Roca Labs Gastric Bypass Alternative formula for just 3 months and I have lost 13inches in my stomach, 17 inches on chest, 9 inches from my..."
- "I buy from gearbest,more times....its best site for electronics,tablets,phone,quadcopters and more! Support its very good!Shipping is free and quickly! Warehouse its very ok,for the customers from europe! And the price its very cheap!..."
- "After many weeks of debate....i finally got an address to return the *** they sold me: "Dear customer,the shipping fee depends on the distance between your address and our company.If you..."