Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
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  • Jul 10
  • Health Insurance
  • Orlando, Florida
  • Corporate Policy
  • 24

I got a check in the mail, a refund for over payment, addressed to my wife who died 10/5/12. Apria was informed within a month. The check was for $25 and change. I could have just forged her name and been done with it but that seemed wrong. Also, it's fraud. So, I took the high road. I called the local number in the phone book. The lady was responsive but unable to help and passed me on to the... Read more

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  • Jul 10
  • Health and Beauty
  • Venice, Florida
  • Billing Problems
  • 20

I have tried for 1 1/2 hours to reach BILLING to set my record straight, as my bill is paid in full, yet I get monthly bills telling me I have an outstanding balance. I had reached someone in Jackson TN. who corrected my billing on 6/5/14. Now I can't reach her or anyone else except that *** recording telling me that my time is important & my patience is appreciated & that assistance is... Read more

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  • Jul 08
  • Hospitals, Clinics and Medical Centers, Doctors
  • Oxnard, California
  • Property Damage Repair
  • 24

I was transferred FOUR TIMES when calling the Oxnard, CA number. One was for an out of town office. When I finally reached someone who was responsible for orders, and authority to process them, I was told that a person in Arizona would have to give an authorization. Yet, I have a legal, clearly labeled prescription. My doctor, who specializes in sleep apnea, does not recommend working with... Read more

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  • Jul 08
  • Health Insurance
  • Jacksonville, Florida
  • Humidifier
  • 26

Apria is hand's down, the WORST COMPANY ever!! In November, 2013, I ordered a new humidifier for my CPAP machine. It took 12 calls just to make this happen. Then I receive the humidifier and... it's for a completely different macine. Oh, and I received it IN MAY, 2014! I have been calling SINCE MAY, 2014 and STILL do not have the correct humidifier. It has almost been a full year now. I am... Read more

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  • Jul 08
  • Health and Beauty
  • Lebanon, Pennsylvania
  • Cpap Machine
  • 26

We picked up our machine 5/20/14 and was told the only charges were 31.00 and then later was charged $270.00 and I was not notified about this. My husband is on workmans comp at the time and still is and we cannot depend on our check coming in time but Apria does not realize that 270. is not a drop in the bucket for someone in a very small town in Pennsylvania. These people just think just... Read more

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  • Jul 04
  • Shopping
  • Bipap Purchase
  • 27

My complaint is yet another similar experience that many others here have had. I was jacked around by Apria long ago and when it was time to replace my malfunctioning and out-of-date BiPAP machine I had hoped that they had changed. Was not to be. They told me it would be a 10 month rental at which time it would convert to a purchase. I started getting bills beyond the 10 months and found that... Read more

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  • Jul 02
  • Health Insurance
  • Baton Rouge, Louisiana
  • Healtcare Services
  • 23

what does it take to get an order without excuses for a timely manner this has happened to me over and over again I am going to run out of my order by sat and I going to have to go to a medical store because of your unprofessional way of doing orders. tired of your delays. if you don't changed your policy to your patients I will have to change I do not know how it will cost me I am putting down... Read more

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  • Jun 30
  • Health and Beauty
  • Wappingers Falls, New York
  • Other Product
  • 27

Find another company to deal with. I was told that my insurance was paying for cpap machine, just bring x amount to pay the balance. 1 month later and I find out that it's a rental with recurring monthly charges. Not once, on the phone or in person for pick up did they ever mention a rental in fact I was told it was being bought. After calling their billing department I found out I made a huge... Read more

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  • Jun 27
  • Health and Beauty
  • Silverdale, Washington
  • Bad Medical Supplier
  • 26

Several of the reasons why I dropped Apria: 1. Apria quoted around $250 to send out my malfunctioning c-pap machine for repair. I found another local medical equipment supplier who returned it to the manufacturer for repair at no charge to me. 2. Apria was going to charge $45 a month to loan me a c-pap machine while mine was being repaired. The other company loaned me one at no charge. 3. Twice... Read more

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  • Jun 26
  • Health Insurance
  • El Segundo, California
  • Health Care Experience
  • 2
  • 29

My prescription for a replacement CPAP machine was sent to April on April 21, 2014. I have spent hours (yes, literally hours) on the phone with Apria, my insurance company and my doctor's office. Both my doctor's office and insurance company have also been on the phone, sometimes in conference calls, with Apria. I have spoken with about a dozen different people at Apria, including a manager... Read more

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