Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
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  • Oct 08
  • Health Insurance
  • Coverage Area
  • 1
  • 1
  • 55

called apria to deliver oxygen supplies to where my family was visiting mother in law, the town of Blythe. sorry we don't deliver there, just take the equipment with you. Friday morn i could not fill my oxygen tanks. i spent all day on and off the phone. i said i would drive to the Indio office, apria said don't drive we'll get equipment to you, you're too sick to drive. at 03:00 they called and... Read more

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  • Oct 08
  • Health Insurance
  • Kent, Washington
  • Health Insurance Billing
  • 3
  • 3
  • 68

I received a CPAP machine in February on recommendation from my Dr., I did a follow-up, and all requirements as required. Now after 8 months, Medicare is denying my claim, because Apria didn't "code correctly", or give a valid reason from my Dr. that I need a CPAP. I've called Apria 'customer service, billing dept, and their Apria/Medicare insurance dept many times. Mostly on "hold" from 10 to 45... Read more

Was this review helpful? 4 1
  • From mobile
  • Apria
  • Oct 06
  • by anonymous
  • #542938

The worst when it comes to customer service. I thought it was just my local branch but I see we all share in there sorryness. I can't get a return call about my CPAP machine not working, called on 10-3-14 at 9am and no response. Add comment

     

  • Oct 03
  • Health Insurance
  • Parts Waiting
  • 2
  • 2
  • 40

Waiting for parts for 3+ weeks. Tried calling 5 times this week to check onorder and all I get is hold. Each time I call itit's same thing. I NEED MY SUPPLIES PLEASE. Read more

Was this review helpful? 1 0

     

  • Oct 01
  • Health Insurance
  • Insurance Coverage
  • 63

Applied for additional assistant to purchase a Medicare covered Bipap. I spent weeks filling out all the paper work. I was approved. I called 3 times and Apria Rep. said, "you were approved but I'll call you back in a half hour, I just don't know why the bipap wasn't sent out." This went on for over a month. Now they want a credit card number and additional information. I told them to cancel my... Read more

Was this review helpful? 3 1

     

  • Sep 30
  • Health Insurance
  • Payment
  • 2
  • 2
  • 56

I sent a check for a payment of 68.80 to Apria they cashed it , then say that I didn't make the payment, then they sent it to a collection service; What the heck is that. I'm so pissed of what is happening I should never deal with Apria. Thanks U.S. Benefits ; I hope this gets resolved soon I may have to notify the Better Business Bureau. Every time I try to talk to customer service they can not... Read more

Was this review helpful? 5 1

     

  • Sep 28
  • Health Insurance
  • Overbilling
  • 45

I ordered 1 ea., mask, tube, tank, filter and hose for my cpap. they sent me 5 masks instead of 1 and billed my account for 5. Their cust. service was not understanding. I found a new company to do business with, but their auto caller is still calling me every couple of days, early in a.m., and late at night, 7 days a week. Twice I have called them and asked not to be called anymore. It... Read more

Was this review helpful? 2 0

     

  • Sep 27
  • Health Insurance
  • Unauthorized Order
  • 70

We could not have been clearer with Apria: they were fired. We raised complaint to the FTC, the BBB, and the Joint Commission— which by the way had zero interest in the way Apria tried to extort us for additional money while refusing to replace a broken CPAP. Patient safety indeed. We tried to get Aetna to drop them, and found much better service through Roberts Home Medical... Read more

Was this review helpful? 1 0

     

  • Sep 26
  • Health Insurance
  • Unacceptable Customer Service
  • 88

My husband has been with Apria health care aprix.18 years. He was diagnosed with cardomyopathy and emhysemia at that time. He was sick enough to be referred for heart/lung transplant. After listening to all pros and cons we decided against. Apria has been our oxygen/concentrator supplier all these years and we have been pleased with our service until recently. The phone order system seems... Read more

Was this review helpful? 2 0

     

  • Sep 24
  • Health Insurance
  • Olathe, Kansas
  • Insurance Payment
  • 112

Names Eric. Double insured. Had sleep studies and surgery. Finally outfitted with APAP rental from Apria. Billing insurance $850 or so. After 1 year, ins decided to purchase machine from Apria for $850 lol. Thought that was it. Nope. Received collection threat march 2014. Asked Apria for documentation. Could not decipher what i received. April 1, 2014, threw in towel. Paid Britney with... Read more

Was this review helpful? 1 0
 
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