• From mobile
  • Apria
  • Jan 06
  • by anonymous
  • #579270

Apria didn't file timely appeal to Medicare and now say we are responsible for their error. Add comment

  • Jan 06
  • Health Insurance
  • Bellmore, New York
  • Rollator
  • 39
  • REVIEW RATING 4/5

worst customer service. got a rollator for my mom. It broke within the year. not only have i had to deal with the worst customer service I have ever had! I can't believe they choose to do nothing! I knew this would happen when we had such difficulty when first buying the products (through insurance). if you have a choice thru insurance then use a different company! if you're buying without... Read more

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  • Jan 06
  • Health Insurance
  • Martinsville, Indiana
  • Ventilator Equipment
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

Apria healthcare has repetitively put my daughter in health endangering situations by not providing adequate supplies to maintain her 24hr ventilation needs. I have had to continue to hound them for things as simple as suction catherters to ventilatior circuits. Appx. 2yrs ago, Apria stop taking on any new vent patients and since went to private pay clients. Medicaid patients are now clearly... Read more

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  • Dec 31, 2014
  • Health and Beauty
  • Westfield, Massachusetts
  • Medical Device
  • 45
  • REVIEW RATING 3/5

This has to be the worst company that I've ever dealt with. I've waited weeks for the delivery of a medical device and the only thing they can offer is excuses. Over a two day period I spent over three hours on hold waiting for someone to answer. That in itself gives you a very good idea of their service. I found that they not only didn't move on my order. They just didn't care. I would not... Read more

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  • Dec 22, 2014
  • Health Insurance
  • Portage, Indiana
  • Oxygen Concentrator
  • 74
  • REVIEW RATING 4/5

My concentrator quit at about 10am one day. I called Apria and informed them of that fact. They said a driver would exchange it later that day. I could no longer fill portable bottles. Much to my surprise, the driver called and said I would have to wait till the next day! These people want money, but don't want to provide safe and adequate care. I changed to Lincare within a week and have had no... Read more

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  • Dec 18, 2014
  • Health Insurance
  • Escondido, California
  • Cpap Machine
  • 60
  • REVIEW RATING 4/5

read the letter prior to mine. my experience has been the same. our therapists have even called you! The on call nurse has called you...and i have lost count of the times i called you and the amount of time i was on hold. last week a supervisor promised she would call back. This is a serious issue. This could result in a loss of life. My husband, Michael Johnson, needs oxygen to leave the... Read more

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  • Dec 16, 2014
  • Health Insurance
  • Granger, Indiana
  • Cpap Machine
  • 94
  • REVIEW RATING 4/5

I can honestly say, forget trying to get through to anyone, and if you do, they are very disorganized! I was given a c-pap machine with the nasal pillows for the breathing apparatus, I informed the lady who instructed me on how to use it, that I wore the half mask which just covers the nose at the sleep lab, she told me that since she already opened it, for me to try it, and if I didn't like it,... Read more

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  • Dec 16, 2014
  • Hospitals, Clinics and Medical Centers, Doctors
  • Seattle, Washington
  • Cpap Machine
  • 87
  • REVIEW RATING 5/5
Video
1 of 7

Below is a letter I sent to Apria on 10/21/14. They replied in November and said only that I am "having challenges" because they changed the CPAP ordering process. The letter included "I apologize for the incomplete that you received from the branch." "Incomplete" what? response, service? They don't even proofread their correspondence. I e-mailed The Blackstone Group, which owns Apria, today... Read more

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  • From mobile
  • Apria
  • Dec 14, 2014
  • by anonymous
  • #569710

Apria some how got my mothers bank account and took money for my bill! 365 dollars.she has never done buisness with apria. Add comment

  • Dec 11, 2014
  • Health Insurance
  • Los Ranchos De Albuquerque, New Mexico
  • Cpap Machine
  • 89
  • REVIEW RATING 4/5

My husband was prescribed a C-Pap in August and we went directly from Dr.'s office yo the closest Apria and expected to go home with a unit. We were told the paperwork had to be reviewed and go through their procedures before he found get his unit. We left frustrated. After several calls ( taking forever to get through yo a human being) it was a month later before he CA's called to come in for... Read more

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