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  • Customers like
    • Drivers polite and knowledgable 10
    • Individual reps were polite 8
    • Driver 7
  • Customers don't like
    • Customer service 42
    • Way they do business 33
    • Terrible customer service 25

Apria is the absolute worst and they should be banned from anything related to healthcare! They continuously charge my account and take money from me without notice. When I call them on it, they say it's because I have a card on file. I ask for my card to be taken off file and they "can't do that". Here is the kicker, two years ago, I was renting an oxygen machine and no longer needed it. So I told them, they came and got it and still billed me for it for three months. I called about it and was told they have resolved the issue and I... Read more

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Apria Customer Service told my husband that they would come to the house to service his oxygen concentrator on March 16 (no time given). They didn't show up or call. He called them the next day. No explanation and no apology were offered. The next available appointment time was for a month later, April 13. This time, he was told the service technician would be here between 9:00 and 1:00. No show, and no phone call. He just called Apria again to find out what was happening. "The service technician will be there tomorrow. Is there anything else... Read more

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My mom stayed with me after she was released from Rehap and her medical equipment was delivered to my home address. Mom is better so she moved back to her apartment. I tried to to update address where the equipment is. I missed a call and it went to voice mail, so I called the 888 492-7742 call back number, after answering a bunch of questions, I was transferred to a Humana representative, and she said she could not hear me and told me to call back. That is ok, we got the equipment if you need the address where the equipment is now YOU... Read more

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A person called our doctors office and left message that was barely understandable. we did get phone number and called back to a person who was calling from India and had no clue what he needed. Had to ask him numerous times for the information he was trying to obtain. After the conversation I called Apria to file complaint and was on hold too long to remain on the line. We will not recommend this company. If patient must use them, so be it. this is why Americans are losing jobs, they are being out sourced to persons not adequately trained to... Read more

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I could go through years of craziness with this company, but this last run-in is the worst yet. As a Truck Driver i have to provide a report from my bipap to the DOT every 2 years. So, I take my memory card into Apria to get the report created. Apparently the memory card malfunctioned. (Apria has never replaced it). So I have NO information for my DOT physical. I can now loose my healthcard and career. (You can't make the next part up) So i look at the Service Rep , and explain to her that because of this "issue" with my memory card, i will... Read more

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Apria Healthcare has to be the absolutely worse oxygen supplier on the planet. It is always a fight with their call center to get delivery when I need it. Their representatives are dogmatic and rude. Their delivery schedules are arbitrary and abusive. Their attitude is, "if you don't like it, too bad." I will never call them again. I am trying to get enough people who have been abused by Apria to file a class action lawsuit for failure to fulfill their contractual obligations under Medicare. The only languange they will understand is... Read more

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Cant get right equipment they are rude went into my bank acc. Took over 200 .i will be homeless becuz i cant pay my bills called medicare have tenn care but still took my check i am crippled gey hung up on when i call doctor told me i would die without the cpap .i hope you all are happy .i hope each and everone of you Fod will put you in my place l wouldnt send my dog to this place if i die i hope this will be so the world can see what kind of people and company this is Read more

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I am a widow i had my coao over a year .i have trouble getting supplies always wrong one .i went in a one time vist gave both inc cards they asked for a cc r debit card i couldnt get the med equipment till i did even my doctor said i would die if i didnt have it i couldnt get the right nothing .i live on 739 a month they went into my account pulled 2 drafts over half of my check i cant pay my bills they dont care i talked to medicare got to go through all paper work before i can get a refund as of the 16th of this month i will be... Read more

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Never have i called Apria with anything less than a 25-30 min. wait time! I cant believe that they are still in bussiness! My doctoer has sent over a few orders for my aor to be deliverd more often but they have yet to do so. I had a question abput my overnoght oxemetry and after 25 min. hold time, u was told that they were unable to get anyone to answer the phone from a differnt branch. What? No one in there company even answers for another employee. I was then told that someone would get back to me as soon a a work order was put in. Really?... Read more

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I would NEVER use this company again and would NEVER recommend them to anyone as a place for durable medical equipment of any kind! I agree with the person that said that this company is a nightmare! I have been lied to by representatives in the main office as well as the branch! The people at the branch continually fit my in masks that were way to big for my face. My doctor’s office was appalled at what a poor job they did fitting my. I have also had issues with the main office who told me that prior to getting my unit and multiple times... Read more

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