Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
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  • Jul 30
  • Health Insurance
  • Medical Supplies
  • 77

(800) 260-8808 Go the bathroom before calling, you'll be on hold for awhile. Have your problem summarized in your head and let 'em have it. It seems that their protocol is to then have a local branch manager call you back. That is one way to speak to someone local instead of some random person on the other side of the country. Also, when you are in a transaction with someone from Apria who is... Read more

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  • Jul 30
  • Health Insurance
  • Wrong Order Delivery
  • 1
  • 41

When we receive a package from Apria, it's become a joke - "I wonder what we've been sent this time!?!?". The order is rarely correct. The ordering process is cumbersome because the staff do not seem to have access to my son's regular recurring orders. They can't get the regular orders right so we certainly don't hold our breath when we order something out of the ordinary. My suggestions: If... Read more

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  • Jul 29
  • Health Insurance
  • Fairmont, Minnesota
  • Machine Refund
  • 28

Gave us a expensive machine for there convenience charged 3x the correct amount.Months later doctor made the dummy down to the correct one.They automatically withdrawn more money out.which left our bank account overdraft. The should gave us a refund from the first machine! 3 weeks later they sent us a check back and that was wrong! Recharging us for all new supplies, They clearly just switched... Read more

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  • Jul 27
  • Health Insurance
  • Mirage Liberty Mask
  • 49

After reading the complaints on record It looks like everyone has it covered. There is nothing I can add but to say I agree. Lousy company, trust me they will stay in business very long. You insurance company will have to drop them. I bet they are looking for a new supplier now. My doctor sent a new script for a Mirage Liberty Mask after he seen my nose rash and the last appointment. Docs... Read more

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  • Jul 25
  • Health Insurance
  • Oakland, California
  • Empty Oxegen
  • 47

I've waited over 37 minutes for Apria to answer my call. This has happened several times lately. I was away and was unable to return the call to have my oxygen delivered this week and I will run out of oxygen on Monday, 7/28/14. I think my scheduled delivery is for Thursday 7/31/14 and I can't wait that long. I need 16 of the large tanks and a dozen of the smaller tanks by Monday. I've now waited... Read more

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  • Jul 24
  • Health Insurance
  • Health Insurance Billing
  • 1
  • 33

we got a bill for $236 due on the 25th of July which we sent out the week before it was due within two day we started getting call over and over buy people with broken English the we owed $293 well my wife when online and it show that we paid the right amount this was all before the bill was even due on a week after but 5 days before the bill due.please find another company to get you supplies... Read more

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  • Jul 21
  • Health Insurance
  • Fife, Washington
  • Bad Customer Service
  • 2
  • 55

After being transferred 4 times I spent a total time of over an hour trying to get a simple question answered. After a 20 min wait on hold, I finally got a human. I asked why I wasnt credited for a returned supply. they passed me around 3 times, but each time, I was dumped back into their terminal hold system. I finally got someone that seemed like they would help me. She called me back and... Read more

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  • Jul 21
  • Health Insurance
  • Stockton, California
  • Slow Insurance Service
  • 38

i've had problems with this company for years and have no one to blame but myself for not dropping them before this, but rest assured i will find someone else for my cpap supplies if i have to drive 60 miles to get them. it's been hard enough to get them to find me in their computer systems (several minutes each and EVERY time, acting like they've never heard of me despite 13 years...), let... Read more

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  • Jul 18
  • Health and Beauty
  • Humidifier
  • 3
  • 50

I HAVE BEEN TRYING FOR ONE MONTH TO EITHER GET IT REPLACED OR RPAIRED. I LIVE IN TUCSON AND THERE ARE TWO APRIA OFFICES HERE BUT WHEN I CALL I GET SOMEONE IN ANOTHER STATE AFTER BEING ON HOLD FOR USUALLY 30 OR 40 MINUTES. MY CPAP WAS PRESCRIBED BY MY DOCTOR AND COVERED BY MEDICARE AND PRIVATE INSURANCE. I WAS TOLD BY ONE PERSON AT APRIA TO JUST GET A HUMIDIFIER AND PUT IT IN THE BEDROOM. THIS IS... Read more

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  • Jul 17
  • Health and Beauty
  • Baton Rouge, Louisiana
  • Replacement Cpap Unit
  • 40

This is not my first problem with Apria and it seems that each succeeding one is worse than those that preceded it. I received a replacement CPAP in January and subsequently met all the usage requirements that Medicare requires. In July, I received a letter from Apria stating that a problem exists with information supplied on a form that I was not responsible for sending and that I had to... Read more

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