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  • Customers like
    • Individual reps were polite 7
    • Equipment and supplies 5
    • Fresh lies told by representatives 5
  • Customers don't like
    • Customer service 28
    • Terrible customer service 23
    • Way they do business 23
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  • Apria
  • Jan 31
  • #781293

I need new cpap head gear now and am mentally set to expect it in a year or so, that's how slow APRIA has been with my orders in the past, I truly believe the structure and service of a company comes from the top who delegate and that is a reflection of personality in that position. Add comment

Whenever I have to call April I dread the experience. The personnel that answers the phone have no enthusiasm, cannot be understood often, don't ask questions or go over information so they know how to help you, frequently don't return calls when they promise they will. I have recently had supplies sent but when they arrived, the nose pillows were the wrong size, they used the original size I... Read more

Was this review helpful? 2 0

My 82 yr. old mom depends on her oxygen from Apria, they NEVER show up for equipment service.. Never return promised calls, but, Apria's inflated, mistake ridden bills are like clock-work... That's where the only professionals at Apria work, in their creative billing depts..... Medicare is certainly aware of the incompetence of Apria and has admitted to many, many complaints and the daily... Read more

Was this review helpful? 1 0

Apria is terrible, they are rude and disrespectful to clients. The supervisor told my 85 year old Dad with COPD that not having small oxygen tanks was NOT an emergency! He need the portables to leave his apartment for meals. They put you on hold forever when you call, then only deliver on specific days and won't make an exception ! They don't deliver when their scheduled to. We have made... Read more

Was this review helpful? 2 0

The automated scheduling is set for every two weeks after a long struggle to get it more often than every 4 weeks, as I would always run out and have to spend hours and hours on the phone to set up a delivery. For the last two bi-weekly delivery dates, they have an automated confirmation and call back and state with a recorded call that the Oxygen is on the truck and will be delivered between... Read more

Was this review helpful? 1 0

Dec 22 15 turned in script from Dr for seated rolling walker with diagnosis codes and DME codes and insurance card. Insurance had told me I was 100% covered as I met my out of pocket for the year. Was told someone would call in few days. No call, on Dec 30 I called Apria was told I would get a call setting delivery.Nothing, called them Jan 15 was told they needed insurance info. Asked what and... Read more

Was this review helpful? 1 0

A complaint with your doctors office, healthcare insurance and the state Insurance Commissioner. Why? My husband was prescribed a CPAP machine in November 2015. Our insurance at the time was AETNA. A rep from Apria called my husband on November 5th 2015 advising the co-pay, advised my ins company already paid for the machine, and that a CC was required to be "on file". He was told our company... Read more

Was this review helpful? 2 0

Apria - Company Has No Clue What There Doing-WORST CUST. SERVICE !!!!
1 of 2

Apria over the last several months one problem after another insurance, parts, incompetent people, RUDE. CAN NEVER REGISTER A COMPLAINT THEY ARE SQUELCHED. I RECEIVED USED THATS RIGHT USED PARTS IN AN ENVELOPE NOT SUFFICIENT TO SHIP WITH . ALSO POSTAGE DUE TO ME. INSUFFICIENT P0STAGE AND KNOWONE CARES. STAY AWAY !!!!! AVOID YOURSELF A LOT OF HEADACHES AND NIGHTMARES THIS IS JUST ONE OF MANY IVE... Read more

Was this review helpful? 2 1

Never, ever, allow anyone you care about get saddled with Apria as a medical equipment provider. Their customer service is terrible, their equipment support is equally terrible. Their telephone support reps do everything they can to pad your order out and increase its total by insisting you need all kinds of accessories and equipment you don't need, and they'll keep pressuring you to purchase... Read more

Was this review helpful? 1 0

The robo-call indicates that someone will be to your home on a certain day and to press 1 of that is OK and press 2 if it is not OK. Thing is, they do not indicate the address. I am fortunate to have two homes, 1500 miles apart and I am a "snow bird". The robo-call does not indicate which address the tech will be going to, and asks me to give a yea or nay on the visit. Can't the geniuses use a... Read more

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