• From mobile
  • Apria
  • Feb 16
  • by anonymous
  • #596209

I can't say enough terrible things about this awful company Apria Healthcare. The rudeness and Idiocy is unprecedented. I am actually going to get my supplies from a different company and pay more for them just so don't have to be hassled by these fools. Add comment

Have tried for 2 weeks to get help and they still haven't responded. Add comment

  • Feb 12
  • Health and Beauty
  • Euless, Texas
  • Oxygen Tanks
  • 45
  • REVIEW RATING 4/5

My mother was recently put on oxygen. I called to get more tanks delivered,and after climbing the menu tree, was put on hold for 15 minutes. The rep said that was unusual - the normal wait time is 30 minutes, she said. She told me there is only one call center, which handles the whole country. Avoid calling on a Monday, she said, since that's their busiest day. Plus, deliveries to my ZIP code are... Read more

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  • Feb 11
  • Health Insurance
  • Tracy, California
  • Respironics Cpap Equipment
  • 40
  • REVIEW RATING 4/5

Once I got through the menu options and put on hold (35 minutes), the person came on the line and immediately hung up. Called back - 25 more minutes hold time. Trying to get CPAP equipment sent to me. 3 different times, they had to verify my shipping address. A week and a half later, I received a box that seemed to be empty (it contained the nosepiece only...). That was on Thursday. After... Read more

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  • Feb 11
  • Health and Beauty
  • Birmingham, Alabama
  • Cpap Machine
  • 36
  • REVIEW RATING 4/5

I ordered supplies for a CPAP machine for my wife, handcarried the prescription from the doctor, and her healthcare info to the branch office 15 miles from home. We never received the supplies after four weeks. So, I called the customer service number and found that the supplies had never been shipped. The service rep said that she would put a rush on the order and I got the supplies within a... Read more

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  • Jan 23
  • Products
  • Albuquerque, New Mexico
  • Hose
  • 2
  • 2
  • 82
  • REVIEW RATING 4/5

Ordered hose for my CPAP, in December. Apria made the money draw immediately, (next day). Still waiting one month later. Called To find out status of shipping. Told by clerk, Will get it mailed immediately but still waiting. Also, Apria keeps their customers on hold for a very long time (My case over 20 min Discourages customers from calling). Parts that Medicare allows me to replace,... Read more

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  • Jan 21
  • Health Insurance
  • Oxygen Concentrator
  • 58
  • REVIEW RATING 4/5

Got Apria's letter for an equipment check. Apria's phone system kept me on hold listening to loud hip-hop for over an hour, then dropped the call. The next day I called Apria back and waited 45 minutes for a lazy-voiced Southerner to transfer the call to the Service Dept. You guessed it -- another 30 minute wait. Apria's rep made an appointment and I waited all day for someone to show up--not!... Read more

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  • Jan 21
  • Health Insurance
  • Muskego, Wisconsin
  • Oxygen Concentrator
  • 74
  • REVIEW RATING 4/5

I RECEIVED A LETTER DATED,1/15/2015, TO CALL AND MAKE AN APPOINTMENT FOR MY HUSBANDS OXYGEN CONCENTRATOR. AFTER THREE CALLS, TOTALING 2 HRS ON HOLD, I FINALLY CALLED THE NUMBER TO TAKE A PAYMENT. SHOCK!! WITHIN 2 MINUTES I WAS TALKING TO A PERSON WHO PROCEEDED TO AUTOMATICALLY GIVE ME MY ACCOUNT INFORMATION WHICH, WAS TOTALLY UP TO DATE, WITHOUT LISTENING TO WHAT I WAS SAYING. WHEN I STARTED... Read more

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  • Jan 20
  • Health Insurance
  • Marietta, Georgia
  • Medical Supplies
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

Waiting in the hospital for two days, because my newborn can't get discharged until Apria brings needed medical supplies. Called customer care and was hung up on twice. Currently on hold while typing this on my phone to give an idea of hold times. Ridiculous. Read more

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  • From mobile
  • Apria
  • Jan 20
  • by anonymous
  • #584414

I paid my bill but i keep getting calls sometimes i get 5 in one day my name is Marjorie Maloney account # 0702ATV341 I PAID 68.14 on 1/5/15 Add comment

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