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  • Customers like
    • Individual reps were polite5
    • Equipment and supplies3
    • Fresh lies told by representatives3
  • Customers don't like
    • Way they do business20
    • Terrible customer service20
    • Customer service17

  • Jun 17
  • Health Insurance
  • South Bend, Indiana
  • Billing Department
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

I have received 4 calls from OHIO in the last 2 days. The last call left a message on my answering machine telling me my account was seriously overdue. I called the phone number they left to call back. A very arrogant and rude lady answered my call and hung up on me while I was looking for the account number off my statement that she asked for. I called back, someone picked up the phone and hung... Read more

Was this review helpful? 1 0

  • Jun 17
  • Health Insurance
  • Edmonds, Washington
  • Billing Department
  • 29
  • REVIEW RATING 4/5

First visit they coded my visit wrong and said I was in a car accident resulting in time and trouble on insurance end and I had to respond to a lawyer costing me approx. 2 hours to get it all straitened out. 2nd visit after I paid billright away when I received it. They kept hounding me for pmt they already had and threatened me with collection. When I called to straighten out they made me wait... Read more

Was this review helpful? 1 0

  • Jun 16
  • Health Insurance
  • Champaign, Illinois
  • Cpap Machine
  • 47
  • REVIEW RATING 4/5

This company frustrates me every time I'm forced to deal with them. Mainly addressing their suspicious equipment pricing, insurance claims, and billing. Anyone experiencing a problem that does not get resolved should file a BBB complaint for their corporate headquarters. http://www.bbb.org/sdoc - I've listed their corporate HQ address below as you'll be required to specify this information in... Read more

Was this review helpful? 1 0

  • Jun 15
  • Health Insurance
  • Elk Grove Village, Illinois
  • Medical Supplies
  • 49
  • REVIEW RATING 5/5

After several calls to Apria, trying to order supplies and update my insurance information, I thought I was successful. However a month went by and I never received my supplies, I called them again. They had no record of my new insurance info, but then told me my insurance company denied my claim. So now needed a charge account number in order to ship my supplies. I reluctantly gave them this... Read more

Was this review helpful? 3 0

  • Jun 15
  • Health and Beauty
  • Avon, Indiana
  • Cpap Mask Replacement
  • 42
  • REVIEW RATING 3/5

The strap on my mask broke, and to get it replaced took several weeks because the customer service people could not get their information straight as to what precisely i was required to do. Turns out that they had to contact my insurance and doctor first, but never informed my that the data card in the CPAP had to be sent to some address in Kansas to determine if I was "compliant". The whole... Read more

Was this review helpful? 1 0

  • Jun 10
  • Health and Beauty
  • Plant City, Florida
  • Cpap Mask
  • 51
  • REVIEW RATING 5/5

Bedside the Federal Government; I have never been so frustrated with an organization like Apria. For weeks upon weeks I have had nothing but the run around with contrived answers and excuses. None of my questions could be answered until the order was complete. During the plethora of calls I found out the unit was to be picked up at a location 1hr + from me. I requested twice that it be sent to... Read more

Was this review helpful? 4 0

  • Jun 10
  • Health and Beauty
  • Cpap Machine
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

Apria is horrible and not taking care of my fathers prescribed order. "Michelle" today told me that an Apria respitory therapist has more say about my fathers health and what he needs than a Mayo Clinic Dr. From Rochester, MN. Game on Apria, ball is in your court. Maybe I should use social media to get your attention? Over two weeks your service reps have been wasting our time and raising our... Read more

Was this review helpful? 2 0

  • Jun 10
  • Health and Beauty
  • Mount Laurel, New Jersey
  • Cpap Machine
  • 49
  • REVIEW RATING 4/5

My father is using the "vpap" breathing machine prescribed by a MAyo Clinic Dr in Rochester, Minnesota. Three weeks ago my father received an updated prescription for a new breathing machine "Cpap" due to a study done at the Mayo stating that heart failure patients have a higher mortality rate using the "vpap" and it is imperative that he gets the new machine immediately. There could be... Read more

Was this review helpful? 1 0

  • Jun 10
  • Health and Beauty
  • Cpap Mask
  • 31
  • REVIEW RATING 4/5

2 months to process order. No info. when calling or "Run Around". No calls returned. Unauthorized billing. Double billed - Checks in the mail! Lond hold times. Thick CS reps that confuse Hang Up with Hold. No 1 on 1 lesson; POS DVD provided instead. No follow up info. Equip. was at a location 1.5 hrs away. Ignored twice to have it picked up at another location 17mins from me. Considering they... Read more

Was this review helpful? 1 0
  • From mobile
  • Apria
  • Jun 08
  • by anonymous
  • #647342

4 months, 23 phone calls, hours left on hold and still can't get parts for my sleep machine. Never talked with a company with such useless people in customer service!!!!! Add comment

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