• Nov 10
  • Health Insurance
  • Eureka, California
  • Cpap Machine
  • 1
  • 1
  • 142
  • REVIEW RATING 5/5

I have both Medicare and Medicare supplement insurence. When I got my cpap machine from Apria, I had to give them my debit card number. The cpap and humidifier,mask, tubing, etc was on two bills. When Medicare paid their portion, Apria deducted the balance due from my bank account, even though they had billed my supplement insurance. I received notice of claims paid from my secondary... Read more

Was this review helpful? 3 0

  • Nov 07
  • Health Insurance
  • 73
  • REVIEW RATING 4/5

I called the number.....spoke with someone who insisted that I verify at least patient name, address, phone, Dr, DOB, reason for call before transferring me. Next rep asked the same questions.....then transferred me. Next rep asked the same questions.....even when I repeated that ALL I was doing was RETURNING a therapist's phone call.....Transferred again. This time I would give NO... Read more

Was this review helpful? 2 0

  • Nov 06
  • Health Insurance
  • Seattle, Washington
  • Cpap Machine
  • 52
  • REVIEW RATING 4/5

CPAP failed, apria phone support couldn't help, tranferred me repeatedly, never called back as promised. They are absolutely helpless. Ended up going to branch office, same useless service. Demoralized employees, no documentation or communication, endless confusion leading to numerous round trips. Got "slightly used" CPAP as loaner finally. Followup call from local center had no history, had... Read more

Was this review helpful? 2 1

  • Oct 30
  • Health Insurance
  • 103
  • REVIEW RATING 5/5

Have been a customer for 5 yrs.everything was fine at the local branch.then they turned it all over to call center.takes 45 min to an hour for call to be answered.If you talk to 10 people you get 10 different answers.Nobody will tell you the truth.They don't know what they are doing.Taking things away from the localbranch was the wrong thing to do.Would not refer anyone to APRIA.Going to start... Read more

Was this review helpful? 2 1

  • Oct 30
  • Health Insurance
  • Health Insurance
  • 1
  • 1
  • 100
  • REVIEW RATING 4/5

I received bills for my 20% that was due. I paid my 20% always on time. The only bills that I received were for the 20%, I receive a call from INDIA!!!!! telling me that I have a $206 balance that is due and how would I like to pay for that. I asked why I had not received a bill for that amount only for 20%. INDIA told me they did not know. must not be on the cue card. I was told I had to... Read more

Was this review helpful? 2 0

Resolved

  • Oct 30
  • Health Insurance
  • Jacksonville, Florida
  • Cpap Machine
  • 124
  • REVIEW RATING 5/5

My wife left hospital three days ago at 2 pm. Apria was to get us the new Trilogy Ventilator and portable toilet and wheel chair. Less than ½ after leaving the hospital their technician is calling to set up a time for the ventilator. I also mentioned the potty chair and wheel chair. He said that equipment would be on the next truck. He arrives then wants a credit card number to secure the... Read more

Was this review helpful? 3 0

  • Oct 30
  • Health Insurance
  • Richmond, Virginia
  • Cpap Supplies
  • 1
  • 1
  • 99
  • REVIEW RATING 4/5

Placed order for C-pap supplies. Was told that it would take 2-5 business days for delivery. Called by day 7 to follow up and was told they require customer portion payment before mailing supplies. Well that was not told to me during ordering process. Then was told they tried to call me. If they did, they didn't leave message. Just left me hanging. Then called Dr.'s office to explain what... Read more

Was this review helpful? 2 0

  • Oct 27
  • Health Insurance
  • Sleep Apnea Machine
  • 104
  • REVIEW RATING 4/5

I am a Kaiser Permanente member in California, a Medicare member, and a KP "Senior Advantage" member. I sleep study confirmed the need for a new sleep apnea machine to replace a very old unit which was not correctly adjusted as to flow, limits, ramping, etc. Here's the sequence of events: 1. In mid-September, Kaiser prescribed a new ResMed with humidifier and a new kind of mask. 2. Soon... Read more

Was this review helpful? 0 0

  • Oct 26
  • Health Insurance
  • Constructed Mask
  • 65
  • REVIEW RATING 4/5

My Husband & I just bought my Husband a NEW c-pap machine and mask. We don't have any complains about the machine but the mask is terrible. Mike, (My Husband) told you from the get go that he did not like the new mask and that it leaked air. The traps over the head are to big and can not be adjusted down enough. Mike was told from the start that you didn't have any more of the older masks,... Read more

Was this review helpful? 0 0
  • From mobile
  • Apria
  • Oct 23
  • by anonymous
  • #549666

I have been calling for a week about my CPAP machine and have not received any of the call backs I have been promised!! And have sat on hold approx 10 times from 21 to over 45 minutes for help with my issue. No help and some pretty rude customer service representatives !! Add comment

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