1.3
  • Individual reps were polite3 votes
  • Equipment and supplies2 votes
  • Fresh lies told by representatives1 votes
  • Way they do business17 votes
  • Terrible customer service15 votes
  • Customer service13 votes
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  • Apr 03
  • Health Insurance
  • Arlington, Texas
  • Billing Department
  • 2
  • 2
  • 43
  • REVIEW RATING 4/5

Since Sept. 2014 Apria has billed me 2 times every month and when you call they say they can't see the billing on their system. I had to go so far as getting the fraud division of my bank to put a stop on any more automatic payment made to Apria, Apria would not stop payments on there own after numerous requests by me. Their people are either *** or are not trained to handle the problems they... Read more

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  • Apr 02
  • Health and Beauty
  • Rockmart, Georgia
  • Rental Agreement
  • 25
  • REVIEW RATING 4/5

Apria Healthcare charged my credit card random amounts without submitting to Insurance and without sending me a bill! They don't seem to understand the basic practice: submit to insurance, adjust bill accordingly, then send bill to me for payment. Their rental agreement is nothing more than Fraud in a contract. Shame on me for falling for this scam. I have had to cancel my credit card in order... Read more

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  • From mobile
  • Apria
  • Apr 02
  • by anonymous
  • #616875

On 3/31/15 I called and scheduled an appointment for delivery of portable oxygen for 4/2/15.When I called to check the status of the delivery, I was told it was rescheduled for 4/3/15( without any regards for my life even though I told the representative that I was running out of portable oxygen and had several doctors appointments) Add comment

  • Apr 01
  • Health and Beauty
  • Medical Supplies
  • 27
  • REVIEW RATING 4/5

If you have a job, forget about having a convenient time to get fitted. They do not take into consideration that people work for a living and can,t just take time off. Rude on the phone and every time I have been to the office people are just sitting around. Wish I had a job like that. How about you get into the times and actually do what you are paid to do. Help people improve their lives and... Read more

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  • Apr 01
  • Health Insurance
  • Los Angeles, California
  • Third Party Insurance
  • 17
  • REVIEW RATING 4/5

Apria started my billing all over in the new year. They took a very long time to respond and provide documents to my new insurance 3rd party. I would continually get calls from representatives in India who stated that they would "send message" for the paperwork to be sent to my insurance company. They sent my account to collection after I made multiple request to contact my insurance. Every time... Read more

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  • Mar 31
  • Health Insurance
  • West Sacramento, California
  • Cpap Supplies
  • 30
  • REVIEW RATING 4/5

FIRST OFF I WOULD CALL AND ORDER CPAP SUPPLIES MULTIPLE TIMES AND THEY WOULD NEVER COME,FINALLY WHEN I DO GET MY ORDER IT WAS NOT WHAT I ORDERED,THE FINAL STRAW WAS WHEN I GOT A BILL IN THE MAIL WITH JUST A TOTAL NOTHING ABOUT WHAT IM BEING CHARGED FOR OR ANYTHING,SO I GET ON LINE TO SEE WHAT IM BEING CHARGED FOR BECAUSE I HAVENT TRIED TO ORDER ANYTHING FOR MONTHS,WELL THE ONLINE BILL DOESNT SHOW... Read more

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  • Mar 30
  • Health Insurance
  • Champaign, Illinois
  • Cpap Machine
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

Apria's appeal to Medicare was denied because they did not submit all the information required. They next submit the claim to my secondary health insurance. In the meantime, they have 180 days to submit the correct information the Medicare. I would have thought they have dealt with Medicare enough to know what to submit. I may end up having to pay over $700 because they are too lazy to do... Read more

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  • From mobile
  • Apria
  • Mar 30
  • by anonymous
  • #615331

I do not think I should have to wait 50 minutes to talk to the billing dept. Add comment

  • From mobile
  • Apria
  • Mar 29
  • by anonymous
  • #615085

Apria heathcare hsd faild to send me supplies for my cpamachine 1`month has gone by now Add comment

  • Mar 26
  • Health Insurance
  • Lynnwood, Washington
  • Charge
  • 31
  • REVIEW RATING 3/5

I was into a field office [they are great but don't be allured] CCR'S are awful. They billed me 2 times for the same shipment. Every time I called, they assured me they fixed it. They got paid 2x by insurance. Insurance reversed their pmt. Now they are coming after me. 1 CSR Said "now that you told me the same story 3 times, I can help you " but she didn't. Run & don't look back. ... Read more

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