Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
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  • Aug 22
  • Health Insurance
  • Bipap Hose
  • 1
  • 1
  • 34

Called Apria to replace Bipap hose as it is at least 10 years old and has bacteria, had to follow taped instructions could not get to where I could take to a person. They finally called me back said they would contact lung doctor for order and call Medicare. I waited a week and never received the hose, so I called them and had to wait 30 mins. and transferred to 3 persons and found out nothing... Read more

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  • Aug 21
  • Health Insurance
  • Denver, Colorado
  • Unprofessional Company Services
  • 35

This company has been nothing but trouble for my family. I am so utterly disappointed and will never use them again in any aspect of my or my families lives. They didn't have our products timely as promised they didn't have clean supplies. We had to wait 3 days for the wheelchair that was to be delivered and wasn't so I had to pick up. They billed me incorrectly and then after bill paid... Read more

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  • Aug 19
  • Shipping
  • Santa Barbara, California
  • Late Delivery
  • 44

I ordered supplies on a Tuesday and also a pick up of equipment. The equipment was picked up on Friday. I asked about my supplies and was told they just did pick ups not deliveries. On Monday I called customer service and asked where my order was. I was told the order was processed and should be arriving anytime. Today (Tuesday) I called again because I'm out of dressing sponges. I was told the... Read more

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  • Aug 18
  • Health Insurance
  • Sleep Mask
  • 1
  • 1
  • 44

I was on hold today for over 35 minutes, last time it was 45 minutes. Once you get thru to them, no matter what the circumstance you hear..." I'll notate the account" Customer Service....no such thing with this company. Oh, by the way there was no apology for being on hold forever. Every time I've contacted them it's the same thing. The have no interest in their customers situation...just " I'll... Read more

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  • Aug 13
  • Health Insurance
  • Edgewater, Florida
  • Unauthorized Account Charges
  • 117

Hubby met his out of pocket deductible in April. When he came home from nursing home,'aporia delivered oxygen and other equipment. The form the deliver person asks you to sign is honestly nine feet long printed on old style printers with the holes on side of paper and connected together. As my husband was so ill, I believed the delivery guy that I was simply accepting delivery of equipment. There... Read more

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  • From mobile
  • Apria
  • Aug 08
  • by anonymous
  • #519627

Incompetent, falsifying information, to get payment for something that was never delivered, refusing to bill with 4 insurances, involved, misleading information for what the charges are for, and refusing to pick up their equipment even when the doctors office stated I would not use them, however my cap oxygen and nebulizer has been given to another company. Add comment

     

  • Aug 06
  • Health Insurance
  • Unused Products Billing
  • 51

Octogenarian recovering from severe pneumonia, a battle almost lost, entered second rehab facility on 3/17/13 and left 4/16/13. I was billed 4/17/13 for 98.30, encompassing two months of usage. I sent a check for 65.00 on 5/7/13 along with a letter delineating the following: 3/16 Wqlker 14.79 pd 3/16 O2 Portable Gas System 4.20 pd not used 3/16 Commode 16.91 -pd not used 3/16 - O2... Read more

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  • Aug 06
  • Health Insurance
  • Denver, Colorado
  • Wheelchair Repair
  • 53

I have been using a wheelchair for several years, and had an old one that I got from Apria years ago. When I finally got Medicare in Feb of 2013, my doctor ordered me a new one because the one I had was so old and worn out. This new one makes weird noises, the padding on the armrests fell apart after one month, it is very hard to push and it is killing my husband's back getting it in and out of... Read more

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  • Jul 30
  • Health Insurance
  • Pueblo West, Colorado
  • Phone Representatives
  • 1
  • 1
  • 98

My first experience with Apria was less than satisfactory to begin the relationship. The representative called and asked us to return her call. I did and received her voice mail indicating she would call back within 24 hours. After not hearing for a week, I called the local number in Pueblo, Colorado and the representative who answered was in Kansas. She tried to transfer the call but after 5... Read more

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  • Jul 30
  • Health Insurance
  • Medical Supplies
  • 111

(800) 260-8808 Go the bathroom before calling, you'll be on hold for awhile. Have your problem summarized in your head and let 'em have it. It seems that their protocol is to then have a local branch manager call you back. That is one way to speak to someone local instead of some random person on the other side of the country. Also, when you are in a transaction with someone from Apria who is... Read more

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