1.6
  • Individual reps were polite2 votes
  • Equipment and supplies2 votes
  • Equipment1 votes
  • Customer service11 votes
  • Terrible customer service11 votes
  • Way they do business11 votes
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  • Mar 09
  • Health and Beauty
  • Los Angeles, California
  • Medical Supplies
  • 42
  • REVIEW RATING 3/5

I'm an Apria CPAP customer with good insurance and a very cooperative physician. Doesn't matter. Every Apria supplies reorder takes at least 3 phone calls -- and LOTS of time on hold (all time record of 55 minutes just now) -- to get things straightened out. And despite my effort to read correct part numbers to operators each time I re-order, they ship me incorrect items EVERY time. These costs... Read more

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  • From mobile
  • Apria
  • Mar 09
  • by anonymous
  • #605753

Were stuck this is one companies our gov has picked to take care medicare needs for supplies. There the slowest ive seen, you candie just waiting for your equipment. You have to call them then wait onbthe phone 15 minutes. Add comment

  • Mar 05
  • Health and Beauty
  • Medical Equipment
  • 1
  • 1
  • 86
  • REVIEW RATING 4/5

I have been a client of Apria for approx. 9 years, using Nebulizers, C-paap, and assoc. Meds., my assoc. has been favorable up until approx. 6 months ago, when Apria has prevented me from any phone contact with my local facility, they have disconnected the local phone number, forcing me to call their 800 number and wait, wait, wait. When I ask specifically to speak with my local representative,... Read more

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  • From mobile
  • Apria
  • Mar 05
  • by anonymous
  • #604009

They sent me a package and charged my credit card . We didn't even order it. They said they would give us information to return it in 24 hours. That didn't happen. My insurance changed and I'm told my card will be charged for the remaining charges. But once they get the package back I'll be reimbursed. Just done know when they will let me know how to get this package back!!! Add comment

  • Mar 02
  • Health Insurance
  • Debt Collection
  • 49
  • REVIEW RATING 4/5

constant telemarketing calls for equipment. You cant just ask them to stop you need to contact a separate department for that. I received a bill for equipment I never asked for nor received. Over $500.00 billed to my insurance which they denied of course but I was billed $45.00. It was supposedly removed by Apria but ended up in collections non the less. The collection agency wanted $45.35. ... Read more

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  • Mar 02
  • Health Insurance
  • Alpharetta, Georgia
  • Cpap Machine
  • 48
  • REVIEW RATING 4/5

I was sold a resmed air sense 10 CPAP. I was told the "unit" was rent to own for $45 for 8 months. The unit comes with integral humidifier, shipped in same shrink wrapped box, it is not an option like with the respironics machine. They charge me the $45 each month for the unit but billed me an additional $150 for the humidifier; which is built into the base unit, the unit cannot be bought without... Read more

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  • Feb 28
  • Health Insurance
  • Wilmington, Delaware
  • Opening Hours
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

today is Saturday, my wifes regulator needs a seal, leaking very bad, we live 2 miles from one of your locations but they are not open on weekends, so how are people going to use their oxygen when they have to go out. We have ordered these seals before, and they only send 4 at a time. There are lots of appliances I can get parts and repairs done on Saturday, but not our oxygen. What a shame. IF... Read more

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  • Feb 28
  • Hospitals, Clinics and Medical Centers, Doctors
  • Denver, Colorado
  • Oxygen Therapy
  • 22
  • REVIEW RATING 3/5

the tanks delivered leak and when we go to use them they may or may not have oxygen. This leaves us in need to contact apria on the weekend to have oxygen delivered. I have not been able to find a phone number that is answered on the weekend. I am told to call the after hours number of the local branch, the problem, they do not tell you what that phone number is. I keep being referred to the... Read more

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  • Feb 25
  • Health Insurance
  • Tucson, Arizona
  • Staff
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

I get upset because when I try to call a local office I get routed to Kansas... I live in Arizona I want to get directions to a Tucson office and the guy in Kansas tries but he does not know Tucson!!!!! this is ridicules. and when I try to talk to someone in sierra vista it is impossible get real guys. I think you need to have someone in each office for things like this. when you are lost and... Read more

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  • Feb 24
  • Health Insurance
  • Los Angeles, California
  • Privacy Policy
  • 32
  • REVIEW RATING 4/5

On 23 feb my wife received a call from 1 877 with options no. 4 number she said this is apria calling we are calling to update my daughter insurance info. I called them back and a guy answered , the guy has a english accent he sound like from another country like from india.or bahamas, what worries me was he.knows everything about me my social security no etc. Why apria have to hire customer... Read more

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