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  • Customers like
    • Individual reps were polite5
    • Equipment and supplies5
    • Fresh lies told by representatives4
  • Customers don't like
    • Way they do business23
    • Customer service21
    • Terrible customer service21

  • Aug 23
  • Health Insurance
  • Frederick, Maryland
  • Oxygen Concentrator Rental
  • 20
  • REVIEW RATING 4/5

Ever since they established their call centers and we cannot reach the local office directly, they may as well close every one of their offices and go out of business because the call centers DO NOT know how to respond to their loyal customers. They take advantage of the fact that customers don't really have a choice. They need oxygen to survive. The time of the phone waiting is no concern... Read more

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  • Aug 22
  • Health Insurance
  • Philadelphia, Pennsylvania
  • Apria Sleep Management Program
  • 24
  • REVIEW RATING 4/5

I personally returned my husband's Apria CPAP equipment 10 months ago, deeply dissatisfied with their rep's dangerous attempt to put my husband on another Apria machine that I was told by an expert would only make his central apnea WORSE. One month later Apria entered our home under false pretenses (conned a caregiver into believing I had authorized them to take a data card out of "their... Read more

Was this review helpful? 1 0

  • Aug 22
  • Health Insurance
  • Shingle Springs, California
  • Apria Cpap Machine
  • 9
  • REVIEW RATING 4/5

We have been fighting with this company for over 8 months trying to get the CPAP machine for my husband. We would receive a call stating that he was approved one day and the next stating that there was paperwork missing with a signature from the doctor. Turns out they had 4 open cases for my husband and no one noticed that they all were asking for the same items. Finally a supervisor got... Read more

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  • Aug 22
  • Health Insurance
  • Monroe, Connecticut
  • Apria Cpap Supplies
  • 8
  • REVIEW RATING 4/5

Called over 4 times to have Apria Customer Service send a fax, keep promising but never received information concerning CPAP supplies. Company very difficult to do business with. They seem not to be able to deal with any type of follow-up , must e-mail another department. No one can give a direct answer to a question or when a follow-up will occur. A number of different departments no one person... Read more

Was this review helpful? 1 0

  • Aug 21
  • Health Insurance
  • Chicago, Illinois
  • Apria Cpap Replacement Mask
  • 22
  • REVIEW RATING 4/5

The least competent and most dishonest company I have ever seen This company is literally incredible I the worst sense of the word. Firstly, they supplied a malfunctioning device, then they never repaired or replaced it. Finally, they billed me for the broken device. After several calls, they refused to remove the charges. How Can a company bill for a service they do not supply? This is supposed... Read more

Was this review helpful? 1 0

  • Aug 21
  • Health Insurance
  • Fort Worth, Texas
  • Apria Respiratory
  • 13
  • REVIEW RATING 3/5

I am So Tired of THiS they can not get my bill straight , I paid my 1000 dollar deductable and my insurance has spoke to them and they continue to call me for payment ,now again i thought it was fixed, they said i owed 164 dollars so cleared this after a lenghty coversation and was told i owed 65.76 ok. paid over phone by check but 12 days later get a bill 493.23 including the 65.76 i... Read more

Was this review helpful? 1 0

  • Aug 21
  • Health Insurance
  • Greenwood Village, Colorado
  • Apria Billing Department
  • 15
  • REVIEW RATING 4/5

Wow! How does Apria stay in business? I have just started getting nasty phone calls about my bill (not a large amount) and turns out: 1) Apria appears to have never billed insurance 2) Apria has used a delivery address (large hotel) as a billing address 3) Apria has still failed to deliver a copy of invoice, bill or legitimate statement in regards to billing. A screen print of an undecipherable... Read more

Was this review helpful? 1 0
  • From mobile
  • Apria
  • Aug 20
  • by anonymous
  • #686221

Been with apria several years and each time i had a scheduled appt my phone would ring with a Voice Recording stating that appt was changed to a new day and time that was totally inconvenient for me. There is absolutely no communication between service and service people. TERRIBLE ORGANIZATION to deal with....not to mention the wait to speak with a service rep...JUST HORRIBLE. Add comment

  • From mobile
  • Apria
  • Aug 20
  • by anonymous
  • #686109

Rep said prescription needed for supplies. Was told my doctor didn't respond to their fax on four occasions. No fax was ever send by Apria. Customer service is a placebo. Add comment

  • Aug 19
  • Other
  • 25
  • REVIEW RATING 3/5

Some one call and left a number for me to call back when I called back I am told to put in my phone number when I do it said I Am NOT IN YOUR DIRECTORY well that's what you called me on. I am so tired of you phone system it is the worst. Nobody ever answers on hold for to long every time I call. I would you can get your act together some time soon. Now on top of your terrible phone system you... Read more

Was this review helpful? 1 0
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