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  • Customers like
    • Individual reps were polite5
    • Equipment and supplies4
    • Fresh lies told by representatives4
  • Customers don't like
    • Way they do business23
    • Terrible customer service21
    • Customer service19

  • Jul 24
  • Health Insurance
  • Melbourne, Florida
  • Apria Cpap Replacement Mask
  • 20
  • REVIEW RATING 4/5

This is the worst company I have ever dealt with. They can't keep there records straight, every time you call you get a different person and most of all you get a different answer to the same question. Half the team cannot speak English. I've tried for 5 weeks now to get supplies from this company and everyone gives me a different answer as to why I am able to get my supplies. I have never... Read more

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  • Jul 23
  • Hospitals, Clinics and Medical Centers, Doctors
  • Spring, Texas
  • 22
  • REVIEW RATING 3/5

at least 4 times I gave them my insurance information,but they kept billing me as if I had no insurance. From supply screw ups to billing you name it I've had trouble with it. One times I ask if I could just go to the office and clear this all up I was told they closed the office in Houston, Texas. I've been double billed several times. I was even told I didn't have a C-pap machine when I am... Read more

Was this review helpful? 1 0

  • Jul 23
  • Health Insurance
  • Pueblo, Colorado
  • 20
  • REVIEW RATING 3/5

If I could get someone who spoke English well enough to understand, or who would speak slow enough so I could try to sound out what they are attempting to ask me, it would be nice!!! All I wanted was to give them my secondary insurance information. I was on the phone with this broken-English fellow while he asked me every personal question in the book....when all he needed, and all I was trying... Read more

Was this review helpful? 0 1

  • Jul 23
  • Hospitals, Clinics and Medical Centers, Doctors
  • Foxborough, Massachusetts
  • Medical Supply Order
  • 15
  • REVIEW RATING 4/5

My doctor's office has faxed records to them on 7 occasions, and 5 times the records have either been lost or not filed. I don't know what is with this company. The people who answer the phones are nice enough, but they can only read what is in the files. There is no one who takes responsibility for mistakes and wasted time. This is the most frustrating company to deal with that I have ever... Read more

Was this review helpful? 2 0

  • Jul 21
  • Health Insurance
  • Hephzibah, Georgia
  • Apria Cpap Machine
  • 33
  • REVIEW RATING 4/5

On 6/23 I contacted Apria requesting a new CPAP machine. The representative took my info and said a respritory tech would call me that afternoon to get more info. He said that my machine was old enough to be replaced and my insurance would pay. Never got a call. Called back on 6/26, no record of my call. Visited the local Branch. The girl called someone who said my order was cancelled on 6/23.... Read more

Was this review helpful? 3 0

  • Jul 21
  • Health Insurance
  • San Antonio, Texas
  • Apria Cpap Machine
  • 27
  • REVIEW RATING 4/5

I was told by Apria that I would be charged $12.10 per month for my CPAP machine because I had not reached the deductible on my insurance. That was charged to me on 7/8/15. On 7/21/15 I was charged $108.93. I called the billing department and told my call would be answered within 85 minutes. I called Apria and was told I will transfer you to the billing dept. When I said I could not wait 85... Read more

Was this review helpful? 2 0
  • From mobile
  • Apria
  • Jul 20
  • by anonymous
  • #669094

Have been waiting four months to get a change from large oxygen tanks to the small portable ones. Doctors prescription was sent in so allegedly all paper work done still no response. WORST CUSTOMER SERVICE EVER!!! They also don't show up for scheduled spots. Add comment

  • Jul 20
  • Health Insurance
  • Colorado Springs, Colorado
  • Apria Cpap Machine
  • 37
  • REVIEW RATING 4/5

My daughter was released from the hospital 4 weeks ago and was born a preemie in high altitude so she required oxygen. The tech at the hospital gave us a demo of how to use the portable tank and said that the tank would last for 8 days. We were home for 1.5 days and started noticing she was gasping. (We still hadn't received the at home tank at this point...) We checked her portable and noticed... Read more

Was this review helpful? 2 0

  • Jul 20
  • Health Insurance
  • Staten Island, New York
  • Apria Cpap Machine
  • 21
  • REVIEW RATING 4/5

I GET OXYGIN FOR 3YEARS WHAT THEY DO IS EVERY FEW MONTHS SEND ME A INVOICE CLAIM INSURENCE IS NOT PAYING MAKE ME GO THROUGH ALL TYPES OF PROBLEUMS TO RESOLVE IT WITH INSURENCE COMPANY AND EVERY TIME ITS APRIA ERROR THEY DO THIS SO AS TO DOUBLE BILL WHEN YOU CALL THEM THEY SAY YOU HAVE TO WAIT 55 MIN FOR A CUSTOMER REP TO ANSWER PHONE AND THEY KNOW NOTHING TO DISCOURAGE YOU SO YOU WILL PAY THE... Read more

Was this review helpful? 2 0

  • Jul 14
  • Hospitals, Clinics and Medical Centers, Doctors
  • Aurora, Colorado
  • Apria Copd Care Program
  • 77
  • REVIEW RATING 4/5

I was discherger fro hospital on May 30 with a prescribed need for oxygen 24/7. Apria was the ONLY vendor offered. Delivery of machines was not seemless. First driver did not assemble machines. Seccond driver was surly. Tech FINALLY put machined together. Then the "fun" began. I got a bill for the deductibles and coinsurance. Medicare had notified Apria that they had not sumitted the right... Read more

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