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  • Customers like
    • Individual reps were polite5
    • Equipment and supplies5
    • Fresh lies told by representatives4
  • Customers don't like
    • Way they do business23
    • Terrible customer service21
    • Customer service19

  • 11 hours ago
  • Health Insurance
  • Chicago, Illinois
  • Bad Customer Service
  • 3

I had to change the type and brand of CPAP mask I had been using and the person on the phone helped me pick out one that would work better than the old one. SO I ordered the mask which came in about 2 weeks. The headgear that goes with the new mask did not arrive. When I called to find out why, I was told my insurance didn't authorize me to have new headgear for another 6 weeks. That's 2... Read more

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  • 1 day ago
  • Hospitals, Clinics and Medical Centers, Doctors
  • 7
  • REVIEW RATING 4/5

My CPAP machine quit working and I called for replacement or service. I have now spent a total of 3 days and approximately 2.5 hrs on the phone and still don't have any resolution. They can never get me connected with the department that handles this. One phone call resulted in being transferred 4 different times and each time being placed on hold for 10 or more minutes then they hung up on me.... Read more

Was this review helpful? 1 0

  • 2 days ago
  • Advertisements and Cons
  • San Francisco, California
  • Cpap
  • 13
  • REVIEW RATING 4/5

Recently I have received several automated calls for survey purposes which starts off asking if I am so and so, a patient of Apria. Apria is a business and I am a customer, not a patient. You can not be a patient of a business. The sooner Apria employees realize we are customers, the better their service might become. My only relation to Apria is that I purchase supplies for a piece of... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Transportation and Delivery
  • Stafford, Virginia
  • Apria Healthcare Home Medical Equipment
  • 4
  • REVIEW RATING 4/5

Received an order last week was short several cylinders,was told they would be delivered on 7/29, was not delivered. Had called and confirmed the order on 7/27. This has been an ongoing thing. Standing order is changed every four weeks. Call centers Suck!! Have been dealing with Apria for four years and the service continues to get worse. Doesn't seem to be reliable communication between the... Read more

Was this review helpful? 0 0

  • Jul 29
  • Other
  • Cave Junction, Oregon
  • Bad Customer Service
  • 9
  • REVIEW RATING 4/5

I am so sick and tired of Apria. It is a nightmare just to get your bill paid. I have waited 90+ minutes on the phone just to get through to the billing department. I call and it is always at least 15 minutes minimum just to pay your bill. Then you do pay your bill and they turn you over to collections for a bill that was not paid, but was never billed to me. It turns out that it was a 6 month... Read more

Was this review helpful? 0 0

  • Jul 29
  • Other
  • Lynnwood, Washington
  • Poor Services
  • 9
  • REVIEW RATING 4/5

I have tried and tried for 2 days to figure out my Mom's bill from Apria! I have paid the bill online for her. It shows up on there records as not paid. No one seems to know what's going on! This is really frustrating and I can't even imagine what a senior with dementia would do to figure this out. I am going to write a letter, send email to the attorney general. This is taking advantage of... Read more

Was this review helpful? 0 0

  • Jul 28
  • Health and Beauty
  • New York, New York
  • C Pap Air Port
  • 16
  • REVIEW RATING 4/5

Small broken plastic port on my machine needs replacing. Nothing but broken promises and lies. They send the wrong supplies all the time. Perhaps the worst company, of any sort, I have ever dealt with. They need to be investigated because they charge my insurance company for the supplies they wrongly send to me and then tell me to through in the garbage. They also claim packages are sent when... Read more

Was this review helpful? 1 0

  • Jul 27
  • Health Insurance
  • Marcus Hook, Pennsylvania
  • 21
  • REVIEW RATING 3/5

If you go to the Better Business Bureau site you will find they are not a BBB member. No surprise. If you look at the complaints you will find hundreds of them just for this year (ok half year ) alone. An that is just the billing complaints. I have received invoices for bills with no explanation and only even amounts. 50 bucks, 60 bucks, 70 bucks, 75 bucks. They close early every day Mon -... Read more

Was this review helpful? 2 0

  • Jul 27
  • Health Insurance
  • Waterloo, Iowa
  • 26
  • REVIEW RATING 3/5

Called Apria 3weeks ago last Friday about Cpap machine humidifier that had quit working. Said someone would call me back in 24-48 hrs. They returned my call the next Wednesday, said I needed a dr prescription to replace my machine. Here we are on week 3, entire Cpap machine has quit. After 30 min. On hold was told it will be another 3-10 working days before they will call to arrange pick... Read more

Was this review helpful? 1 0

  • Jul 27
  • Other
  • New Port Richey, Florida
  • Apria Copd Care Program
  • 15
  • REVIEW RATING 4/5

I paid an amount to Apria under protest. I was told an amount that was due, which I paid. Then they said we owed another balance, I feel I have paid them more that we should have but I was concered about our credit because of this company. Several months ago I spoke with a collection agency, sent them the proof of payment. Did not hear another word until just this week. Needless to say I am... Read more

Was this review helpful? 2 0

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