1.6
  • Individual reps were polite2 votes
  • Equipment and supplies2 votes
  • Drivers polite and knowledgable1 votes
  • Customer service11 votes
  • Terrible customer service11 votes
  • Way they do business11 votes
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  • 35 minutes ago
  • Health Insurance
  • Champaign, Illinois
  • Home Care Company
  • 3

Apria's appeal to Medicare was denied because they did not submit all the information required. They next submit the claim to my secondary health insurance. In the meantime, they have 180 days to submit the correct information the Medicare. I would have thought they have dealt with Medicare enough to know what to submit. I may end up having to pay over $700 because they are too lazy to do... Read more

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  • From mobile
  • Apria
  • 1 hour ago
  • by anonymous
  • #615331

I do not think I should have to wait 50 minutes to talk to the billing dept. Add comment

  • From mobile
  • Apria
  • 17 hours ago
  • by anonymous
  • #615085

Apria heathcare hsd faild to send me supplies for my cpamachine 1`month has gone by now Add comment

  • Mar 26
  • Health Insurance
  • Lynnwood, Washington
  • Charge
  • 10
  • REVIEW RATING 3/5

I was into a field office [they are great but don't be allured] CCR'S are awful. They billed me 2 times for the same shipment. Every time I called, they assured me they fixed it. They got paid 2x by insurance. Insurance reversed their pmt. Now they are coming after me. 1 CSR Said "now that you told me the same story 3 times, I can help you " but she didn't. Run & don't look back. ... Read more

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  • Mar 24
  • Health Insurance
  • Downers Grove, Illinois
  • Cpap Machine
  • 17
  • REVIEW RATING 4/5

This company performs deceitful business practices. It's just that simple. I was quoted a price that was 62% less than what they actually charged my credit card. I've spent a total of 3 hours (2.5 hours of which were on hold) trying to rectify this, yet nobody can provide details of charges nor explain them. Apria blames my insurance company and my insurance company blames Apria. Apria; Not... Read more

Was this review helpful? 2 1
  • From mobile
  • Apria
  • Mar 23
  • by anonymous
  • #612239

You cannot reach them on phone. Sorry way of doing business Add comment

  • From mobile
  • Apria
  • Mar 23
  • by anonymous
  • #612017

I often get deliveries by different drivers, they are always polite, knowledgable and very helpful. I couldn't be happier. Add comment

  • Mar 21
  • Health Insurance
  • The Villages, Florida
  • Cpap Machine
  • 16
  • REVIEW RATING 4/5

It took 3 months for me to receive my cpap machine after order submitted. Their TN customer service department has no idea what they are doing, NO CRITICAL thinking skills except to ask for immediate payment when none was due since they did not input my insurance properly. Finally when order was ready, they assigned me to an office (vs. others that come to your home) that was 20 miles away in... Read more

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  • Mar 20
  • Health Insurance
  • Denver, Colorado
  • Oxygen
  • 9
  • REVIEW RATING 4/5

Apria has worst phone system I've ever encountered. You connect to people abroad who are sometimes hard to understand and/or hear. I order an oxygen delivery and they consistently call the wrong number and then say I wasn't home, even though I call that very morning to confirm the number. They seem not to communicate with their delivery people. Wait times are ridiculous and they transfer you... Read more

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  • Mar 12
  • Health and Beauty
  • Silverdale, Washington
  • Cpap Machine
  • 38
  • REVIEW RATING 4/5

I have been waiting 4 weeks to order a new CPAP. April has been totally unresponsive, says they will call you back and never does, and after 4 weeks they finally told me my insurance doesn't cover them. Each time you try to call them you have to give all your details and are put on hold. If there was competition here on the Olympic Penninsula and I wasn't leaving the country for a year soon I... Read more

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