Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
  • 253+1 mobile complaints
  • $40.6K claimed losses
  • $160 average
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  • 2 hours ago
  • Hospitals, Clinics and Medical Centers, Doctors
  • Bethany, Missouri
  • Service
  • 2

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a machine), pestering me. I have received as many as four calls a day. I push a button saying I want these calls to stop but they don't. I don't want to call them and discuss why I don't want to discuss anything. I should not have to. This is a privacy violation. They have... Read more

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  • Aug 26
  • Hospitals, Clinics and Medical Centers, Doctors
  • Miami, Florida
  • Mini Compressor Nebulizer
  • 34

I needed a nebulizer for my son which they provided. They charged me $91 for a nebulizer that I can find at the most for $35 or even less in some cases, and we're not talking about any Nebulizer, no, it's exactly the same, I made the comparison to exactly the same one. When I made the complaint, they just tell me that "it's the rate that they had agreed with the insurance company", and I can't... Read more

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  • Aug 25
  • Hospitals, Clinics and Medical Centers, Doctors
  • Street, England
  • Medical Supplies Delivery
  • 26

I have done business with Apria exactly once. They were to send me cpap supplies for an upcoming surgery in March of 2013. The day before surgery I find out they hadn't shipped the supplies. I drove the two hours to their distribution center and picked up what I needed at will call. According to them, they then sent supplies out in December of 2013. I never received them, nor can I get a... Read more

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  • Aug 22
  • Health Insurance
  • Fraser, Michigan
  • Customer Service
  • 1
  • 1
  • 36

I have been a customer for 10 years. I recently tried to order supplies and investigate purchasing a new CPAP unit. I cannot tell you how horrible their customer phone support is. I have waited over 15 minutes every time I have tried to call. I cannot directly contact my local branch via phone any more to schedule an appointment. I have to go the that same crappy customer service number every... Read more

Was this review helpful? 3 0

  • Aug 22
  • Health Insurance
  • Bipap Hose
  • 1
  • 1
  • 21

Called Apria to replace Bipap hose as it is at least 10 years old and has bacteria, had to follow taped instructions could not get to where I could take to a person. They finally called me back said they would contact lung doctor for order and call Medicare. I waited a week and never received the hose, so I called them and had to wait 30 mins. and transferred to 3 persons and found out nothing... Read more

Was this review helpful? 1 0

  • Aug 21
  • Health Insurance
  • Denver, Colorado
  • Unprofessional Company Services
  • 24

This company has been nothing but trouble for my family. I am so utterly disappointed and will never use them again in any aspect of my or my families lives. They didn't have our products timely as promised they didn't have clean supplies. We had to wait 3 days for the wheelchair that was to be delivered and wasn't so I had to pick up. They billed me incorrectly and then after bill paid... Read more

Was this review helpful? 1 0

  • Aug 19
  • Shipping
  • Santa Barbara, California
  • Late Delivery
  • 31

I ordered supplies on a Tuesday and also a pick up of equipment. The equipment was picked up on Friday. I asked about my supplies and was told they just did pick ups not deliveries. On Monday I called customer service and asked where my order was. I was told the order was processed and should be arriving anytime. Today (Tuesday) I called again because I'm out of dressing sponges. I was told the... Read more

Was this review helpful? 1 0

  • Aug 18
  • Health Insurance
  • Sleep Mask
  • 1
  • 1
  • 32

I was on hold today for over 35 minutes, last time it was 45 minutes. Once you get thru to them, no matter what the circumstance you hear..." I'll notate the account" Customer Service....no such thing with this company. Oh, by the way there was no apology for being on hold forever. Every time I've contacted them it's the same thing. The have no interest in their customers situation...just " I'll... Read more

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  • Aug 13
  • Health Insurance
  • Edgewater, Florida
  • Unauthorized Account Charges
  • 89

Hubby met his out of pocket deductible in April. When he came home from nursing home,'aporia delivered oxygen and other equipment. The form the deliver person asks you to sign is honestly nine feet long printed on old style printers with the holes on side of paper and connected together. As my husband was so ill, I believed the delivery guy that I was simply accepting delivery of equipment. There... Read more

Was this review helpful? 2 0
  • From mobile
  • Apria
  • Aug 08
  • by anonymous
  • #519627

Incompetent, falsifying information, to get payment for something that was never delivered, refusing to bill with 4 insurances, involved, misleading information for what the charges are for, and refusing to pick up their equipment even when the doctors office stated I would not use them, however my cap oxygen and nebulizer has been given to another company. Add comment

 
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