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  • Customers like
    • Individual reps were polite3
    • Equipment and supplies2
    • Equipment1
  • Customers don't like
    • Terrible customer service19
    • Way they do business18
    • Customer service15

  • 1 day ago
  • Health and Beauty
  • Los Angeles, California
  • Cpap Mask
  • 13
  • REVIEW RATING 4/5

I ordered sleep apnea supplies. I got a mask that did not go with my machine I called they sent a different mask, not the right one. I ended up with 3 of the wrong masks. at last I got the right one! I also ordered nose pillows but I got one that worked with the other masks but not mine! So I called again and was told I would get one the next day but they lied and lied. as soon possible I will... Read more

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  • 1 day ago
  • Health Insurance
  • Butler, Pennsylvania
  • Health Insurance Coverage
  • 9
  • REVIEW RATING 4/5

My father had his insurance changed while using apria. We have called several times to have it changed and person on the other end says it will be fixed. Sometime later we get a letter from bill collectors trying to collect money because the insurance company they have listed is not covering our bills, find out that they still have the old company listed. So an 1 and half of waiting to talk to... Read more

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  • May 21
  • Hospitals, Clinics and Medical Centers, Doctors
  • Campbell, California
  • Medical Supplies
  • 25
  • REVIEW RATING 4/5

I called for supplies, was waiting about 10 days then decided I had better call to inquire about status of order. I was told that they needed more info. about my insurance. The whole time I was waiting I didn't receive a call or any indication that they needed any info. I could have been waiting for weeks and they just don't really care. On a scale from 1 - 10 on service I would give them a... Read more

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  • May 18
  • Health and Beauty
  • Baton Rouge, Louisiana
  • Oxygen
  • 23
  • REVIEW RATING 4/5

when calling, they take forever to answer,only 15.08mins today. and when they take a order they tell you that they going to call the day they going to deliver, to let me know when they will be delivering, morning or in the evening. that seldom happens. they wait till they get in my driveway before they call. and usually come when i am not home because they came just the opposite time they... Read more

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  • May 17
  • Employees and Ex-employees
  • Acton, California
  • Employee Experience
  • 38
  • REVIEW RATING 3/5

I am current employee with Apria health care this compNy does not care about their customers. All they do is worry about revenue their training class is a joke am they don't train you how to do your job. Management sucks they need real professional people to work an run the company like doctor nurses an respiratory therapist who know what health care deliver services us really about not people... Read more

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  • From mobile
  • Apria
  • May 13
  • by anonymous
  • #635644

Apria had a scheduled appointment to come to our house to check my husbands oxygen concentrator today. We cancelled his eye exam and stayed home ALL DAY, but they have not arrived. The appointment was between 1:00 and 5:15. It's now after six. Add comment

  • May 13
  • Health and Beauty
  • Pomfret, Connecticut
  • Tube Feeding
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Called on 5/4/15 placed order for tube feeding, called on 5/8/15 ask where order is, called on 5/11/15 three times told I would have food the next day. Called next day out of food, talk to Mitsey, Ann, Brenda, Ashley, and Ollivia. Told I wasn't in the system. I have been getting food from them since May of 2011. So here I'am no food and have to do 14 cans of Boost in feeding tube per day with no... Read more

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  • From mobile
  • Apria
  • May 11
  • by anonymous
  • #634206

i was lied to by sales guy and they never billed insurance like they were supposed to and then a year and a half later then they qant to target my account i think this is the worse company ever i would recommend that no one ever use this company! !!!!!! Add comment

  • May 07
  • Health Insurance
  • Eaton, Colorado
  • Oxygen
  • 52
  • REVIEW RATING 4/5

WILL NEVER USE THIS COMPANY AGAIN. We called for pick up of oxygen equipment. They could not pick up for a week (Wednesdays only). A week later my husband had to go to hospital and could not return to our home until 2pm. I called APRIA (got an operator located in the Phillipines) to let them know they could not pick up equipment until after 2pm. Driver left note on our door and said we weren't... Read more

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  • May 06
  • Health Insurance
  • Denver, Colorado
  • Medical Supplies
  • 40
  • REVIEW RATING 4/5

I just spent 1 1/2 hours on hold three times...Hung up on twice....I am I migraine Headache sufferer and Oxygen is my only relief....Thanks To Apria Health Care and deliveries My stress level is always higher when dealing with them. The product my doctor has ordered Are being refused to services because Small tank after small tank makes them more than GIVE ME THE RIGHT PRODUCT. I have checked... Read more

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