Apria Complaints and Reviews

Had an experience with Apria?   Submit review ›
Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
  • 286+5 mobile complaints
  • $51.4K claimed losses
  • $177 average
Had an experience with Apria?
Submit review › Submit review ›

     

  • 13 hours ago
  • Hospitals, Clinics and Medical Centers, Doctors
  • West Columbia, South Carolina
  • Supplies
  • 3

I have been a customer of Apria for many years. While visiting the doctor, he asked me if I needed supplies, I replied with a "no". I made the mistake some time back of signing a form which allowed them to charge me for supplies, a form of deductible payment. After reviewing our debit account, we found a charge that we didn't recognize and contacted our bank. The charge was from Apria. I... Read more

Was this review helpful? 0 0

     

  • Nov 21
  • Health Insurance
  • Naples, Florida
  • Cpap Supplies
  • 28

The following is the letter I sent to APRIA...I have been a customer of yours for over ten years. Up until this last year, I was a happy camper. I don't know what has happened to you over the last six months, but your systems for reorder of recurring supplies are in disarray and your staff appear to be untrained or uninformed about how to handle the new procedures. They are unwilling or unable to... Read more

Was this review helpful? 0 0

     

  • Nov 14
  • Health Insurance
  • Nashville, Tennessee
  • Oxygen
  • 48

We have had the frustration of dealing with apria for about 3 years. They have always been a pain, but for most of that time, through persistence on our part, we could eventually contact the office in Nashville, TN. and speak to someone who would at least try to solve our problem. The company has systematically eliminated that possibility, making it impossible to get the supplies my Wife needs.... Read more

Was this review helpful? 0 0

     

  • Nov 10
  • Health Insurance
  • Eureka, California
  • Cpap Machine
  • 1
  • 1
  • 84

I have both Medicare and Medicare supplement insurence. When I got my cpap machine from Apria, I had to give them my debit card number. The cpap and humidifier,mask, tubing, etc was on two bills. When Medicare paid their portion, Apria deducted the balance due from my bank account, even though they had billed my supplement insurance. I received notice of claims paid from my secondary... Read more

Was this review helpful? 3 0

     

  • Nov 07
  • Health Insurance
  • 47

I called the number.....spoke with someone who insisted that I verify at least patient name, address, phone, Dr, DOB, reason for call before transferring me. Next rep asked the same questions.....then transferred me. Next rep asked the same questions.....even when I repeated that ALL I was doing was RETURNING a therapist's phone call.....Transferred again. This time I would give NO... Read more

Was this review helpful? 1 0

     

  • Nov 06
  • Health Insurance
  • Seattle, Washington
  • Cpap Machine
  • 31

CPAP failed, apria phone support couldn't help, tranferred me repeatedly, never called back as promised. They are absolutely helpless. Ended up going to branch office, same useless service. Demoralized employees, no documentation or communication, endless confusion leading to numerous round trips. Got "slightly used" CPAP as loaner finally. Followup call from local center had no history, had... Read more

Was this review helpful? 2 0

     

  • Oct 30
  • Health Insurance
  • 74

Have been a customer for 5 yrs.everything was fine at the local branch.then they turned it all over to call center.takes 45 min to an hour for call to be answered.If you talk to 10 people you get 10 different answers.Nobody will tell you the truth.They don't know what they are doing.Taking things away from the localbranch was the wrong thing to do.Would not refer anyone to APRIA.Going to start... Read more

Was this review helpful? 2 0

     

  • Oct 30
  • Health Insurance
  • Health Insurance
  • 1
  • 1
  • 65

I received bills for my 20% that was due. I paid my 20% always on time. The only bills that I received were for the 20%, I receive a call from INDIA!!!!! telling me that I have a $206 balance that is due and how would I like to pay for that. I asked why I had not received a bill for that amount only for 20%. INDIA told me they did not know. must not be on the cue card. I was told I had to... Read more

Was this review helpful? 2 0

     

  • Oct 30
  • Health Insurance
  • Jacksonville, Florida
  • Cpap Machine
  • 85

My wife left hospital three days ago at 2 pm. Apria was to get us the new Trilogy Ventilator and portable toilet and wheel chair. Less than ½ after leaving the hospital their technician is calling to set up a time for the ventilator. I also mentioned the potty chair and wheel chair. He said that equipment would be on the next truck. He arrives then wants a credit card number to secure the... Read more

Was this review helpful? 2 0

     

  • Oct 30
  • Health Insurance
  • Richmond, Virginia
  • Cpap Supplies
  • 1
  • 1
  • 67

Placed order for C-pap supplies. Was told that it would take 2-5 business days for delivery. Called by day 7 to follow up and was told they require customer portion payment before mailing supplies. Well that was not told to me during ordering process. Then was told they tried to call me. If they did, they didn't leave message. Just left me hanging. Then called Dr.'s office to explain what... Read more

Was this review helpful? 2 0
 
×
You are reading about Apria.
Filing a new complaint about
×