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1.4 Based on 245 reviews
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  • Customers like
    • Individual reps were polite 7
    • Drivers polite and knowledgable 6
    • Fresh lies told by representatives 5
  • Customers don't like
    • Customer service 38
    • Way they do business 28
    • Terrible customer service 23
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WORST company ever! Inconvenient hours. One representative told me she had to go in to work at 11am and leave at 8pm just so she could accommodate my schedule and be available for me until 5. Really? I get off work at 5. How is that convenient? While the representatives were polite, the company is horrible. Someone needs to improve their operations. One is transferred all over the place. You want to change the mask? transfer? Want to ask about... Read more

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After 2 months of trying to find the problem with insurance not paying I finally find out the problem is with Apria sending in their authorization papers this started in 3/2015 to present. Apria did not inform me of this only sent a bill 6/2016 this is a years worth of bills totaling 2226.00 at present. I am in process of finding a lawyer this company miss repsented itself my orginal contact says they are a authorized medicare provided AARP say... Read more

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My husband was discharged from roseville ca kaiser after 10 days due to an emergency trachestomy. I just dont know why your company people just cant to get things right its been so stressful trying to get him the supplies that he needs on a daily basis!!! Hes been home for 5 days & still doesnt have all the supplies he needs!! Youre talking about a patient that relies on the efficiency of your company for lifesaving supplies i understand kaiser... Read more

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  • From mobile
  • Aug 16
  • #901827

Terrible company to work for. They do not care about anyone. If you have been there for awhile and know to much they work you to death and then let you go

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My son was in rehab up in Utah and needed a CPAP. He came back home, and didn't want it anymore. We wanted to return it locally, and after a hard time, they agreed to let us return it at a local branch. We returned it in April. The woman there wouldn't give me a receipt, and they have been billing us ever since. There's no way to talk to the people at the branch itself, and the main office keeps billing us and Aetna. We've paid them over... Read more

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I have had CPAP from Apria for quite awhile. While under regular insurance, everything was fine. Then I switched to Medicare....... oh holy ^&^(&%%^! When I called to inform them of the coverage change, they thanked me for letting them know. They asked NO questions and said NOTHING of requiring additional documentation to submit for Medicare. 10 MONTHS have gone by and they have still failed to bill Medicare!! Customer support is the worst in... Read more

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Be careful with this company. They over bill constantly. Always ask what the bill is going to be and only authorise one transaction at a time. Thieves!!!!!!!

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this is the worst company I have ever had to deal with. save yourself a lot of grief and find another company. dictated by insurance to only use apria. reaching someone for assistance is a nightmare. you will spend 1/2 day trying to be connect to the correct number. you will be transferred to many different numbers and you will never receive the number to your branch apria dealer. all appts. and assistance can only go through your insurance... Read more

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Apria calls and tells you when your scheduled maintenance is on oxygen equipment. Their hours of operation are 9 am to 9 pm. They schedule a 4 hour window, don't show up, and don't call to inform you of the change. When you call them to find out why no one came, they have changed your appointment. Essentially, they expect you to wait in your home from 9 am to 9 pm to receive the scheduled service. In addition, expect long hold times... Read more

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CUSTOMER SERVICE & SUPPORT IS BEYOND A JOKE! SPOKE TO SEVERAL DIFFERENT REPS AND ALL SAY DIFFERENT THINGS! WAS TOLD MISSING THIS THAT AND THIS..... SEND IN ALL REQUESTED INFO ONLY TO BE TOLD MORE BS!! DO NOT DO BUISNESS OF ANY KIND WITH THESE PEOPLE! CLEARLY DONT CARE ABOUT HEALTHCARE JUST PROFITS!!! NOT EVEN SURE HOW THEY CAN BE IN BUSINESS!!! DISGUSTING IS AN UNDERSTATEMENT!! ITS A SHAME THE WAY THEIR REPS SPEAK TO YOU ON THE PHONE! MANNERS GO... Read more

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