Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
  • 274+5 mobile complaints
  • $51.3K claimed losses
  • $184 average
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  • From mobile
  • Apria
  • 21 hours ago
  • by anonymous
  • #549666

I have been calling for a week about my CPAP machine and have not received any of the call backs I have been promised!! And have sat on hold approx 10 times from 21 to over 45 minutes for help with my issue. No help and some pretty rude customer service representatives !! Add comment

     

  • 2 days ago
  • Health Insurance
  • Atlanta, Georgia
  • Unordered Nebulizer Charge
  • 21

I was charged on my Visa for $186.19 and then sent a bill for an additional $30.00. The company had my two insurance carriers but stated that they were unaware of the carriers. They also claimed that they sent me a letter stating that I would be charged the cost of a nebulizer of which I never received. If I am crammed others have been done the same issue. Never give them a credit card like... Read more

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  • From mobile
  • Apria
  • Oct 14
  • by anonymous
  • #546369

I am now in my ninth week of waiting for a replacement mask for my cpap. This company is a joke. There is no follow up, the representatives on the phone do not know how to read a file and eventually when you get upset with their lack of follow up, they either promise to follow through or pass you along to the next person in line. I have never dealt with such blatant disregard in my life. Add comment

     

  • Oct 10
  • Health and Beauty
  • Southampton, Massachusetts
  • Durable Medical Equipment
  • 45

Worst company I have ever dealt with. They were ok when I got my first CPAP 10 years ago, but the past 4 years have been *** trying to get supplies from them or a new machine. I have jumped thru all the necessary hoops to get a new machine because the one I have keeps shutting off while I am asleep. I have been trying to get a new machine since April 2014! It is now October 10th 2014! Nobody... Read more

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  • Oct 08
  • Health Insurance
  • Coverage Area
  • 1
  • 1
  • 47

called apria to deliver oxygen supplies to where my family was visiting mother in law, the town of Blythe. sorry we don't deliver there, just take the equipment with you. Friday morn i could not fill my oxygen tanks. i spent all day on and off the phone. i said i would drive to the Indio office, apria said don't drive we'll get equipment to you, you're too sick to drive. at 03:00 they called and... Read more

Was this review helpful? 2 0

     

  • Oct 08
  • Health Insurance
  • Kent, Washington
  • Health Insurance Billing
  • 3
  • 3
  • 56

I received a CPAP machine in February on recommendation from my Dr., I did a follow-up, and all requirements as required. Now after 8 months, Medicare is denying my claim, because Apria didn't "code correctly", or give a valid reason from my Dr. that I need a CPAP. I've called Apria 'customer service, billing dept, and their Apria/Medicare insurance dept many times. Mostly on "hold" from 10 to 45... Read more

Was this review helpful? 4 0
  • From mobile
  • Apria
  • Oct 06
  • by anonymous
  • #542938

The worst when it comes to customer service. I thought it was just my local branch but I see we all share in there sorryness. I can't get a return call about my CPAP machine not working, called on 10-3-14 at 9am and no response. Add comment

     

  • Oct 03
  • Health Insurance
  • Parts Waiting
  • 2
  • 2
  • 31

Waiting for parts for 3+ weeks. Tried calling 5 times this week to check onorder and all I get is hold. Each time I call itit's same thing. I NEED MY SUPPLIES PLEASE. Read more

Was this review helpful? 1 0

     

  • Oct 01
  • Health Insurance
  • Insurance Coverage
  • 56

Applied for additional assistant to purchase a Medicare covered Bipap. I spent weeks filling out all the paper work. I was approved. I called 3 times and Apria Rep. said, "you were approved but I'll call you back in a half hour, I just don't know why the bipap wasn't sent out." This went on for over a month. Now they want a credit card number and additional information. I told them to cancel my... Read more

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  • Sep 30
  • Health Insurance
  • Payment
  • 2
  • 2
  • 47

I sent a check for a payment of 68.80 to Apria they cashed it , then say that I didn't make the payment, then they sent it to a collection service; What the heck is that. I'm so pissed of what is happening I should never deal with Apria. Thanks U.S. Benefits ; I hope this gets resolved soon I may have to notify the Better Business Bureau. Every time I try to talk to customer service they can not... Read more

Was this review helpful? 4 0
 
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