Apria Complaints and Reviews

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Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
  • 258+1 mobile complaints
  • $50.9K claimed losses
  • $197 average
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  • Sep 14
  • Health Insurance
  • Texas, United States
  • Bill Collection
  • 32

I have been a CPAP patient with Apria but have not visited an office nor purchased any equiment in quite a long time. I just received a notice from a COLLECTION AGENCY citing a bill from Apria in the amount of $xxx.xx. I have never received a bill from Apria, no phone calls, only an email stating something about an online statement which I couldn't even access. I had absolutely NO idea I owed... Read more

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  • Sep 12
  • Health Insurance
  • Modesto, California
  • Constant Billing
  • 27

They deducted from my personal checking account five months after my Father went on Hospice in which all Apria equipment was pick up and signed for. My father passed away later that same month, but Apria states they have been servicing my father since then, really? I replied how you service somebody who's Six Feet Under they will not do anything in writing. for an apology or to be... Read more

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  • Sep 05
  • Health Insurance
  • Newark, New Jersey
  • Insurance Information Mistake
  • 38

Avoid giving them your credit card info!! Apria made a mistake in my insurance information when billing them for a new cpap machine. So instead of calling me to fix the info or sending a bill in the mail they just took $427 randomly without calling or notifying me prior to this. When calling and talking to my insurance they said they had no attempts from apria to bill for this amount. Even the... Read more

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  • Sep 04
  • Health Insurance
  • Chattanooga, Tennessee
  • Poor Customer Service
  • 28

I went to their office today to exchange "C" size cylinders I got from them the other week, I was informed that I am not eligible for the "C" tank because I have a refill system at home. Then why did you give the small, easy to carry "C" tank to start with. Answer, you are not eligible. I had to leave the tanks with them. What about returning 2 of the 4 "E" tanks and getting 2 more "D" tanks. No... Read more

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  • Sep 03
  • Health Insurance
  • Scottsdale, Arizona
  • Insurance Services
  • 34

I have been calling Apria twice a week for five weeks. My recent sleep study resulted in a re-calibration of my CPAP and new face mask. I tried to call my local office to see what to do? Where to go? What next? I get transferred to another state. YOU CANNOT CALL YOUR LOCAL OFFICE! So, for five weeks, I call and re-tell my story. I am on the phone each time for no less than an hour. One... Read more

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  • Sep 02
  • Health and Beauty
  • Bethany, Missouri
  • Harrassment
  • 33

After buying a chin strap for my CPAP machine, I received several hundred calls over about a year period, (from a machine), pestering me. I have received as many as four calls a day. I push a button saying I want these calls to stop but they don't. I don't want to call them and discuss why I don't want to discuss anything. I should not have to. This is a privacy violation. They have... Read more

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  • Aug 26
  • Hospitals, Clinics and Medical Centers, Doctors
  • Miami, Florida
  • Mini Compressor Nebulizer
  • 53

I needed a nebulizer for my son which they provided. They charged me $91 for a nebulizer that I can find at the most for $35 or even less in some cases, and we're not talking about any Nebulizer, no, it's exactly the same, I made the comparison to exactly the same one. When I made the complaint, they just tell me that "it's the rate that they had agreed with the insurance company", and I can't... Read more

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  • Aug 25
  • Hospitals, Clinics and Medical Centers, Doctors
  • Street, England
  • Medical Supplies Delivery
  • 42

I have done business with Apria exactly once. They were to send me cpap supplies for an upcoming surgery in March of 2013. The day before surgery I find out they hadn't shipped the supplies. I drove the two hours to their distribution center and picked up what I needed at will call. According to them, they then sent supplies out in December of 2013. I never received them, nor can I get a... Read more

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  • Aug 22
  • Health Insurance
  • Fraser, Michigan
  • Customer Service
  • 3
  • 3
  • 59

I have been a customer for 10 years. I recently tried to order supplies and investigate purchasing a new CPAP unit. I cannot tell you how horrible their customer phone support is. I have waited over 15 minutes every time I have tried to call. I cannot directly contact my local branch via phone any more to schedule an appointment. I have to go the that same crappy customer service number every... Read more

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  • Aug 22
  • Health Insurance
  • Bipap Hose
  • 1
  • 1
  • 31

Called Apria to replace Bipap hose as it is at least 10 years old and has bacteria, had to follow taped instructions could not get to where I could take to a person. They finally called me back said they would contact lung doctor for order and call Medicare. I waited a week and never received the hose, so I called them and had to wait 30 mins. and transferred to 3 persons and found out nothing... Read more

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