Submit ›
  • Customers like
    • Individual reps were polite5
    • Equipment and supplies3
    • Fresh lies told by representatives3
  • Customers don't like
    • Terrible customer service20
    • Way they do business20
    • Customer service17

  • Jun 26
  • Health Insurance
  • Absecon, New Jersey
  • Cpap Machine
  • 50
  • REVIEW RATING 3/5

They made me give them my debit card, but assured me that they would not charge ANYTHING unless the cpap unit was damaged. I don't think I made it to the parking lot before they charged me $106. I called as soon as I noticed and was told it wasn't posted yet and would take 2 weeks for a refund. Well, its 3 weeks and still no refund. The representatives talk over you when you call, and blame you... Read more

Was this review helpful? 1 0
  • From mobile
  • Apria
  • Jun 25
  • by anonymous
  • #656184

Canceled them in December and said they would send me a label to send my machine back. Had to call every month till March when they finally did and still try to charge me for January and February . Add comment

  • Jun 25
  • Hospitals, Clinics and Medical Centers, Doctors
  • Houston, Texas
  • Commode
  • 23
  • REVIEW RATING 4/5

After a nine day stay in the hospital, I received a bill from Apria in the mail that showed only the balance owed. There was no description of the service that they had provided, what the insurance had/or had not paid, or even the date of the service. Without any description of the equipment I would not be able to claim the cost with my FSA. I called their 866 number and got to speak with... Read more

Was this review helpful? 1 0

  • Jun 25
  • Health Insurance
  • Menifee, California
  • Durable Medical Equipment Coverage
  • 29
  • REVIEW RATING 4/5

Apria has an all around problem. From the minute they give you your first supply(mine was a CPAP machine )and the charge slip is brought in with your copay, after paying your portion nothing is ever the same again. WHY? Well here I go. A bill comes with a balance forward, you don't know where this originates. You call on hold for almost an hour and the call disconnects. This is so... Read more

Was this review helpful? 1 1

  • Jun 25
  • Health Insurance
  • Atlanta, Georgia
  • Insurance Policy
  • 14
  • REVIEW RATING 4/5

I was with April for over five years and there is a terrible lack of communication between customer service and client, no one ever takes responsibility for doing their job it is always someone else fault. Also there is no possible way to get your own information unless you go through weeks of phone calls and weeks of talking till your blue in the face. What ever happen to good workers oh I know... Read more

Was this review helpful? 0 0

  • Jun 24
  • Health Insurance
  • Buffalo, Texas
  • Oxygen Concentrator
  • 29
  • REVIEW RATING 4/5

I switched from Aerocare to Apria to save on my monthly co-payments. "You get,what you pay for" I told my doctor,i would like to have a battery operated portable oxygen concentrator to avoid having to carry heavy bottles around. (I am out in the sticks of Texas...takes an hour to get to the Mall) He wrote a prescription i called Apria,faxed a copy so they could order the unit and i would ... Read more

Was this review helpful? 0 0

  • Jun 23
  • Health and Beauty
  • Adrian, Michigan
  • Home Oxygen System
  • 27
  • REVIEW RATING 4/5

I am a home health provider for Sherri Barkey; 605 Walnut St; Three Rivers, MI 49093I have been trying for about 5 days to contact Apria in Kalamazoo Mi. Every time I call I have been on hold anywhere from 1.5 to 2.5 hours and had to hang up because of Sherris personal needs or business. The last time I call I tried going through billing, new customer, and then the doctor option. Three... Read more

Was this review helpful? 0 0

  • Jun 23
  • Health and Beauty
  • Ocala, Florida
  • Rolling Walker
  • 21
  • REVIEW RATING 4/5

This is the worst company to deal with. Physician ordered rolling walker after surgical stabilization of broken femur. While in hospital, prior to discharge asked customer service to verify they were sending out the walker with wheels. Told they could only send out what the physician ordered. Apria delivered incorrect walker on a Thursday. Called back to verify order. Order stated Rolling Walker.... Read more

Was this review helpful? 0 0
  • From mobile
  • Apria
  • Jun 22
  • by anonymous
  • #654456

5 months ago I tried to order supplies for my cpap machine. All this time later, after numerous calls made to them I still don't have my supplies. At no time has anyone from Apria called me during this whole process. I need to do the calling. Add comment

  • Jun 21
  • Hospitals, Clinics and Medical Centers, Doctors
  • Denver, Colorado
  • Home Oxygen System
  • 34
  • REVIEW RATING 4/5

2 months ago I ordered supplies for my my oxygen use, After a week I did not receive anything. I called and reordered. Still have not received anything. Last time I called, was assured I would receive my order, 2 weeks later, still have not received my order. Was told to go to my branch (3 towns away) and I could pick up any supplies there. Told customer service I don't drive, and their... Read more

Was this review helpful? 0 0

Had an experience with Apria?

Write a review
Did not find what you were looking for?
 
×
You are reading about Apria.
Filing a new complaint about
×