1.4
  • Individual reps were polite3 votes
  • Equipment and supplies2 votes
  • Fresh lies told by representatives1 votes
  • Way they do business17 votes
  • Terrible customer service15 votes
  • Customer service13 votes
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  • 1 day ago
  • Health Insurance
  • Denver, Colorado
  • Insurance Policy
  • 6
  • REVIEW RATING 3/5

To summarize Apria, is possibly the worst organization I have ever seen or dealt with. As many have stated, 45 minutes is an average to talk with someone. If that person has any clue about health care I would be amazed. It took 10 attempts to get my address changed. Prescription changed and yet they cannot even process them. Trying to speak to a supervisor is impossible. The company has no clue... Read more

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  • Apr 24
  • Insurance
  • Greenville, Illinois
  • Bad Customer Service
  • 10
  • REVIEW RATING 4/5

My husband's machine broke. After re-doing a sleep study, a prescription for a new unit was written. This was in November. In December, he was told they had not heard from him in over a year. We finally got them to send the unit, but they said he was not eligible for a new mask till March. Several weeks later, we received an EOB showing a charge for mask we never received. We never got that... Read more

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  • Apr 23
  • Health Insurance
  • Murrysville, Pennsylvania
  • Cpap Replacement Mask
  • 12
  • REVIEW RATING 3/5

ORDERED CPAP REPLACEMENT MASK. WAS QUOTED A PRICE OVER THE PHONE AND ACCEPTED QUOTE AS COULD HAVE ORDERED LOCALLY. BILL APPEARED ON CREDIT CARD FOR AMOUNT QUOTED--ALL IS GOOD. NEXT BILL 2 WEEKS LATER WAS FOR 170.00 THAT INSURANCE DID NOT COVER! INSTEAD OF BEING TOLD THE MASK IS 900.00 OVER THE PHONE, I BELIEVE THEY QUOTE YOU A FAKE PRICE TO GET YOU TO PURCHASE THEN SCAM YOU WHILE HIDING... Read more

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  • From mobile
  • Apria
  • Apr 23
  • by anonymous
  • #626191

Terrible customer service and wait times on hold looking for another company Add comment

  • From mobile
  • Apria
  • Apr 22
  • by anonymous
  • #625821

Horrible company. U sched a delivery for oxygen and they never show up. U can die waiting for it. Cust r polite but don't know their *** from their elbow. Use a different co if u can! Add comment

  • Apr 20
  • Health Insurance
  • Norwich, Connecticut
  • Medical Supplies
  • 20
  • REVIEW RATING 4/5

Waited 2 weeks for supplies to arrive at my home. I called Apria and come to find out the order was never placed. Waited another week for supplies and was sent another apnea mask which I didn't order. It's been *** to be credited after I returned it to my local office. Am done with this company totally. Just received another bill for $750 after my sleep apnea has been paid in full. They say I've... Read more

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  • Apr 20
  • Health Insurance
  • Davenport, Iowa
  • Billing Department
  • 12
  • REVIEW RATING 4/5

Three days ago (on a Friday) we recently received another statement from Apria saying "Account is past due & payment is expected immediately. To prevent further collection efforts, immediate action is require. Remit payment, pay online or contact us to resolve past due balance". And this is typed in red!!!! We pay our bills on time so of course we were mad because we had not received a... Read more

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  • Apr 18
  • Health Insurance
  • Wheelchair
  • 14
  • REVIEW RATING 3/5

I order a wheelchair to be delivered to Desert Springs Hospital for my husband who needed one desperately. The wheelchair was to be delivered at the hospital at 12:00 noon time and the wheelchair did not come until 12:10 midnight. they had the wrong address written down 275 E. Flamingo Road, Las Vegas, NV and it should have been 2075 E. Flamingo Road, Las Vegas, NV. What was on the driver mind to... Read more

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  • Apr 16
  • Health Insurance
  • Denver, Colorado
  • Cpap Replacement Mask
  • 28
  • REVIEW RATING 4/5

On February 3 I called in to Apria to get a replacement mask for my CPAP. It has taken 75 days, more than 30 phone calls, HOURS sitting on hold, and numerous dropped calls; which then meant that I had to call back in, sit in the phone que and on hold for up to forty minutes, just to talk to someone that would ask me a bunch of security questions, then transfer me to someone that would again ask... Read more

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  • Apr 15
  • Health Insurance
  • Overland Park, Kansas
  • Staff
  • 32
  • REVIEW RATING 4/5

Please review phone call recording onthe morning of 4/14/15. Courtney was rude, demanding and unpleasant. She said I was degading her. Actually she was doing that herself. I am a MT(ASCP) medical technologist with a little over 50 years experience in the medical field. It is my opinion that she should not be dealing with patients especially very ill patients at this time. i did finally loose... Read more

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