1.4
  • Individual reps were polite1 votes
  • Fresh lies told by representatives1 votes
  • To find another surpplies1 votes
  • Customer service6 votes
  • Way they do business6 votes
  • Terrible customer service5 votes
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  • 2 days ago
  • Professional Services
  • Albuquerque, New Mexico
  • 2
  • 2
  • 11
  • REVIEW RATING 4/5

Ordered hose for my CPAP, in December. Apria made the money draw immediately, (next day). Still waiting one month later. Called To find out status of shipping. Told by clerk, Will get it mailed immediately but still waiting. Also, Apria keeps their customers on hold for a very long time (My case over 20 min Discourages customers from calling). Parts that Medicare allows me to replace,... Read more

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  • Jan 21
  • Health Insurance
  • Oxygen Concentrator
  • 15
  • REVIEW RATING 4/5

Got Apria's letter for an equipment check. Apria's phone system kept me on hold listening to loud hip-hop for over an hour, then dropped the call. The next day I called Apria back and waited 45 minutes for a lazy-voiced Southerner to transfer the call to the Service Dept. You guessed it -- another 30 minute wait. Apria's rep made an appointment and I waited all day for someone to show up--not!... Read more

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  • Jan 21
  • Health Insurance
  • Muskego, Wisconsin
  • Oxygen Concentrator
  • 16
  • REVIEW RATING 4/5

I RECEIVED A LETTER DATED,1/15/2015, TO CALL AND MAKE AN APPOINTMENT FOR MY HUSBANDS OXYGEN CONCENTRATOR. AFTER THREE CALLS, TOTALING 2 HRS ON HOLD, I FINALLY CALLED THE NUMBER TO TAKE A PAYMENT. SHOCK!! WITHIN 2 MINUTES I WAS TALKING TO A PERSON WHO PROCEEDED TO AUTOMATICALLY GIVE ME MY ACCOUNT INFORMATION WHICH, WAS TOTALLY UP TO DATE, WITHOUT LISTENING TO WHAT I WAS SAYING. WHEN I STARTED... Read more

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  • Jan 20
  • Health Insurance
  • Marietta, Georgia
  • Medical Supplies
  • 1
  • 1
  • REVIEW RATING 4/5

Waiting in the hospital for two days, because my newborn can't get discharged until Apria brings needed medical supplies. Called customer care and was hung up on twice. Currently on hold while typing this on my phone to give an idea of hold times. Ridiculous. Read more

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  • From mobile
  • Apria
  • Jan 20
  • by anonymous
  • #584414

I paid my bill but i keep getting calls sometimes i get 5 in one day my name is Marjorie Maloney account # 0702ATV341 I PAID 68.14 on 1/5/15 Add comment

  • Jan 16
  • Health Insurance
  • Tucson, Arizona
  • Cpap Machine
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Horrible phone system, keep getting transferred. Reps don't even know what a ramp is on a CPAP machine. I felt like saying do you work for Apria. Hope I do not have to call Apria again. On hold forever. If there is there another way to contact Apria I would like to know that. Now I have to type 100 words to make this go through, just more unnecessary aggravation. I will definitely be on the... Read more

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  • Jan 16
  • Health Insurance
  • Natchitoches, Louisiana
  • Medical Supplies
  • 14
  • REVIEW RATING 4/5

For years while dealing with local Apria representatives, I had little or no problems. Only problems I have experienced in 10 years is dealing with headquarters or central ordering department, where they don't followup or don't care about the customer. Before August, 2014, delivery of cath kits took approx 3 to 5 days (and sometimes 2 days) and if I had a problem, it was handled by the local... Read more

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  • Jan 16
  • Hospitals, Clinics and Medical Centers, Doctors
  • Levittown, New York
  • Cpap Machine
  • 22
  • REVIEW RATING 4/5

My MD prescribed an updated CPAP ResMed 9 in September. I spoke to endless customer service reps who told me the status of my paper work. It was: wait 2 weeks or we will get back to you shortly or yes your paperwork is in order and it will be forwarded to the processing dept. After more than 2 1/2 months I finally was able to speak to a supervisor who "promised" me I would hear from the branch... Read more

Was this review helpful? 3 0

  • Jan 16
  • Health Insurance
  • Nottingham, Maryland
  • Durable Medical Equipment
  • 16
  • REVIEW RATING 4/5

Apria was my DME provider in 2013 when I was covered by Kaiser Permanente. The insurance benefits were horrible so I switched to Aetna Medicare. Apria was still my DME provider thru 12/31/2014. In May of 2013 I had to rent a hospital bed. I made all of the payments while covered by Kaiser. When Aetna picked up, I was told the payments made under Kaiser did not count toward the 13 month ownership... Read more

Was this review helpful? 3 0

  • Jan 14
  • Health Insurance
  • Denver, Colorado
  • Cpap Machine
  • 34
  • REVIEW RATING 4/5

When the flood hit in 2013 I lost my home and most of my possessions, including my CPAP machine. My insurance company said that they would replace my machine at no cost to me. They sent me to Apria Healthcare to get my new machine. It's all been one big disaster from there. Apria has not only charged me repeatedly, they've taken money out of my checking account without my permission. They... Read more

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