Apria Complaints and Reviews

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Apria
Main address: 26220 Enterprise Court 92630 Lake Forest CA
(800) 277-4288, , contact_us@apria.com
  • 235 complaints
  • $40.4K claimed losses
  • $172 average
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  • 10 hours ago
  • Health Insurance
  • Fife, Washington
  • Communication
  • 1

After being transferred 4 times I spent a total time of over an hour trying to get a simple question answered. After a 20 min wait on hold, I finally got a human. I asked why I wasnt credited for a returned supply. they passed me around 3 times, but each time, I was dumped back into their terminal hold system. I finally got someone that seemed like they would help me. She called me back and... Read more

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  • 17 hours ago
  • Health Insurance
  • Stockton, California
  • Cpap Supplies The Customer Service Was The Worst
  • 1

i've had problems with this company for years and have no one to blame but myself for not dropping them before this, but rest assured i will find someone else for my cpap supplies if i have to drive 60 miles to get them. it's been hard enough to get them to find me in their computer systems (several minutes each and EVERY time, acting like they've never heard of me despite 13 years...), let... Read more

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  • Jul 18
  • Health and Beauty
  • Humidifier
  • 8

I HAVE BEEN TRYING FOR ONE MONTH TO EITHER GET IT REPLACED OR RPAIRED. I LIVE IN TUCSON AND THERE ARE TWO APRIA OFFICES HERE BUT WHEN I CALL I GET SOMEONE IN ANOTHER STATE AFTER BEING ON HOLD FOR USUALLY 30 OR 40 MINUTES. MY CPAP WAS PRESCRIBED BY MY DOCTOR AND COVERED BY MEDICARE AND PRIVATE INSURANCE. I WAS TOLD BY ONE PERSON AT APRIA TO JUST GET A HUMIDIFIER AND PUT IT IN THE BEDROOM. THIS IS... Read more

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  • Jul 17
  • Health and Beauty
  • Baton Rouge, Louisiana
  • Replacement Cpap Unit
  • 11

This is not my first problem with Apria and it seems that each succeeding one is worse than those that preceded it. I received a replacement CPAP in January and subsequently met all the usage requirements that Medicare requires. In July, I received a letter from Apria stating that a problem exists with information supplied on a form that I was not responsible for sending and that I had to... Read more

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  • Jul 16
  • Health Insurance
  • San Francisco, California
  • Waiting Room
  • 3

Here location and Concord California is an absolute joke. If you have an office manager there that person should be fired. Extremely long waits on hold. Talking to your people in there very rude. Your processes for getting things accomplished are very unsatisfactory. I could not get through, so I drove over there and there was actually can people complaining in the waiting room. I would like... Read more

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  • Jul 12
  • Health and Beauty
  • St. Louis, Missouri
  • Oxygen Equipment
  • 18

This is Saturday evening, July 12, 14. My husband is on oxygen 24/7, and I have just spent one of the most agrevating days of my life. My husband and I drove the 20 miles into St. Louis from our home in Illinois to spend the day with 2 of our granddaughters. We spent the night in a motel to get an early start. We brought my husband's homefill equipment so he would have plenty of O2. When we got... Read more

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  • Jul 12
  • Hospitals, Clinics and Medical Centers, Doctors
  • C Pap Machine
  • 18

Documents available: 6/23/14, APRIA sales, service and rental agreement and received items authorized a $49.65 CHARGE, 6/24/14, APRIA charged $68.26 to credit card, 6/25/14, CUSTOMER orders APRIA to convert agreement to original sales agreement 6/26/14 CONSUMER COMPLAINT TO SACRAMENTO DISTRICT ATTORNEY, 6/27/14, APRIA bill samount due $68.27 showing no payments/credits that were received, ... Read more

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  • Jul 10
  • Health Insurance
  • Orlando, Florida
  • Corporate Policy
  • 20

I got a check in the mail, a refund for over payment, addressed to my wife who died 10/5/12. Apria was informed within a month. The check was for $25 and change. I could have just forged her name and been done with it but that seemed wrong. Also, it's fraud. So, I took the high road. I called the local number in the phone book. The lady was responsive but unable to help and passed me on to the... Read more

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  • Jul 10
  • Health and Beauty
  • Venice, Florida
  • Billing Problems
  • 19

I have tried for 1 1/2 hours to reach BILLING to set my record straight, as my bill is paid in full, yet I get monthly bills telling me I have an outstanding balance. I had reached someone in Jackson TN. who corrected my billing on 6/5/14. Now I can't reach her or anyone else except that *** recording telling me that my time is important & my patience is appreciated & that assistance is... Read more

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  • Jul 08
  • Hospitals, Clinics and Medical Centers, Doctors
  • Oxnard, California
  • Poor Customer Service
  • 21

I was transferred FOUR TIMES when calling the Oxnard, CA number. One was for an out of town office. When I finally reached someone who was responsible for orders, and authority to process them, I was told that a person in Arizona would have to give an authorization. Yet, I have a legal, clearly labeled prescription. My doctor, who specializes in sleep apnea, does not recommend working with... Read more

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