Submit ›
  • Customers like
    • Individual reps were polite5
    • Equipment and supplies5
    • Fresh lies told by representatives4
  • Customers don't like
    • Way they do business23
    • Customer service21
    • Terrible customer service21
  • From mobile
  • Apria
  • 19 hours ago
  • by anonymous
  • #692600

Worst company ever. Poor rude disgusting unprofessional customer service. Incomplete and wrong orders, untimely deliveries of supplies. Horrible. Made me sick Add comment

  • 1 day ago
  • Health Insurance
  • Petaluma, California
  • 4
  • REVIEW RATING 3/5

Given a 4 hour window for pick up of my hodpital bed. I took time off work to be home for them then get a call 1 hour into my 4 hour window saying they were changing the window to between 5:30 and 9:30 pm. Really? 9:30 at night? I immmediately called them and said 9:30 was way too late (kids etc not to mention I am in bed by then on a work day) and they told me they would be there by 7 pm. ... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Health Insurance
  • Broomfield, Colorado
  • Oxygen Concentrator Rental
  • 17
  • REVIEW RATING 4/5

November 2014, I had shoulder replacement surgery. The orthopedic surgeon ordered oxygen and related equipment to be delivered to my home. Apria failed to pre-authorize as required by my insurance. I have an EOB stating the patient is not responsible because APRIA didnot pre-authorize. February thru June I attempted to talk to Apria to determine what claim was in fact declined and why. The phone... Read more

Was this review helpful? 0 0

  • Aug 28
  • Health Insurance
  • Bowling Green, Kentucky
  • O2 Concentrator And O2 Bottles
  • 16
  • REVIEW RATING 4/5

We've been a customer of Apria for over 12 years. We pay our bill on time. We continue to get calls from Apria rep telling us our account is past due. We receive refund check for over payment then the very next day the calls for account past due begin all over!!! You can never get through to a rep and no one can answer why this continues to happen..... I hate this company!!!! I have no idea how... Read more

Was this review helpful? 1 0

  • Aug 27
  • Health Insurance
  • Milwaukee, Wisconsin
  • Cpap Parts
  • 19
  • REVIEW RATING 4/5

I have been trying to get replacement parts for a my autopap (cpap) machine since November 2014. This is August 2015. There order desk lies, never call back when they state they will. The order desk has no idea what information they need for billing. The order desk will not pass you up the chain of command to talk to someone who knows. They ask your MD for information from your doctor and can... Read more

Was this review helpful? 0 0

  • Aug 26
  • Health Insurance
  • Golden, Colorado
  • Portable Oxygen Concentrator
  • 13
  • REVIEW RATING 4/5

Don't expect to get through on the phone to Apria. You will wait on hold for at minimum of 30 minutes before talking to anyone. You will have to call and tell your story to multiple people without any resolution, and each time you will be on hold for ever!!! After holding and listening to their crappy music, it is highly likely that they will drop your call. Incredibly frustrating and... Read more

Was this review helpful? 0 0

  • Aug 25
  • Health Insurance
  • Tustin, California
  • Poor Service
  • 17
  • REVIEW RATING 4/5

I was working for apria healthcare for few months but I was asked to work when I was sick. I forwarded my issue to the Hr of the company but no action was taken. I have worked for other companies but this company seems to be more bossy and bosses are the ones who gets over by doing things wrong to others. The data that apria has to keep records are wrong as the Business does not maintain a good... Read more

Was this review helpful? 0 0

  • Aug 24
  • Health Insurance
  • Philadelphia, Pennsylvania
  • Enteral Equipment And Supplies
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Do NOT believe Apria's marketing when they promise skilled professionals for you to access along with their products! I asked to speak with a dietician so I could learn how safely get my husband back to food by mouth (he had a PEG tube). Access to a dietician is advertised as a service. All I got was the dietician telling me she was advised by their 'compliance group' that she was not... Read more

Was this review helpful? 1 0

  • Aug 24
  • Health Insurance
  • Framingham, Massachusetts
  • 14
  • REVIEW RATING 3/5

Called on friday and waiting 40 minutes finally hung up called back on Monday and waited for 45 minutes and they asked why i didnt call on friday to cancel my delivery i said i did but waited 40 minutes and no one answered the darn phone. I really hate calling there and once the new place opens up i am changing. It did not used to be like this,but it is now Now i have to enter 100 words to submit... Read more

Was this review helpful? 1 0

  • Aug 23
  • Health Insurance
  • Frederick, Maryland
  • Oxygen Concentrator Rental
  • 20
  • REVIEW RATING 4/5

Ever since they established their call centers and we cannot reach the local office directly, they may as well close every one of their offices and go out of business because the call centers DO NOT know how to respond to their loyal customers. They take advantage of the fact that customers don't really have a choice. They need oxygen to survive. The time of the phone waiting is no concern... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Apria. However, many companies do monitor reviews on our site.

 
×
You are reading about Apria.
Filing a new complaint about
×