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  • Customers like
    • Individual reps were polite5
    • Equipment and supplies5
    • Fresh lies told by representatives4
  • Customers don't like
    • Way they do business23
    • Customer service21
    • Terrible customer service21

  • 2 days ago
  • Health Insurance
  • Bowling Green, Kentucky
  • O2 Concentrator And O2 Bottles
  • 10
  • REVIEW RATING 4/5

We've been a customer of Apria for over 12 years. We pay our bill on time. We continue to get calls from Apria rep telling us our account is past due. We receive refund check for over payment then the very next day the calls for account past due begin all over!!! You can never get through to a rep and no one can answer why this continues to happen..... I hate this company!!!! I have no idea how... Read more

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  • Aug 27
  • Health Insurance
  • Milwaukee, Wisconsin
  • Cpap Parts
  • 17
  • REVIEW RATING 4/5

I have been trying to get replacement parts for a my autopap (cpap) machine since November 2014. This is August 2015. There order desk lies, never call back when they state they will. The order desk has no idea what information they need for billing. The order desk will not pass you up the chain of command to talk to someone who knows. They ask your MD for information from your doctor and can... Read more

Was this review helpful? 0 0

  • Aug 26
  • Health Insurance
  • Golden, Colorado
  • Portable Oxygen Concentrator
  • 10
  • REVIEW RATING 4/5

Don't expect to get through on the phone to Apria. You will wait on hold for at minimum of 30 minutes before talking to anyone. You will have to call and tell your story to multiple people without any resolution, and each time you will be on hold for ever!!! After holding and listening to their crappy music, it is highly likely that they will drop your call. Incredibly frustrating and... Read more

Was this review helpful? 0 0

  • Aug 25
  • Health Insurance
  • Tustin, California
  • Poor Service
  • 14
  • REVIEW RATING 4/5

I was working for apria healthcare for few months but I was asked to work when I was sick. I forwarded my issue to the Hr of the company but no action was taken. I have worked for other companies but this company seems to be more bossy and bosses are the ones who gets over by doing things wrong to others. The data that apria has to keep records are wrong as the Business does not maintain a good... Read more

Was this review helpful? 0 0

  • Aug 24
  • Health Insurance
  • Philadelphia, Pennsylvania
  • Enteral Equipment And Supplies
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Do NOT believe Apria's marketing when they promise skilled professionals for you to access along with their products! I asked to speak with a dietician so I could learn how safely get my husband back to food by mouth (he had a PEG tube). Access to a dietician is advertised as a service. All I got was the dietician telling me she was advised by their 'compliance group' that she was not... Read more

Was this review helpful? 1 0

  • Aug 24
  • Health Insurance
  • Framingham, Massachusetts
  • 14
  • REVIEW RATING 3/5

Called on friday and waiting 40 minutes finally hung up called back on Monday and waited for 45 minutes and they asked why i didnt call on friday to cancel my delivery i said i did but waited 40 minutes and no one answered the darn phone. I really hate calling there and once the new place opens up i am changing. It did not used to be like this,but it is now Now i have to enter 100 words to submit... Read more

Was this review helpful? 1 0

  • Aug 23
  • Health Insurance
  • Frederick, Maryland
  • Oxygen Concentrator Rental
  • 19
  • REVIEW RATING 4/5

Ever since they established their call centers and we cannot reach the local office directly, they may as well close every one of their offices and go out of business because the call centers DO NOT know how to respond to their loyal customers. They take advantage of the fact that customers don't really have a choice. They need oxygen to survive. The time of the phone waiting is no concern... Read more

Was this review helpful? 2 0

  • Aug 22
  • Health Insurance
  • Philadelphia, Pennsylvania
  • Apria Sleep Management Program
  • 23
  • REVIEW RATING 4/5

I personally returned my husband's Apria CPAP equipment 10 months ago, deeply dissatisfied with their rep's dangerous attempt to put my husband on another Apria machine that I was told by an expert would only make his central apnea WORSE. One month later Apria entered our home under false pretenses (conned a caregiver into believing I had authorized them to take a data card out of "their... Read more

Was this review helpful? 1 0

  • Aug 22
  • Health Insurance
  • Shingle Springs, California
  • Apria Cpap Machine
  • 9
  • REVIEW RATING 4/5

We have been fighting with this company for over 8 months trying to get the CPAP machine for my husband. We would receive a call stating that he was approved one day and the next stating that there was paperwork missing with a signature from the doctor. Turns out they had 4 open cases for my husband and no one noticed that they all were asking for the same items. Finally a supervisor got... Read more

Was this review helpful? 0 0

  • Aug 22
  • Health Insurance
  • Monroe, Connecticut
  • Apria Cpap Supplies
  • 8
  • REVIEW RATING 4/5

Called over 4 times to have Apria Customer Service send a fax, keep promising but never received information concerning CPAP supplies. Company very difficult to do business with. They seem not to be able to deal with any type of follow-up , must e-mail another department. No one can give a direct answer to a question or when a follow-up will occur. A number of different departments no one person... Read more

Was this review helpful? 1 0
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