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1.3 Based on 231 reviews
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  • Customers like
    • Individual reps were polite 7
    • Drivers polite and knowledgable 6
    • Fresh lies told by representatives 5
  • Customers don't like
    • Customer service 38
    • Way they do business 28
    • Terrible customer service 23

My Mother needed a wheelchair, and Kaiser sent her to Apria. Apria told my Mother that they don't sell wheel chairs, only rent. So, I went on Amazon, found the chair that she had been renting - it was $150. Bought it outright, and will not rent any longer. So, she called to have the rental picked up. Off hand, asked them how much it would cost to buy that wheelchair. They said she could buy (after initial contact, where they said they... Read more

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Been a customer for over 10 years. Was happy until 8 months ago, then the bottom feel out of this organization! Horrible customer service, horrible follow up, this company will not survive another year treating people with distain & disrespect! Shame on the leaders of this company! You should talk to your customers who have been loyal but no longer are! There are really good reasons that we are all going else where! Read more

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Apria is a horrific company to deal with. They have the most customer unfriendly approach to business. You want to call someone at this location? Call the local number and you will get through to the national call center who can't help you. Even if you are returning a call, back in *** for their massive call center somewhere in North America. You want help with your supplies? Good luck getting through those phone prompts. You'll have won the... Read more

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I received my cpap machine exactly 1 year ago - delivery went fine and the equipment is great. They assured me that the total cost would be covered by Medicare and my supplemental service. They did ask on several occasions for a credit card number, but (fortunately) I managed to never provide them with one. They have billed Medicare every month for the last 11 months - and the claim is denied every month. (Medicare then sends the bill to my... Read more

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ZERO stars!! This company is,by far and away, the most unprofessional and dispicable medical equipment company on the face of the Earth. BBB must shut them down. I will be writing to the Board of Health, BBB, and am starting a go fund to bring a class action lawsuit against this outfit. Parent company Blackstone Group and CEO Mr Starck, if you read this, understand that the people who run this company are of the lowest tier of human *** and will... Read more

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After holding the phone for 30 min - and pushing several #'s and being transferred to several other #s I finally received a person - I explained my problem regarding the warning light and buzzer on solid. Previously I had called to complain how they were billing our medical - We have Medicare and a Supplement (Health Net) - They billed our supplement as primary carrier which was incorrect and did not bill Medicare - Of course, I called to have... Read more

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I received a new CPAP machine in April, 2016 when the one I had been using "died". I paid what I thought I owed and was told they would bill my insurance for the remainder. I have Medicare/HMO and they normally pay 80%. Last night I went on-line and looked at my checking account which I do every few days. Well, lucky for me I did because Apria had had their thieving fingers in my account that very day! There was a charge for $127.90 which they... Read more

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I have been trying for days to reach Apria!! 2 hrs. just today! I get automated calls about my supplies wanting me to order. But I need to change what I'm getting, TO FRIGGEN BAD! ORDER OR DON'T ORDER! I want to speak to someone! NO!! YOU CAN'T! ORDER OR DON'T ORDER! That is your only choice! Can I leave a message so someone can help me? NO!! ORDER OR DON'T ORDER!! THAT IS YOUR ONLY OPTION! Who ever set this system up should be fired! RIGHT... Read more

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DO NOT DO BUSINESS WITH APRIA HEALTHCARE! I called Apria Healthcare, my physicians CPAP vendor of choice, to get a cost comparison for new soft wraps for my mask. The representative gave me a price of $21 vs. $9.99 which I found online. She said that I was eligible for a new mask and she said she would get back to me with a cost after she verified my insurance and coverage. I did not get a call back so the next day I called and spoke with a... Read more

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  • From mobile
  • Jun 10
  • #863664

After 2 months of trying to get cpak supplies changed to different company. Apria has the worst service that I have ever seen. No one will help you. I have called many times. All they say is they need ddodocumenatio

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