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  • Customers like
    • Individual reps were polite5
    • Fresh lies told by representatives4
    • Equipment and supplies3
  • Customers don't like
    • Way they do business23
    • Terrible customer service21
    • Customer service17

  • 11 hours ago
  • Health and Beauty
  • New York, New York
  • 7

Small broken plastic port on my machine needs replacing. Nothing but broken promises and lies. They send the wrong supplies all the time. Perhaps the worst company, of any sort, I have ever dealt with. They need to be investigated because they charge my insurance company for the supplies they wrongly send to me and then tell me to through in the garbage. They also claim packages are sent when... Read more

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  • 1 day ago
  • Health Insurance
  • Marcus Hook, Pennsylvania
  • 14
  • REVIEW RATING 3/5

If you go to the Better Business Bureau site you will find they are not a BBB member. No surprise. If you look at the complaints you will find hundreds of them just for this year (ok half year ) alone. An that is just the billing complaints. I have received invoices for bills with no explanation and only even amounts. 50 bucks, 60 bucks, 70 bucks, 75 bucks. They close early every day Mon -... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Health Insurance
  • Waterloo, Iowa
  • 15
  • REVIEW RATING 3/5

Called Apria 3weeks ago last Friday about Cpap machine humidifier that had quit working. Said someone would call me back in 24-48 hrs. They returned my call the next Wednesday, said I needed a dr prescription to replace my machine. Here we are on week 3, entire Cpap machine has quit. After 30 min. On hold was told it will be another 3-10 working days before they will call to arrange pick... Read more

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  • 1 day ago
  • Other
  • New Port Richey, Florida
  • Apria Copd Care Program
  • 10
  • REVIEW RATING 4/5

I paid an amount to Apria under protest. I was told an amount that was due, which I paid. Then they said we owed another balance, I feel I have paid them more that we should have but I was concered about our credit because of this company. Several months ago I spoke with a collection agency, sent them the proof of payment. Did not hear another word until just this week. Needless to say I am... Read more

Was this review helpful? 1 0
  • From mobile
  • Apria
  • Jul 25
  • by anonymous
  • #671754

I already paid for the monthly equipment fee and another $20.48 was taken from my account for this!!! Why!!!!!!! Now I'm overdrawn on my checking. From now on I would like to be notified and ma payment arrangements. Thank you.signed PISSED OFF!!! Add comment

  • From mobile
  • Apria
  • Jul 24
  • by anonymous
  • #671503

This company is quick to take your order and your copay and then *** you around for weeks on delivering the order. They are pleasant on the phone but call center staff are cleArly not empowered to actually address problems. They also can't explain why things are delayed. I would not recommend them unless they are the only ones your insurance works with. Add comment

  • Jul 24
  • Other
  • Melbourne, Florida
  • Cpap Replacement Mask
  • 16
  • REVIEW RATING 4/5

This is the worst company I have ever dealt with. They can't keep there records straight, every time you call you get a different person and most of all you get a different answer to the same question. Half the team cannot speak English. I've tried for 5 weeks now to get supplies from this company and everyone gives me a different answer as to why I am able to get my supplies. I have never... Read more

Was this review helpful? 1 0

  • Jul 23
  • Hospitals, Clinics and Medical Centers, Doctors
  • Spring, Texas
  • 19
  • REVIEW RATING 3/5

at least 4 times I gave them my insurance information,but they kept billing me as if I had no insurance. From supply screw ups to billing you name it I've had trouble with it. One times I ask if I could just go to the office and clear this all up I was told they closed the office in Houston, Texas. I've been double billed several times. I was even told I didn't have a C-pap machine when I am... Read more

Was this review helpful? 1 0

  • Jul 23
  • Health Insurance
  • Pueblo, Colorado
  • 18
  • REVIEW RATING 3/5

If I could get someone who spoke English well enough to understand, or who would speak slow enough so I could try to sound out what they are attempting to ask me, it would be nice!!! All I wanted was to give them my secondary insurance information. I was on the phone with this broken-English fellow while he asked me every personal question in the book....when all he needed, and all I was trying... Read more

Was this review helpful? 0 1

  • Jul 23
  • Hospitals, Clinics and Medical Centers, Doctors
  • Foxborough, Massachusetts
  • Medical Supply Order
  • 15
  • REVIEW RATING 4/5

My doctor's office has faxed records to them on 7 occasions, and 5 times the records have either been lost or not filed. I don't know what is with this company. The people who answer the phones are nice enough, but they can only read what is in the files. There is no one who takes responsibility for mistakes and wasted time. This is the most frustrating company to deal with that I have ever... Read more

Was this review helpful? 2 0

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