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1.4 Based on 212 reviews
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  • Customers like
    • Individual reps were polite 7
    • Drivers polite and knowledgable 6
    • Fresh lies told by representatives 5
  • Customers don't like
    • Customer service 35
    • Way they do business 28
    • Terrible customer service 23

PAID IN FULL LAST YEAR THEY KEEP CALLING AND SENDING BILLS. WHEN I DO GET THROUGH TO BILLING WITH MY PAYMENT CONFIRMATION NUMBER AND RECEIPT THEY ARE EXTREMELY APOLOGETIC SAY THEY ADJUSTED THE RECORD THAT THIS WILL NEVER HAPPEN AGAIN, ALL TAKEN CARE OF ETCETC....BUT THEY TRY EVEY MONTH TO RIP ME OFF BILLING AGAIN ETC...IT STARTS AGAIN....THEY STEAL FROM DISABLED SICK AMERICANS WHO ARE OVERWHELMED WITH BILLS AND DO NOT NOTICE THIS RIP OFF PROTO... Read more

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  • From mobile
  • Apria
  • 5 hours ago
  • #853591

SCREWED UP...PERIOD! From the front desk (Oscar Johnson Dr., N.Charleston, SC) ... Add comment

I ordered CPAP equipment from Apria (new mask, tubing and filters) more than two months ago. I was promised that once my order had been approved by my insurance it would be place and I could expect to receive my replacements within 10 days. I called after 4 weeks since I never heard from them and was promised that my order would be expedited. Two weeks later they called and said they needed a prescription from my Dr so I had them fax one to... Read more

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This is some of the worst customer service and business practices I have ever dealt with. I received a call from a woman who did not have or could she give information. She talked about my "healthcare provider" and my "medical equipment". Neither would she tell me who or what she was talking about. I finally told her I was going to hang up. I thought it was some sort of scam trying to get money from me. She did tell me I owed them one for... Read more

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If there is any way to avoid buying any of your supplies or equipment from Apria - try to avoid them! Their customer service is outsourced to the Philippines whee the training is terrible. The service personnel are sweet and try their best but the computer systems used to track patient accounts have major issues as they do not cross check multiple screens with information from doctors and caregivers. I have had a nightmare trying to have Apria... Read more

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It took me 6 months to get insurance approval from Apria for fitting appointment and CPAP supplies. They had been my supplier in the past but wanted documentation from 6 years ago. Once I was able to find out exactly what they wanted and provide it, they never notified me that my ordering was approved. I have been waiting for 4 weeks to have someone call me from the local office to set up mask fitting. I've called twice to find out what the... Read more

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Worst customer service I have ever encountered, they hang up on you, place you on hold forever, send you to collections even tho it has been paid. Customer service is non existent. Please find another medical equipment company if at all possible. Or you are asking for a constant headache from these clowns. They bug me bout money i don't owe!! Read more

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APRIA called me and left message at almost 9:00p on a Tuesday pm. Tried to contact them but recording said the West Coast office closed at 5, local time. Why they call me at almost 9 then? So i called today and cannot get answer. I held for almost 25 minutes and hung up. Tried a local Apria office customer service number and after punching a million numbers, I ended up back on the West coast at the same place as before. This is really CUSTOMER... Read more

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  • From mobile
  • Apria
  • May 09
  • #844785

Weeks trying to finalize an order for a new C pap finally told doctor today to order from a new supplier 17 years a customer and treated like garbage asked to speak to a supervisor to no avail doctor office told me Apria worst supplier to deal with and they proved them right no way to run a business Add comment

Tried to order CPAP supplies and after 1 hour with a brain dead customer service agent in the Phillipines I hung up. Emailed the CEO Dan Starck. Guess what, no response. The manufacturers need to find another provider that gives a *** about customers. Read more

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